IDNet Internet connection issues 28/02

[Tacitus]

Hi Miriam:

......the Gig Circuit failure has demanded my attention for the best part of the day.

Has this fault completely cleared now?  I'm finding several sites that I'm unable to access - although for some reason this one appears fine.

[Ray]

I had the same problem and found that rebooting the router fixed it, Tac.

[psp83]

Hi Miriam:

Has this fault completely cleared now?  I'm finding several sites that I'm unable to access - although for some reason this one appears fine.

Spoke to Brian, he told me to disconnect & reconnect.

It sorted my issues out with loading sites etc.

[miriam_idnet]

Hi Tacitus, All,

The problem is continuing but engineers are working on it. We had a brief issue where the CPU on the fail over GW2 was struggling about an hour ago but Simon has found a way to utilise GW4 to do half the job making the CPU on GW2 a lot happier.

BT have been working on the issue all day and we have escalated to the highest possible level. We are confident they are doing everything possible to get the issue resolved but service continues on GW2 in the mean time.

Kind regards,

Miriam
IDNet

[Tacitus]

Hi Miriam:

Thanks for the update.

@Paul  @Ray   Did a reboot and that seems to have fixed it.  Just had a phone call from Sis to say she is having problems with her iDNet line, so suggested she do a reboot as well.  Not heard anything else so I assume all is now well.

[Steve]

Certainly a drop of PPP and reconnect on FTTC solved my connectivity issues.

[Steve]

Mines down at present with some odd IP address 172.....

[zappaDPJ]

My connection has dropped again. Divorce is on the cards if I can't get it back tonight.

[Niall]

Mine is down. Went earlier today too but a router reboot sorted it. Now I'm getting the BT wholesale page.

[psp83]

Mine is also down with a 172.16. IP address.

Was updating a website when it went down, hopefully nothing got corrupted :/

[Joel]

Not sure if related but mine dropped at around 1848 . I am 01273 south east... It's not resolving anything at all

[Simon]

I've just lost all connectivity too.

[Bill]

Seems to be back up now.

[psp83]

Not sure if related but mine dropped at around 1848 . I am 01273 south east... It's not resolving anything at all

Most likely. Mine went down at 18:42.

[Joel]

Back up for me.

[vitriol]

Lost service a few minutes ago. Router reboots not having any effect

[andrue]

I've only just got back in the house after popping out for an hour. My laptop complained about not having DNS at first but seems to have sorted itself out now. Seems rather odd actually - I was only going to the BBC site and the DNS cache had plenty of time left on it.

Oh yeah. TBBQM is showing a big break while I was out. Ha ha - missed me!

[zappaDPJ]

I've spoken to support (not out of hours). They are aware of what appears to be a complete outage but couldn't give an eta on a fix.

[zappaDPJ]

Are we back? Maybe...

No divorce for me then. Damn!

[psp83]

No divorce for me then. Damn!

Unlucky Zap 

[exxos]

Im in Uttoxeter, Staffordshire and my internet has been on/off thoughout today. I rebooted my router but it does not help. All the lights are green, but nothing happens for about 10-15mins then it comes back on again 

[Bill]

A bit early to be sure, but my BQM's look a lot better now- maybe it was BT putting the "dead" link back online?

[Reya]

Been having intermittent packet loss for much of the afternoon and evening and just lost connectivity myself, too. Rebooted the router and it's worked.

Interestingly, I was trying to log into Second Life at the time, and the viewer - being unable to load the webpage - gave me the following page instead:



Never seen that before 

[Simon]

IDNet network status page:

When trying to fix the primary broadband circuit BT managed to kill the backup circuit too. This dropped all customer connections!

They have now restored the backup circuit and are still working on the primary.


Posted: 2013-02-28 19:10:02 Updated: 2013-02-28 19:10:43

[Simon_idnet]

A BT engineer who has been tasked to investigate the problem with the primary link that failed this morning, managed to break the backup link!
He has now restored that service and is still working on the primary link problem.
Bloody BT!

[Bill]

Ah well, ignore my last post

[psp83]

BT = Cowboys 

[zappaDPJ]

A BT engineer who has been tasked to investigate the problem with the primary link that failed this morning, managed to break the backup link!
He has now restored that service and is still working on the primary link problem.
Bloody BT!

Thanks for the update Simon.

[exxos]

Better put the coffee on and get the extra blankets out then... going to be a long night it seems....

[psp83]

I'm going to restore a backup to the site I was updating and leave it for tonight as you can't trust BT not to take the connection down again 

[adrinux]

I'm never more glad I have a 3G device than at times like this
Lets hope BT get it fixed soon, without breaking anything else...

