Moving to Sky but keeping idnet email

gingerjedi · Jan 05, 2013, 11:00:21

I posted a while back asking if this was possible (I was willing to pay) and I was told as long as I keep using it the service would stay live.

Since moving my idnet.com addresses are fine but my wife's idnetfreeemail.co.uk account doesn't seem to be able to send despite outlook account test reporting all ok and successfully sending the test message it generates?

I loved Idnet and recommended them to many people over the years but I could no longer justify the extremely low data tariff for twice the price of sky's unlimited package, are Idnet bothered about home consumers anymore?

gingerjedi · Jan 05, 2013, 11:12:23

Just noticed she can no longer compose mail from webmail either.

Simon · Jan 05, 2013, 11:46:13

As far as I am aware, IDNet's free email service is only for IDNet customers. If you move away, the services may continue for a while, but not indefinitely. IDNet used to offer a paid for email service, but I'm not sure if that's still the case. They have recently introduced new data packages, which are on their website, but for some reason, existing customers haven't been directly informed of this.

gingerjedi · Jan 05, 2013, 14:51:56

QuoteAs long as the email address remains in use then it can be kept. If left dormant for more that 3 months the email address will be removed. We will not charge you for using the address.

Just found this in my inbox from when I asked originally, not sure why one of my addresses isn't working if that is the case?

Simon · Jan 05, 2013, 15:04:57

That's new to me, I always thought they expired after a while, whether used or not. Was that relating to your idnet.com accounts, or the idnetfreemail.co.uk email? I think you'll need to contact IDNet over the non-working account, unless it's just settings related, which we may be able to help with.

gingerjedi · Jan 05, 2013, 15:31:49

I don't think it's settings related as the webmail doesn't work either (even though I can log in), I work in IT so I'm pretty sure it's set up right.

Maybe they were just referring to .com addresses? If that is the case I can live with that, I have a lot of work correspondence on my .com's!!

pctech · Jan 05, 2013, 15:43:42

Could the policy have changed now that IDNET's primary focus is now the business market?

Simon · Jan 05, 2013, 16:20:15

I don't think there been a conscious abandonment of the residential market, Mitch, although, it doesn't really make sense to me for them to allow non-customers to freely use their email services indefinitely. I would be interested to hear clarification of this, so if you find anything out, GJ, could you let us know?

pctech · Jan 05, 2013, 16:27:42

Indeed Simon

gingerjedi · Jan 05, 2013, 18:03:47

Quote from: Simon on Jan 05, 2013, 16:20:15
I don't think there been a conscious abandonment of the residential market, Mitch, although, it doesn't really make sense to me for them to allow non-customers to freely use their email services indefinitely. I would be interested to hear clarification of this, so if you find anything out, GJ, could you let us know?

Will do, I sent a reply to the original email asking if this was still the case.

It costs next to nothing to allow me to carry on using their email plus there's a bit of free advertising for them! Who knows I may come back one day if they choose to try and compete in the residential market.

I am a bit annoyed that they didn't inform me about the new packages rather than keep charging me £7 for going over the 4Gb limit every month, I would have probably stayed.

andrue · Jan 05, 2013, 20:34:14

Quote from: gingerjedi link=topic=30176.msg702721are Idnet bothered about home consumers anymore?

Based on my contact with their support staff I suspect they are losing interest. It takes a helluva lot of effort to get through to people who can fix problems and even then they can be very dismissive.

pctech · Jan 05, 2013, 20:37:47

Quote from: gingerjedi on Jan 05, 2013, 18:03:47
Will do, I sent a reply to the original email asking if this was still the case.

It costs next to nothing to allow me to carry on using their email plus there's a bit of free advertising for them! Who knows I may come back one day if they choose to try and compete in the residential market.

I am a bit annoyed that they didn't inform me about the new packages rather than keep charging me £7 for going over the 4Gb limit every month, I would have probably stayed.

I'm afraid it does, there is power and cooling for the servers for a start

Gary · Jan 06, 2013, 08:44:25

Quote from: Simon on Jan 05, 2013, 16:20:15
I don't think there been a conscious abandonment of the residential market, Mitch, although, it doesn't really make sense to me for them to allow non-customers to freely use their email services indefinitely. I would be interested to hear clarification of this, so if you find anything out, GJ, could you let us know?

When I left O2 a few years back to go with O2 LLU I paid to keep my idnet.com email addresses, that I thought was fair as tbh I wont get such straightforward email addresses from other providers, this stopped obviously when I returned. As to idnet being business orientated, they always have been, but have a good customer base as well. I have found if you call them they seem pretty on the ball, email can be slower as with many companies.

Gary · Jan 06, 2013, 08:59:54

Quote from: gingerjedi on Jan 05, 2013, 18:03:47
Will do, I sent a reply to the original email asking if this was still the case.

It costs next to nothing to allow me to carry on using their email plus there's a bit of free advertising for them! Who knows I may come back one day if they choose to try and compete in the residential market.

I am a bit annoyed that they didn't inform me about the new packages rather than keep charging me £7 for going over the 4Gb limit every month, I would have probably stayed.

Idnet will never 'compete' with the residential market as such, they are not a huge corporation with their own equipment in exchanges like Sky. I agree an email should have been sent out. You pay for a different level of service, Sky are good, but having seen the shoddy equipment and the fact that they are using Mer not PPPoa or PPPoE now seems to make it hard to use your own routers, and the latest Sky offering still is lacking in gigabit ethernet ports and is ugly as hell and revues are not spectacular of wifi coverage since this is sky's first wireless n router! I think its made by Airtel like their wireless connector for the Sky TV boxes. I would rather stay in one month contracts with idnet and have choice over what I use. 100gb with no reduction in speeds in the evening does me fine. Sky deals are amazing, but for myself the compromises and CS issues still reported by some would put me off.

Lance · Jan 06, 2013, 10:36:35

I'm sure that the idnetfreemail addresses used to use a different server and webmail address.

On checking, I see webmail.idnet.co.uk is still active and gives a different webmail interface to that I the .com address. Could you clarify which webmail address you were trying to use?

gingerjedi · Jan 07, 2013, 18:47:31

They said the same, as long as I use it I can keep it.

Just been looking at the Sys admin undeliverable messages from the co.uk address that doesn't work, they all say: '542 5.7.1 Mail not local to IDnet'

Simon · Jan 07, 2013, 18:58:08

Sorry...

Glenn · Jan 07, 2013, 19:01:29

Something to do with mail relays possibly http://www.winvistatips.com/relay-problems-t591602.html & it links to http://www.sbslinks.com/DNS_Smarthost.htm

pctech · Jan 07, 2013, 19:33:00

You need to make sure that your mail client is set to authenticate itself to the SMTP server before trying to send otherwise it will fail as you no longer have an IP address it recognises as being from IDNet

All reputable ISPs implement this to prevent spam as having an open mail relay is frowned up in the service provider community and the message you are getting sounds similar to the relay not allowed message other servers generate.