No Internet in Bromley Area

[manic23]

Anyone else experiencing loss of Internet in the Bromley area today (15 Dec 2012) phone OK, but no Internet. A all since about 6PM IDNet status says all OK, I have rebooted router several times.

[mk1]

Yeap mines been down for a few hours I'm connected but CHAP auth is failed? I'm the Bucks area.

[Steve]

Nothing showing on Zen or AAISP either. Perhaps BT are dragging their feet on reports.

[mk1]

Oh dear I forgot how silly it is to call the support people who just ask a few stupid questions as if I'm an idiot then have to pass the call on leaving me waiting for some one to call me back.

[Glenn]

That will be the call centre for out of hours

[mk1]

I guess I won't get a real responce until Monday?

[Glenn]

Are you able to mail support over your phone?

[mk1]

Yea I guess I could would that make any difference from the call centre raising my case with them?

[Glenn]

I've emailed them, they should look into no service reports.

[mk1]

Thanks, been offline for atleast 4-5 hours now. I'm connected with sync just no internet connection.

[Steve]

No faults showing still, I guess this is one for IDNet, hopefully you'll get a response. 

[mk1]

I hope so, will it likely be Monday until I hear from anyone? I guess if I'm lucky the connection might come back up.

[Simon]

I'm in West Sussex, and no connection problems here, although, the IDNet website still seems to be playing up.

[pctech]

Sounds like a BT RADIUS issue as I'm sure IDNet have their RADIUS load balanced so it would be less likely to completely fail.

BT on the other hand....

[Steve]

What we should have asked you both to do is turn off the router for 30 mins (if you've not already done so ) and then try again.

[StuPC]

We're up the road in Bexley -no internet access since last night, and it's still off this morning. Router switched on and off a number of times, and once for 30 minutes... Still nothing.
Is anyone looking into this issue?

[Steve]

I'm not sure what's going on, I cannot currently find any reported BT outages. Glenn has informed the 'daytime' support via email whether there's been a response yet I've no idea. 

[Glenn]

Nothing so far.

[Warren]

My broadband has been down since 3pm yesterday. slough, Berkshire.

Log show LCP is down, followed by, I presume inevitable, chap authentication error.

Gave up on weekend support after 15 mins in a call queue. At least it isn't just me.

[Steve]

I've sent an email as well this am.

[mk1]

Mines still down, I have sync but no internet connection. LCP down CHAP failed. If it was a BT fault would I still het sync? My sync has dropped after each reboot but no connection.

[mk1]

Mines still down, I have sync but no internet connection. LCP down CHAP failed. If it was a BT fault would I still het sync? My sync has dropped after each reboot but no connection.

On a separate note I am guessing everyone who has lost connection is usine their 'smartphone' to post on here. It's not so easy to do as there is no mobile site available to post to!

[Warren]

Not too bad on an ipad, but I am a rubbish touchscreen typist  I suppose I could always check to see anyone has left their wifi unsecured 

[brian_idnet]

Hi All,

Apologies, We are currently investigating an outage affecting some customers and are working to restore service ASAP. As soon as we have further info/resolution I will post back to confirm


Brian

[Glenn]

Thanks Brian.

[Simon]

Not too bad on an ipad, but I am a rubbish touchscreen typist  I suppose I could always check to see anyone has left their wifi unsecured 

The forum has a WAP version, which is easier to navigate on a smartphone:

http://www.idnetters.co.uk/forums/index.php?;wap2

[Glenn]

Guys, for those accessing via a mobile, there is a basic wap interface you can use. http://www.idnetters.co.uk/forums/index.php?wap2

We have been revisiting Tapatalk now it is a more mature product, Zap has tested it on other forums that he maintains and it looks promising.

[Glenn]

Snap 

[mk1]

Oh I forgot about the wap site, I didn't realise I can reply and sign in on it too. Tapatalk would be good, I use that for other forums .  Thanks for the update btw, is it an idnet fault?

[Warren]

Broadband is now back up for me in Slough.

Woohoo

Thanks all

[mk1]

Just checked mines back too yay

[brian_idnet]

Hi All,

This should now be back up. Apologies for any inconvenience.

Brian

[Glenn]

Many thanks, Brian.

[StuPC]

All fixed in Bexley, too - thanks, Brian! :-)

[Glenn]

  StuPC

[Simon]