So it begins

Niall · Feb 06, 2013, 19:24:14

I hope this is a glitch. From 34mb down and 7.4mb up to this, in 2 weeks. Although, the upload has increased by 1mb today $:-\$

Oh, I should add, I've just sent an email to support. Hopefully the knowledgeable happy helpers will sort it for me

pctech · Feb 06, 2013, 19:37:42

Try the thinkbroadband one Niall as the route is likely to be shorter.

Niall · Feb 06, 2013, 19:52:23

$:-\$

Steve · Feb 06, 2013, 20:13:45

It used to be that the fault threshold on FTTC was 15mb downstream are you below this Niall?

Niall · Feb 06, 2013, 20:21:11

I don't know what you're asking? I was getting 34mb down, 7.4 up and now I'm getting the above.

I assume you mean am I getting less than 15mb, and as I'm getting 8.4 as shown above, I'd say that's a possibility

Steve · Feb 06, 2013, 20:31:39

What's a BT Speedtest showing? you'll need to run the additional diagnostics.

FTTC was initially provided with a minimum level of performance, if it fell below this a fault could be raised. Openreach may have changed this recently, I'm not sure but it used to be a downstream of less than 15mbps.

Niall · Feb 06, 2013, 20:36:56

Download speedachieved during the test was - 13.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-23.59 Mbps .
Additional Information:
IP Profile for your line is - 23.59 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

That was showing 27mb for the line the other week, but the engineer confirmed it supported 34mb when installing the OR Modem.

At least that shows it's doing less than it's supposed to.

Oh yeah, and oddly all my tests say I should be getting 20mb UPLOAD. Yet I get 4.44, so what's that about?

Steve · Feb 06, 2013, 20:58:14

I get nowhere near my 20mb upload 7 usually, I fairly certain it's my distance from the cabinet that limits that. However download throuput is very near to the IP profile. To me there is a fault as confirmed by your BT Speedtest

Niall · Feb 06, 2013, 21:00:08

I'd still love to know why I'm on a cabinet half a mile away when there's one down the road. Cannot get my head around that. I know it's working too as I've seen OR there a few times lately. I'm wondering if them tinkering with a cabinet in between my cabinet and my house has cocked something.

Glenn · Feb 06, 2013, 21:31:00

You are possibly on the cabinet that is further away due to the age of the property or maybe the capacity was reached and they needed another one to service more business'/homes in the area.

Niall · Feb 06, 2013, 22:44:28

I doubt that as the cabinet I'm on has more properties around it, and businesses. The one nearer my house a similar amount, with more cabinets further up the road. It just makes no sense to me and no one seems to have an answer.

Ah well, as long as support sort out my line so I get back my connection speed I had. It's sluggish again too, which isn't helping my mood. Seems all I'm doing is posting about problems with my internet these days

I wouldn't mind so much, but literally the day the payment went to IDnet for the switch, my line turned to poop. A paranoid man might jump to conclusions

andrue · Feb 07, 2013, 08:27:56

Quote from: Niall on Feb 06, 2013, 20:36:56
Download speedachieved during the test was - 13.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-23.59 Mbps .
Additional Information:
IP Profile for your line is - 23.59 Mbps

At least yours says there's a fault. I'm going to look at setting up continuous modem monitoring in the next couple of days 'cos we're approaching the 19th of the month when I'll get a 50% speed reduction. It might be my last chance to present IDNet support with proof before I have to decide if I'm staying beyond the end of my contract.

pctech · Feb 07, 2013, 08:28:09

Niall, I'd agree with what has been said.

I'm on an exchange about 3 miles from me even though there's one over the road because the estate was built long before the nearer exchange was built.

I suspect you are connected to the cabinet that causes them the least grief to connect you to in terms of physical access to the ducting and copper.

Niall · Feb 07, 2013, 09:19:48

I've had a reply from support asking for the speedtest in this thread but my email won't send "as the server doesn't allow relaying".

That's just great. I'm in work so that's that then.

andrue · Feb 07, 2013, 09:30:01

Quote from: Niall on Feb 07, 2013, 09:19:48
I've had a reply from support asking for the speedtest in this thread but my email won't send "as the server doesn't allow relaying".

Are you sending from a personal laptop? It's probably saying that because the account you want to use doesn't belong on that server. Eg;You're trying to send through mail.company.com using an account on mail.personal.com. Back in the days of innocence that was fine but no respectable server would let you do that now.

You should be able to send using your work account but you'll have to make sure they know who you are - I've done that in the past and not had a problem. Mostly though I use my server's web portal.

Glenn · Feb 07, 2013, 09:40:16

Log on to your webmail and send it as suggested, http://webmail.idnet.com/

Niall · Feb 07, 2013, 10:31:32

Actually you can ignore that, I just got a reply from Nick so it seems my emails were getting through despite the error message.

Apologies to support if I bombarded you with the same email

andrue · Feb 07, 2013, 11:05:53

Quote from: Niall on Feb 07, 2013, 10:31:32
Actually you can ignore that, I just got a reply from Nick so it seems my emails were getting through despite the error message.

Apologies to support if I bombarded you with the same email

Lol, I've done that before. In my case I never know if my mail is getting past their greylisting. An automated acknowledgement would be nice

Simon · Feb 07, 2013, 11:17:19

There usually is one.

Niall · Feb 07, 2013, 13:23:12

Apparently they can't see anything when testing the line so they've referred it to bt. Hopefully bt will do something now there's evidence of the problems I've been seeing. Maybe they'll even move me to the cabinet nearer!

lozcart · Feb 07, 2013, 16:28:01

It will be interesting to see what BT do Niall, I can't remember anyone one the forum having a fault like yours on FTTC.

they sort it out for you.

Niall · Feb 07, 2013, 20:41:07

Thanks to all the problems I had before that no one could solve, I know my kit isn't defective thanks to engineers confirming it for me, and I also know the cable (BTs) coming in the house is fine. That leaves the cable that leaves the property and thanks to them removing our cabinet they've left themselves with half a mile of copper to check :golfclap:

Niall · Feb 08, 2013, 10:31:28

Had a reply from support this morning which I've replied to but again a getting the relay error message so don't know if they've had it.

Basically it says that BT can see my line has dropped by about 25%. Strange that they consider 8.4mb from 34mb to be a 25% drop. They're also asking me if I want an engineer sent out which I may get charged for. Seriously, I even show them the link with the Bt test staring their own system says there's a fault and they threaten me with charges.

Classy.

Simon · Feb 08, 2013, 10:35:24

They probably have to say that, even if it's obvious there's a fault their side.

andrue · Feb 08, 2013, 13:04:48

Quote from: Niall on Feb 08, 2013, 10:31:28They're also asking me if I want an engineer sent out which I may get charged for. Seriously, I even show them the link with the Bt test staring their own system says there's a fault and they threaten me with charges.

Although I don't often stick up for IDNet support, in this case I think they are exercising their duty of care toward you. The fact is that BT will levy a charge if they don't find a fault within their network(*) and IDNet are entitled to pass that charge on to you. It would be very remiss of them not to warn you of the possibility. Especially since...

(*)BT have a reputation for charging people when they shouldn't.

This link is a bit old now but gives examples of the kinds of things ISPs have to deal with:

http://aaisp.net.uk/kb-broadband-sfi.html