Anyone else down this morning?

[jameshurrell]

I monitor three IDNET lines all in different exchanges and all in different parts of the UK (2x 20century lines and 1x 21stcentury) and all three of them were down at 7am. My own line shows that the router was connected fine, but I had no external internet access and the TBB monitor was showing the line was not responding and hadn't been since around 6am. I rebooted my router and the line came back up fine and internet access established.

Need to remotely reboot the other two routers to get them back online I suspect as they are still down now.

Anyone else seeing this?

[Bill]

Yes, same here.

It was seriously weird, in spades... IPv6 worked perfectly, IPv4 to anything at IDNet (except POP3 email) was fine, outside IDNet but withiin the UK didn't work, outside the UK it was fine.

BQMs showed a red spike at about 05:45 on IPv6, the IPv4 one went solid red at that time.

Support weren't aware of any problems, but I didn't want to reboot the router in case I lost everything... I was going to wait until Simon (IDNet) got to the office and badger him, but saw your post, bit the bullet and rebooted the router... now everything seems fine again 

[joe]

Yes, I am. Checked TBBQ this morning and had no internet connection.

Rebooted Fritz and whilst TBBQ is unchanged I can now talk to the outside world.

IDNet support don't know of any problems - they witnessed my reconnect and said all OK before the reconnect as far as they are concerned.

[lozcart]

It was the same for me when I left home this morning, I could access idnetters and IDnet web site but nothing else. Now at work and checked my TBBM and this is showing a red line since 5.45am, I will contact home and get them to reboot the router.

[J!ll]

Me too.

[Bill]

whilst TBBQ is unchanged

Even that seems to have sorted itself out now

[zappaDPJ]

A similar if not the same problem occurred yesterday at around 4.30pm. Very few people seemed to notice it probably because of the time of day and because it lasted for no longer than 10-15 minutes.

In that case there was no loss of sync, but intermittently what appeared to be a total loss of throughput. It could be seen on all the IDNetters staff BQMs but the odd thing was that while for some it was a momentary blip, for others it displayed as a more prolonged issue. It's the same in this case. Yesterday I had the full duration outage while this morning merely a small blip.



Other BQMs I can see show a two hour outage.

[Steve]

I rebooted modem and router this am due to lack of time, so I'm unsure whether a router reboot would have solved it for me. I had to reboot the router yesterday evening as well.

[Simon]

My connection seems fine, but I've dropped an enquiry into IDNet to find out what happened.

[Bill]

@ Zappa- that's a bit worrying, rather implies it might happen again


edit- just checked- I had that spike ~4:30 yesterday, but only on IPv6...

[Gary]

Same here, could not get online this morning, router showed I was connected all stats ok, it was like a stale session, rebooted router and lost some speed but back online now. 

[Simon]

I'm told the outage was outside of IDNet's network, so either with BT, or one of their peering partners.  As already seems apparent, a router reboot restores connectivity.

[Gary]

The joys and mysteries of BT  Cheers for the info, Simon.

[andrue]

Hmm. My FTTC connection seems to be down. Called Support and apparently the only solution is to reboot the router, I was hoping they could just reset the session. Well that's not going to happen until this evening :-/

[mervl]

Had the momentary blips showing on TBBQM both at 1630 yesterday and just before 0600 this AM. Wasn't using th'internet at either time, but some monitoring software I have running on the one connected PC shows nothing so as it checks for a connection every two minutes any outage must have been less than that; but the Fritz router doesn't show any loss of sync at all. Previously it'd looked as though a loss of connectivity on the BTw network beyond the cab OR on IDNet's servers showed up as a resync at the PoP - so I'm thinking from the recent posts a peering problem but why would routers respond differently? I'd have thought there are only two types of reyncs that the Fritz VDSL modem/router can detect: 1. at the DSLAM and 2. with IDNet's servers (and it reports separately for them).

[Bill]

It wasn't a loss of sync in either case (for me, at least), that shows up in the router log.

There was nothing whatever in the log on either occasion, a peering/routing problem would seem to be the answer.

Though why it only affected my connection to IPv4 sites in the UK I wouldn't even pretend to understand

[Steve]

Peeering issue on IPv4 network.   Another wild guess 

[Bill]

 Fair enough 

But non-UK sites were OK... I know little about peering, but would they be handled differently to UK routes?

[zappaDPJ]

@ Zappa- that's a bit worrying, rather implies it might happen again


edit- just checked- I had that spike ~4:30 yesterday, but only on IPv6...

Those are my thoughts as well. IDNet support can't see any evidence of the issue and as of yesterday afternoon they were not aware of any planned work. Hopefully someone out there is aware of what did occur and it's not just a symptom of something about to fail.

[Glenn]

Fair enough 

But non-UK sites were OK... I know little about peering, but would they be handled differently to UK routes?

I could get to my WRRacing forum this morning which is hosted in USA, but as Bill has already stated, no UK sites.

[Bill]

Those are my thoughts as well. IDNet support can't see any evidence of the issue and as of yesterday afternoon they were not aware of any planned work. Hopefully someone out there is aware of what did occur and it's not just a symptom of something about to fail.

The other matter of concern to me is that my TV wouldn't respond to either the remote or the (soft) on/off button this morning... I had to power-cycle it.

First the TV, then the internet, I wonder what the third item is going to be? 

[andrue]

I'd have thought there are only two types of reyncs that the Fritz VDSL modem/router can detect: 1. at the DSLAM and 2. with IDNet's servers (and it reports separately for them).

That's why I hoped/expected IDNet could just bounce my PPP session. I doubt very much that the modem is the issue - it prolly didn't even notice and is still syncd like it has been for the last two months or more. It seems to me that it should be perfectly possible for IDNet to fix the issue remotely but..meh. Part of me accepts that it's my router and my problem but to be honest I'm also jaded enough now to think that they just can't be bothered.

So I have no personal email until this evening. Prolly won't miss much anyway but irritating nonetheless. Come lunch I'll have to resist the temptation to drive home just to reboot it. Maybe if I keep telling myself the chances of getting any email are low and anyway most servers will retry and won't give up after a mere eight hours of outage

[psp83]

This is my TBBG



I started to notice problems from 2am 

[Bill]

Maybe if I keep telling myself the chances of getting any email are low and anyway most servers will retry and won't give up after a mere eight hours of outage

You shouldn't lose any email afaics, except possibly if you run your own mailserver?

It will have reached (eg) IDNet's mailservers and should stay there until you read it.

[mervl]

It seems to me that it should be perfectly possible for IDNet to fix the issue remotely but..

But as it's not a local network problem and as my router maintains the connection, and yours goes down doesn't that mean to this ignoramus that your router needs to be "fixed" (a reboot): and IDNet have even less chance of doing that remotely than you? Unlucky perhaps, or are some routers better at hanging on or restoring? (The horrendously expensive and over-spec'd Fritz! does seem to be good at it, to my untrained eye). As you say the modem doesn't come into it - that just maintains the connection to the local network DSLAM.