[zappaDPJ]

Most (but not all) sites are now resolving to the BTWholesale page again for me.

[Gary]

If any big updates, or any updates at all come along this evening I think Ill leave it till tomorrow. Time for TV/Book/whatever 

[Simon]

A BT engineer who has been tasked to investigate the problem with the primary link that failed this morning, managed to break the backup link!
He has now restored that service and is still working on the primary link problem.
Bloody BT!

Cheers, Simon.  Perhaps they should now be known as BBT!

[Gary]

Most (but not all) sites are now resolving to the BTWholesale page again for me.

No issues here Zap but that could change <sigh>

[Gary]

Cheers, Simon.  Perhaps they should now be known as BBT!

I was thinking or words I cant put in posts, Simon.

[Bill]

Most (but not all) sites are now resolving to the BTWholesale page again for me.

All the ones I've tried are OK, but one email (not an IDNet one) has timed out.


(edit- OK on next attempt)

[Simon_idnet]

Most (but not all) sites are now resolving to the BTWholesale page again for me.

I can't see any connectivity issues at present (apart for operating at reduced resiliency).

[zappaDPJ]

I reconnect (not rebooted) and that seems to have corrected the BTWholesale redirection problem for me.

[Bill]

reduced resiliency

An imaginative way to describe "zero"

[sobranie]

IDNet network status page:

When trying to fix the primary broadband circuit BT managed to kill the backup circuit too. This dropped all customer connections!

They have now restored the backup circuit and are still working on the primary.


Posted: 2013-02-28 19:10:02 Updated: 2013-02-28 19:10:43

I seem to remember that they did the self same thing to IDNet a few years back!!

[Simon]

More than likely!

[zappaDPJ]

I reconnect (not rebooted) and that seems to have corrected the BTWholesale redirection problem for me.

But only for a few minutes. This has been driving me mad all evening. One minute a site is fine and then it's back to the BTWholesale page again. Reconnecting clears it but not for long. I'm going to try adding the DNS servers directly into TCP/IP settings. It's about all I can think of doing.

[Clive]

Some sites worked for me but many such as Yahoo and Skype were dead all afternoon.  It seems fine again now but I hope all is well for you this weekend.  I will be at Cricket St Thomas rocking to the sounds of Edison Lighthouse (one original member surviving). 

[Bill]

Well over 12 hours now and still not fixed... I wonder what the terms of IDNet's SLA are with BT?


(Apart fom confidential, of course )

[zappaDPJ]

There's still a lot of packet loss showing...

[Bill]

Not dissimilar to mine, and a fair bit of congestion:




(I know some people would kill for as little blue and yellow as we see, but that's their fault for going with rubbish ISPs )

[zappaDPJ]

(I know some people would kill for as little blue and yellow as we see, but that's their fault for going with rubbish ISPs )

Indeed

[psp83]

Hoping the packet loss gets better as everyone goes to bed, wanna do some TV catch up on 4OD



Can't do any streaming with that packet loss at the moment.

[Bill]

Interesting... all the BQM links seem to have gone down

[psp83]

Interesting... all the BQM links seem to have gone down

Maybe a bug in the code, stops previous days/month from showing?

See if this one works.

[Bill]

That one works, and I can access mine (and others) from the tbb forums and main site... but not from here.

Weird... maybe something to do with being just after midnight, a slow clock somewhere perhaps?

[Bill]

Maybe a bug in the code, stops previous days/month from showing?

That comment has only just registered, sorry 

Shouldn't be, I don't think there's been any changes recently and it always used to work... let's see what happens when BT have got their act together and sorted out the main issue.


edit- Maybe even a 28-day month causing problems? Who knows

[psp83]

Dunno, but I can't access one's I shared yesterday..

http://www.thinkbroadband.com/ping/share/29ddbeb3c4f00372d86c9a59e1c4e17e-28-02-2013.html

This one just shows the broken image icon.

[Bill]

I've just tried some BQMs posted "yesterday" over in the tbb forums and they're fine, it's just here they don't work.

Definitely a weirdie!

[zappaDPJ]

I've just tried some BQMs posted "yesterday" over in the tbb forums and they're fine, it's just here they don't work.

Definitely a weirdie!

