New Packages Confusion

[Gary]

Hi Gary,

When you say "swapped out on Saturday" do you mean you upgraded to the new package on Saturday and this is already reflected in your account with the new allowances? I upgraded on Saturday as well, but apart from an automated email saying not very much, I've heard nothing. To be honest I didn't expect to here anything with it being a weekend.

Steve

The change was quoted by Brian as immediate, and it shows on my account as well Steve, but I sent support an email Saturday after a think about the packages, I didn't use the site.

[Stevescat]

Thanks, Gary. Have emailed support now. But they need to sort out that web form!

Steve

[Simon_idnet]

Thanks, Gary. Have emailed support now. But they need to sort out that web form!

Steve

Our programmers are working on integrating the portals into the new design this week.

[pctech]

Hi Simon

Just by way of feedback, before the new design went live I logged in to settle my phone bill, after the sagepay Verified by Visa bit it bounced me straight back to the homepage rather than the normal confirmation screen, I assume this was due to the work being done on the servers to prep for the new site as I had to go back in to check it actually had the status paid.

[arithdcael]

After a quick email I'm all regraded too, thanks all. On a small rural exchange, the 40gb peak cap on Home Supermax was becoming a real struggle being a 360 gamer and Netflix user. Jumped to 200gb on Pro Plus. That there is no difference data wise between adsl1 and adsl2 now means I no longer feel like a third class passenger, balancing on my luggage on the roof of the bus.

I had looked around for alternatives over the summer, but my heart wasn't in it. Oh, and I didn't have alot of success.

Steve

(driving the bus - 2015. Believe).

[Steve]

I agree I think it's great  that adslmax users now get the same allowances.

[Baz]

is it possible  to lose the call package I have now and keep or change the BB package.Dont use the landline much now so was thinking about it.

Does that count as a new package or a up/downgrade and would I keep the same allowances I have now for the BB


you dont need a call package to have BB do you? just the line rental?

[Rik]

Check, Baz, I'm not sure how they are interpreting such changes.

[Steve]

I don't recall but was there any price advantage in taking both products? My feeling is that they will be treated as two separate legacy products but I could be wrong.

[Baz]

Still confusing to me Rik

Steve, dont think there is for a new customer but i'm sure on the old deal if you had both there was some reduction just wondered what the situation would be if I changed

I now cant find any where in my account page as to find what my phone deal included.


also if I changed BB deal would I still be on LLU as I am now

[Steve]

If your on adsl2+ via LLU to IDNet any move to the new packages surely will not affect your exchange connection, it's just an administrative change.

[Rik]

I now cant find any where in my account page as to find what my phone deal included.

There was a discount, it's now gone on new packages...

[Baz]

I meant what price package/services I have

I cant find it any where on the account page

[Ray]

Have you logged in? Baz, the information on your existing package is still where it's always been.

[Glenn]

Look at your monthly invoice, it tells you there too.

[Baz]

I'll try again thanks but yes was logged in and couldnt find it.

the actual minutes/weekend or evening type thing  etc that is included is what im looking for

[Rik]

I don't think so, Baz, I can't find it anyway.

[Glenn]

Take a look here, it's slow to load but shows the old packages I believe. Bots can be useful 

[Rik]

Handy link.

[Tacitus]

Handy link.

It is Rik    Unless I'm mistaken one thing it does show is that on the Line Only phone package there is now a call setup charge of 5p which was not there before. 

The phone packages have gone up considerably.  That said if you compare them with (say) Zen they are reasonably competitive although nothing like as competitive IMHO as they were previously.

Same applies to the Broadband charges.  I had a look at Timico as a comparator for the market iDNet are presumably aiming at (B2B) and iDNet are slightly cheaper but with a 1 month contract compared to 24 months. 

On the whole I still regard iDNet as a decent choice, but I think they are going to have to come up with more in the way of 'value add' - probably in the mobile device/IP telephony field - if they are to remain competitive. 

Let's face it we can all run someone else's business better than they can themselves....   

[pctech]

I'm staying on the old phone package for now but if the price goes up due to wholesale I may look elsewhere.

[Aaron]

I just noticed the new allowances on the adsl2 packages on IDNet's site, does this affect existing customers?

My portal page still says Package: Home Pro (ADSL2+), Bandwidth Allowance: 200GB Total (Peak: 50GB / Off Peak: 150GB ). Should I start keeping the usage to within 100GB now as per the new allowances?

[Steve]

Idnet have stated that existing customers will remain on their original packages unless they ask to be transferred to the new ones.

[Baz]

do IDNet still have call features available on phone lines, where are they and how do the changes affect existing customers.


I cant find what I have, if any, and was wondering about an answering service

[Steve]

Found this - http://www.idnet.net/voice_products/pstn_features.php  I've no idea about 1571 though.