So it begins

psp83 · Mar 27, 2013, 16:01:48

I'm 30 in May... I'm old $:-\$

psp83 · Mar 27, 2013, 16:02:34

Quote from: Niall on Mar 25, 2013, 18:30:42
That may explain why my ping times suddenly doubled after having interleaving turned off. Initially I was seeing 14ms then it went to 44ms and after someone reset my line, it went to 33ms.

Did BT changing the setting help your line?

Niall · Mar 29, 2013, 08:31:04

Don't know, I'm in London at the moment. I'll check when I'm back tomorrow night

Niall · Apr 04, 2013, 21:27:11

Doesn't seem to have made a bit of difference. Ping is still double what it should be too.

I think it'll be 2 months at the end of next week and I've still heard nothing about why I'm on the wrong cabinet.

Simon · Apr 04, 2013, 21:56:14

This might be a stupid thing to say (I like to be consistent

), but could the cabinet nearer to you be 'full'?

Niall · Apr 04, 2013, 22:41:27

I wouldn't, and don't know!

If anything though, in theory there would be less on it as there are less houses up this way. The one I'm on is in a more central area. It's more likely it's not been activated or wasn't when my connection was set up. If it's the latter then I'd like the line moved to that one. I should at least have that done by them after they shafted my line without a seconds thought to the residents on my estate.

psp83 · Apr 04, 2013, 23:21:01

Quote from: Niall on Apr 04, 2013, 22:41:27
I wouldn't, and don't know!

If anything though, in theory there would be less on it as there are less houses up this way. The one I'm on is in a more central area. It's more likely it's not been activated or wasn't when my connection was set up. If it's the latter then I'd like the line moved to that one. I should at least have that done by them after they shafted my line without a seconds thought to the residents on my estate.

Because there is less houses doesn't mean BT haven't connected people to it that's further away, a bit like yours..

Yeah, BT are stupid like that, my line takes the long way round to the cab I'm on, its around 550m now, if the lines went the other way it would be around 300m..

But saying that, BT did re-route my line to the cab around the corner when I had FTTC installed but that's because my line went through 2 PCP's.. (no idea why)

Niall · Apr 16, 2013, 19:26:39

Well today it's 8 weeks. Utterly pathetic that BT have not contacted IDnet, or I haven't been told of what's going on.

Incidentally my speeds have been all over the place. I was doing speed tests the other night and one second I was getting 19mb and the next 28mb. Completely all over the place.

Seems more stable since though, so no idea what that was about.

Anyway, I appreciate that I was told that BT told support that they have the queries raised with an accounts manager at BT that deals with about 54 cases, but EIGHT WEEKS? Give me a break. Looks like another ticket is in order.

Incidentally, my mate just got FTTC and is half the distance from his cabinet that I am (and should be if connected to the nearer cabinet) and is getting 70mb! My other mate on Sky is slightly closer than I am now (by about 200ft) and is getting 10mb more than I am and his upload is double what I'm seeing. All this pleases me no end

andrue · Apr 17, 2013, 11:37:44

That's BT for you. We're in the process of getting a leased line to our office park. It involves blowing fibre through existing ducting. We were originally given a completion date of April 25th. Then we had a week of cold weather (no snow, just bitterly cold) and now we've been informed that the cold weather has pushed the date back to May 30th. Order was placed first week of January with a 90 day timescale.

They also made a comment about ECCs (Excess Construction Charges). The previous update had said there'd be no ECCs and in fact they might waive all charges because it's a brown field site. We queried the recent missive and they went back to saying there'd be no ECCs. The best bit - you don't know if there will be ECCs until they complete the order. You can't get even an initial quote from them unless you place an order and you're more or less committed at that point.

After all that I have a feeling that once it's in place since it's coming via the cabinet in the village our village will suddenly get FTTC anyway which is all we really need. I hope the locals will be grateful and at least give us some free drinks in the pub

The cost is looking like £12k for a 40Mb/s connection on 100Mb/s bearer. There's four of us sharing it at £300 pcm for minimum of symmetrical 10Mb/s with bursting up to whatever is available at the time. Not really all that expensive. We're just outside a small village itself about two miles from the nearest town.

miriam_idnet · Apr 17, 2013, 11:49:29

Hi Niall,

When the account manager finally responded it was to direct us to an Openreach Product Mananger, when said product manager finally responded it was to direct us to a Customer Network Solutions department and complete a form. I have this morning received their response to my form which requested a statement from BT as to why a customer cannot be switched to an alternate cabinet and what reason is there for a customer to be connected to one cabinet rather that another if there are two near by.

Their answer: .
'We do not change customer cabinet cable distribution. I'm sure you can understand the Openreach network is complex and re-routing is not straight forward. Lines are routed via the most suitable cabinet at the time of roll out'

I'm sorry that after 8 weeks of going from department to department we get this response, i was hoping to offer better news but it appears that they practice a hard-line stance on this.

