SIMPLE? email query

[CMEdinburgh]

A simple query really, but I know the answer is not straightforward.

I have three domains that I email from - two work ones and a personal one (it makes moving between ISPs easier than telling people new addresses every so often).

I receive my emails for each domain through mailboxes elsewhere for each account (one on a business Exchange Server, two by purchased mailboxes).

I can send emails from IDNet's mail server smtp.idnet.com which clearly come from the domains (so I send emails from me@mybusiness.co.uk etc, and people replying send them to that domain, the MX records all tie up fine).

When mobile, I cannot work what (if any) settings I can use so that I can keep doing this.

If I use other servers, like Google or iCloud, the emails appear on receipt as coming from those addresses but signed by another address, and are often captured as spam.

it is obviously something simple I am doing wrong. but what?

[Rik]

Are you using authenticated SMTP?

[Simon]

We've found these settings to work:

In: imap.idnet.com
User Name: xxxxx
Password: xxxxxx

Out: smtp.idnet.com
SSL: Off
Authentication: Password
Server Port: 587

Those work on my IDNet WiFi, and on 3G away from home.

[CMEdinburgh]

Rik

I have SSL off.

Simon - that looked perfect but I am still not doing it right (obviously).

I get the message "The connection to the server "smtp.idnet.com" on port 587 timed out."

I am using Mac Mail, but can't see how that would change things.

I wonder if the ports are being blocked here to stop illegal referring / spoofing?

[Steve]

Sorry to be stupid but I'll try and test this out on my Mac . In essence your unable use smtp.idnet.com on a mobile connection Yes?no?

[Simon]

Do the mobile settings work using your own IDNet connected WiFi?

If the settings are correct, including your user name and password, then this may be something you'll have to take up with IDNet themselves on Monday.

[Steve]

This is using a Three dongle on Mac Mail -ML - MBP. One non idnet email address to another non idnet email address using smtp.idnet.com , default ports , SSL ON Authentication password

Return-Path: <xxxxx@xxxx.org>
Received: from nk11p00mm-smtpin130.mac.com ([17.158.160.112]) by ms02532.mac.com (Oracle Communications Messaging Server 7u4-26.01(7.0.4.26.0) 64bit (built Jul 13 2012)) with ESMTP id <0MDB00DKUNFGTWH0@ms02532.mac.com> for xxxxxx@me.com; Sun, 11 Nov 2012 11:47:40 +0000 (GMT)
Received: from smtp.idnet.com ([212.69.40.133]) by nk11p00mm-smtpin130.mac.com (Oracle Communications Messaging Server 7u4-23.01(7.0.4.23.0) 64bit (built Aug 10 2011)) with ESMTP id <0MDB0073DNFFSVM0@nk11p00mm-smtpin130.mac.com> for xxxx@me.com (ORCPT xxxxx@me.com); Sun, 11 Nov 2012 11:47:40 +0000 (GMT)
Received: from localhost (unknown [127.0.0.1])   by smtp.idnet.com (Postfix) with ESMTP id BAA949F90F   for <xxxxx@me.com>; Sun, 11 Nov 2012 11:47:37 +0000 (UTC)
Received: from smtp.idnet.com ([127.0.0.1]) by localhost (smtp.idnet.com [127.0.0.1]) (amavisd-new, port 10024) with LMTP id YzvMFEqQG7rU for <xxxxx@me.com>; Sun, 11 Nov 2012 11:47:37 +0000 (GMT)
Received: from smtp.idnet.com (template [127.0.0.1]) by smtp.idnet.com (Postfix) with ESMTP id DDD469F916   for <xxxxxxx@me.com>; Sun, 11 Nov 2012 11:47:36 +0000 (GMT)
Received: from [192.168.1.100] (188.28.xxx.xxx.threembb.co.uk [188.28.xxx.xxx]) (using TLSv1 with cipher AES128-SHA (128/128 bits)) (No client certificate requested) (Authenticated sender: xxxx@idnet.com)   by smtp.idnet.com (Postfix) with ESMTPSA id A72D09F90F   for <xxxxxx@me.com>; Sun, 11 Nov 2012 11:47:36 +0000 (GMT)
Original-Recipient: rfc822;xxxx@me.com
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:5.9.8185,1.0.431,0.0.0000 definitions=2012-11-11_03:2012-11-10,2012-11-11,1970-01-01 signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0 ipscore=0 suspectscore=0 phishscore=0 bulkscore=0 adultscore=0 classifier=spam adjust=0 reason=mlx scancount=1 engine=6.0.2-1203120001 definitions=main-1211110068
X-Virus-Scanned: amavisd-new at example.com
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Message-Id: <EDAA50BA-DE7C-4502-9766-C42C738A5183@xxxx.org>
Mime-Version: 1.0 (Mac OS X Mail 6.2 \(1499\))
X-Mailer: Apple Mail (2.1499)
test


Edit: It also works if I turn SSL off. 

