new website

Baz · Oct 05, 2012, 15:25:40

http://www.idnetters.co.uk/forums/index.php/topic,29714.0.html

first thing I noticed is that it doesnt load

sparky · Oct 05, 2012, 15:27:07

Agreed!

"Internet Explorer cannot display the webpage"

psp83 · Oct 05, 2012, 15:31:38

QuoteOops! Google Chrome could not connect to www.idnet.net

You need more guinea pigs!

Baz · Oct 05, 2012, 15:36:00

its making us look stupid

working now

nice picture. from a personal point i dont like the sites that ' Slideshow ' images.

can you stop it any way ?

psp83 · Oct 05, 2012, 15:39:51

Quote from: Baz on Oct 05, 2012, 15:36:00
its making us look stupid

working now

nice picture. from a personal point i dont like the sites that ' Slideshow ' images.

can you stop it any way ?

Still not working here.

QuoteThe connection has timed out

The server at www.idnet.net is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Glenn · Oct 05, 2012, 15:43:52

Fine for me Paul, have you cleared your cache or flushed your DNS?

Simon_idnet · Oct 05, 2012, 15:44:51

Quote from: sparky on Oct 05, 2012, 15:27:07
Agreed!

"Internet Explorer cannot display the webpage"

Which version of IE are you using?

sparky · Oct 05, 2012, 15:46:33

Hi Simon,

IE8 here. (On Windows 7)

Still not working for me.

psp83 · Oct 05, 2012, 15:46:50

I've tried it all, tried IE9, FireFox 15, Chrome 22 and still can't get the site to load.

Using IDnet's DNS.

Also tried my laptop and iPhone.

Simon_idnet · Oct 05, 2012, 15:47:44

Quote from: sparky on Oct 05, 2012, 15:46:33
Hi Simon,

IE8 here. (On Windows 7)

That's been tested. The DNS has a TTL of 15 mins so it could be that your cache has not expired it correctly.

Rik · Oct 05, 2012, 15:49:42

Not working here, Simon, FF15. Customer portal is on the old site still.

Simon_idnet · Oct 05, 2012, 15:50:55

Quote from: Rik on Oct 05, 2012, 15:49:42
Not working here, Simon, FF15. Customer portal is on the old site still.

Try bouncing your router to clear the DNS cache?

psp83 · Oct 05, 2012, 15:51:04

Quote from: Rik on Oct 05, 2012, 15:49:42
Not working here, Simon, FF15. Customer portal is on the old site still.

Do you get "The connection has timed out" in FF ?

Glenn · Oct 05, 2012, 15:51:10

Simon, are the packages going to be updates in each users customer portal to match the new service name?

Mine shows as Home SuperPro Fibre I assume that is either Fibre Pro Plus or Fibre Priorty?

The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.

Baz · Oct 05, 2012, 15:51:50

at the moment Simon im seeing on the home page the ' EtherPro Leased Lines ' section is looking sort of greyed out until you mouse over then it appears ok.

Simon_idnet · Oct 05, 2012, 15:51:53

Quote from: Simon_idnet on Oct 05, 2012, 15:50:55
Try bouncing your router to clear the DNS cache?

Or, if you specify DNS resolvers in Windows directly then just flush the cache.

Baz · Oct 05, 2012, 15:53:44

Quote from: Glenn on Oct 05, 2012, 15:51:10

The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.

yeah that does look odd also when it drops down is it meant to fully show as I have to scroll down after the drop down appears

Rik · Oct 05, 2012, 15:54:28

Quote from: Simon_idnet on Oct 05, 2012, 15:50:55
Try bouncing your router to clear the DNS cache?

Will do, I'm currently seeing the new design but 'page not found'.

Baz · Oct 05, 2012, 15:56:24

its changing all the time

the greyed out bit I said is now ok and it has a right pointing arrow on now where as before it didnt

Simon_idnet · Oct 05, 2012, 15:56:56

Quote from: Glenn on Oct 05, 2012, 15:51:10
Simon, are the packages going to be updates in each users customer portal to match the new service name?

Mine shows as Home SuperPro Fibre I assume that is either Fibre Pro Plus or Fibre Priorty?

The drop down menu at the base of the screen is unusual and grey on grey makes it hard to see when selecting from the menu.

We won't be moving anyone to the new packages without their request as, in most cases, the bandwidth allowance has actually reduced. But, with the abolition of the peak/off-peak split and no differentiation between ADSL Max and ADSL2+ we have greatly simplified our price list - down from 20 packages to just 10.

Simon_idnet · Oct 05, 2012, 15:58:22

Quote from: Baz on Oct 05, 2012, 15:53:44
yeah that does look odd also when it drops down is it meant to fully show as I have to scroll down after the drop down appears

Can you re-size the window to get a dynamically-shifted layout.

psp83 · Oct 05, 2012, 16:00:35

Ok, I still can't see the site

I've tried Simon's suggestions.

Main PC uses IDnet DNS. Laptop and phone uses OpenDNS DNS.

I've cleared the cache and done ipconfig /flushdns and both pc and laptop and I'm still getting "The connection has timed out" on both.

Rik · Oct 05, 2012, 16:00:47

Quote from: Rik on Oct 05, 2012, 15:54:28
Will do, I'm currently seeing the new design but 'page not found'.

All OK now.

Ardua · Oct 05, 2012, 16:04:08

Might I suggest that IDNet needs to send out an e-mail to all its existing customers to advise them of these changes. For example, what are the implications for customers who have paid an annual premium if they wish to change to the new packages? Personally, I would like to avail myself of that option as the off-peak allowance is of no great use to me. I appreciate that e-mailing all customers is a chore but it may save the Support staff from a lot of questions. All that said, it is good to see that IDNet has responded to its customers' concerns.

Edit: has a decision been made to stop the 12 months in advance for 11?

Baz · Oct 05, 2012, 16:04:47

no the window is maxed out Simon