With regards to your ongoing issue, I did state if you are still experiencing issues to please contact us so we can have the case passed to BT and escalated, we have people at BT ready to accept the escalation, look over it with fresh eyes and ensure that no resets are carried out should an engineer be arranged.

Regards,

Miriam
IDNet Support

Steve · Apr 17, 2013, 16:44:25

I would have thought potential evidence of reset could be seen as a re sync prior to the engineers visit not confirmatory but suspicious nevertheless.Should you elect for another engineer Niall would be worth running a ThinkBroad Quality Monitor around that time.

Gary · Apr 17, 2013, 18:37:36

Quote from: Steve on Apr 17, 2013, 16:44:25
I would have thought potential evidence of reset could be seen as a re sync prior to the engineers visit not confirmatory but suspicious nevertheless.Should you elect for another engineer Niall would be worth running a ThinkBroad Quality Monitor around that time.

From what I have been told Steve BTw take as much notice of a Think Broadband meter as much as the engineers notes. BTw don't seem to pass all the info on they keep it themselves, this I have been told by my engineer friend and the last two engineers to visit, and if I had a quality meter they would ignore it as they can see alot of that stuff via their laptops anyway on your log history <sigh> Unless they can see a fault nothing seems to happen, even if they know there is one. IDnet saw my line drop yesterday to 1.8 db at 1pm from 6.1db ish then sent the info via a test to Btw and still they want to send out yet another engineer after the last one said to lift and shift onto a new card and run my line off the nearest pole but that info does not get back to the people it needs to...

Niall · Apr 17, 2013, 19:13:04

It all seems a bit pointless when someone is blatantly lying through their teeth. The two cabinets were installed at the same time. The 'route' they're now BSing about is a straight line. Evidence? THEY DUG THE ROAD UP IN A STRAIGHT LINE TO CONNECT THEM. They've basically cocked up and don't want to admit it, don't give a sh*t about customers or their experience and now YET AGAIN I have to wait for things to go pear shaped again, wait for them to reset the line again and start lying so I end up pissing more time and money away.

Great isn't it? I get to do all the messing around, go through all the stress of being treated like sh*t or a liar, spending money replacing part after part after part, then after all this it becomes clear it was BT all along and still I'm out of pocket, I don't get what I pay for due to the line being cr*p somewhere on the main road, yet I have to proove the line is cr*p? Yeah that's magnificent thinking BT you scum.

Now I'm stuck in a 12 month contract. Awesome. Support surely have a record of everything that's gone on with my line, both phone lines, etc over the years I've been with them and for some reason BT wont actually do anything despite support telling them all this (well I assume support have told them all this, I've had no evidence of this actually happening).

I know to some with very poor ADSL or whatever may be baffled at my unhappiness with a 28mb line, but that's not what I have an issue with, it's 2 years of being lied to by whoever is lying to me and just getting a "yeah we really don't give a sh*t now, we've had your money off your ISP" answer. The added insult is that the line is stable now so they won't look at it.

Seriously, what's the friggin point in even trying? No one gives a sh*t about service or respect anymore.

Simon · Apr 17, 2013, 19:30:04

Despite it all though, you do still have a 28Mb connection. Is it really worth the stress of pursuing this further? I've been down similar roads with big companies, and you're right, they really don't give a sh*t about us as individual customers, but at the end of the day, you'll never beat them, and you have a life to get on with living, a guitar to get on with playing, and beer to get on with drinking.

All you can do, if you can't live with BT, is go eleswhere for the service. Do you have Sky or Virgin in your area? Would they be any better?

Gary · Apr 17, 2013, 20:09:33

I know you are missing speed Niall but as Simon says you have 28Mb connection, some people would love that. BTw work in odd ways and IDNet really help as much as they can, but in the end sometimes you have to say enough is enough, stress is not good for you, you have a working line maybe be happy with what you do have and just say **** it and walk away and enjoy that 28Mb line, its more than most people need anyway really.

Steve · Apr 17, 2013, 21:34:33

Whilst I agree fully agree with the sentiments. However if you buy a Ferrari and it performs like a Fiesta would you be happy? Some would say yes as it at no risk of bursting into flames but the point is your line should work for the majority of the time to the maximum and not at half to two thirds of it's potential.

Simon · Apr 17, 2013, 22:04:50

True enough, Steve, but one would notice if a Ferrari performed like a Fiesta. Setting aside the fact that yes, of course, BT should be delivering the promised service, and have clearly failed on many counts, is the difference between the 34Mb that Niall's line has been reported to be able to support, and the 28Mb he's currently achieving, actually that discernible? I'm not defending BT, but perhaps it would be wise to take a step back and look at things in perspective, rather than risk ill health from the stress of it all?