Why do I have a sneaky feeling I've not answered the question you've asked.

[Simon]

Any IPs you want to mask there, Steve?

[Steve]

I think the Three's dynamic but no harm in a few more xxxxs

[Baz]

We've found these settings to work:

In: imap.idnet.com
User Name: xxxxx
Password: xxxxxx

Out: smtp.idnet.com
SSL: Off
Authentication: Password
Server Port: 587

Those work on my IDNet WiFi, and on 3G away from home.

daft question but for the totally thicko about mobile email    what Username and Password    do you mean and in Authentication: Password     is that the actual word ' Password '   needed as you have it there, upper & lowercase

[Simon]

It's your email account username and password, Baz, and 'Password' is the setting (on the iPhone - others may vary) for the Authentication.  The actual password is the same as with the incoming setting.

[CMEdinburgh]

I think the answer may partly be in the question I asked!

I do not use an idnet email address - so perhaps I am using totally the wrong username and password for this. I send via smtp.idnet.com from home with no problems.

I am ALSO using a domain name to send from (in my example me@mybusiness.co.uk) - this also works perfectly when connecting wired or wirelessly to my home wifi.

However trying to send an email from me@mybusiness.co.uk when remote (on MacBook or iPad) would not work at all when I tried to connect via smtp.idnet.com.

THEN BINGO - the light dawned on silly me!!!

I saw the answer! As I had not set up any IDNet email address I could not authenticate on the smtp server! That simple.

I added an email address and now I send emails with the settings Simon suggested effortlessly on my MacBook. Next step my iPad but I am sure it will work.

Yet again, IDNetters prove they know (just about) everything!

[Simon]

I'm not sure if you can use IDNet's outgoing email servers if you're not using an IDNet email account, and / or your IDNet connection.  I may have this wrong, but if it's not an IDNet account, but you're using an IDNet connection, you can use the smtp servers without authentication.  If you try to use authentication, it won't work as there's nothing for it to log in to.  If its an IDNet email, you can send using IDNet's smtp by using authentication, away from your IDNet connection.  If you have neither an IDNet email account or connection, I think you would need to use your domain's smtp server, or possibly that of your mobile network (?) to send emails. 

Does that make sense?   

[Simon]

Bugger!  Could have saved myself typing that! 

[Rik]

 

[Steve]

In essence to use smtp.idnet.com outside of the IDNet network you must authenticate with the server using a valid IDNet email address and it's password.

[Simon]

Indeed, but I still don't think you can use IDNet's smtp servers to send from non-IDNet domains, outside of IDNet's network, can you?  I know my mail.com account will only work using mail.com's own smtp servers. 

[CMEdinburgh]

Yes I can!

Sending from MacBook Pro, iPad and iPhone from me@mybusiness.co.uk, authenticating on smtp.idnet.com using the email and password I set up there.

IDNet server clearly does not go looking for tight elastic underwear to get all twisted up, but simply accepts the email I send it and then passes it on correctly. It's excellent.

Oh and sending emails is fast!! I'm on a low speed wifi link in our apartment in Tenerife and email sending is suddenly as fast as if I was at home

Conejito muy feliz this end (if you don't speak Spanish that's "very happy bunny").

[Steve]

Indeed, but I still don't think you can use IDNet's smtp servers to send from non-IDNet domains, outside of IDNet's network, can you?  I know my mail.com account will only work using mail.com's own smtp servers. 

That's what  my example showed Simon - @x.org via smtp.idnet.com to x@me.com authenticated with an IDNet email address and password on a mobile network.

[Simon]

Oh well, we'll all have to move to Tenerife! 

[Simon]

I'll have to try my mail.com address again...