Now I'm confused. I've just extracted two of the TBB hyperlinks from this forum's HTML output. One is mine which doesn't work, the other belongs to Paul (psp83 as above) which does work. If I paste my hyperlink into a browser it still doesn't work

Here are the two hyperlinks I extracted, maybe I'm just being stupid. Believe it or not it has been known

zappaDPJ

Code Select Expand

<a class="postbold" target="_blank" href="http://www.thinkbroadband.com/ping/share/05124173401ff25c92907c57480dfd27-28-02-2013.html">
<img class="bbc_img" alt="" src="http://www.thinkbroadband.com/ping/share-thumb/05124173401ff25c92907c57480dfd27-28-02-2013.png">
</a>

psp83

Code Select Expand

<a class="postbold" target="_blank" href="http://www.thinkbroadband.com/ping/share/3fd9dcb275f37bccdf659e87b306d48c-01-03-2013.html">
<img class="bbc_img" alt="" src="http://www.thinkbroadband.com/ping/share-thumb/3fd9dcb275f37bccdf659e87b306d48c-01-03-2013.png">
</a>

[Bill]

Just to add to the confusion- all the links are working for me now, even the ones that were broken before! 

[Bill]

Just a thought- your post was before 1am, mine was after. Maybe somebody's clock is stuck in the wrong time zone?

[psp83]

  I think the internet needs to turn the lights off and have a good night sleep & come back all refreshed in the morning! 

[Bill]

That's the best suggestion I've heard all night, sleep well

[Gary]

All fixed now according to Idnets status page 

[Bill]

They managed to do it without requiring me to disconnect/reconnect too

[mervl]

No excitement here, a couple of drops yesterday; but nothing was seriously affected on usual streaming nor HD and on actual up and download including speeds (only VOIP really affected, but that can happen anyway with the provider server, and it's why I maintain an anolgue phone as I have the line anyway). Different if you hunt out issues, I suppose  . IDNet's fault for calling it "Enterprise" broadband - what's in practice different from "ordinary" broadband? In your dreams IMO.

[Gary]

No excitement here, a couple of drops yesterday; but nothing was seriously affected on usual streaming nor HD and on actual up and download including speeds. Different if you hunt out issues, I suppose  . IDNet's fault for calling it "Enterprise" broadband - what's in practice different from "ordinary" broadband? In your dreams IMO.

Obviously you were not on when the whole thing went down and no one had a connection 

[mervl]

Obviously you were not on when the whole thing went down and no one had a connection 

Yep I was, so had a snack and when I finished it was back. Even I have to eat sometimes But I've had longer wasted time with a misperforming browser (or its add-on) - and more often!

But I am lucky (perhaps intentionally) to have a router which doesn't routinely lock or require rebooting when ther's trouble on't line.

[Bill]

what's in practice different from "ordinary" broadband?

Expectation, advertised level of performance, reputation and price mainly... tho' I don't really think this one can be blamed on IDNet in any way. They even kept the status page up to date

[Gary]

Yep I was, so had a snack and when I finished it was back. Even I have to eat sometimes But I've had longer wasted time with a misperforming browser (or its add-on) - and more often!

But I am lucky (perhaps intentionally) to have a router which doesn't routinely lock or require rebooting when ther's trouble on't line.

Some people yesterday when the drops happened were in the middle of work, just because it didn't effect you does not mean it was a non event. I should point out you router is not the 'superhero' of all routers even though you mention it in almost every post    My router did not lock up either, and I imagine many others didn't. Also IDNet were on the ball here, getting the page up to date, and making sure we were all informed. The terms used on their website are hardly a reason to question the resilience of their product that's just nit picking.

[Bill]

My router didn't need rebooting either, it was my choice to do it.

When BT lost the plot I simply disconnected/reconnected manually at intervals until it came back with the right IP instead of the 172.<whatever it was>.

[Gary]

My router didn't need rebooting either, it was my choice to do it.

When BT lost the plot I simply disconnected/reconnected manually at intervals until it came back with the right IP instead of the 172.<whatever it was>.

Mine dropped and reconnected with the right IP, at least it didn't effect my profile.   

[Bill]

Mine dropped and reconnected with the right IP, at least it didn't effect my profile.   

It's possible mine would have done if I'd ignored it, but I wasn't sure because, as far as it was concerned, it had a valid internet connection. It just wasn't one that was any use to me!

I had nothing better to do at the time anyway

Disconnecting/reconnecting won't have any effect on your profile- the DLM isn't interested in your authentication status, only your error count and (basically) whether or not you're sync'd.

[Gary]

When the car phone warehouse put their stuff into the local exchange my line dropped 5meg due to constant sync issues  one call to IDnet and back in 10 day training period and all was good and back to my 15 meg line. Looking forward to FTTC although it isn't coming here till 2014  <sigh>

[psp83]

When the car phone warehouse put their stuff into the local exchange my line dropped 5meg due to constant sync issues  one call to IDnet and back in 10 day training period and all was good and back to my 15 meg line. Looking forward to FTTC although it isn't coming here till 2014  <sigh>

ISP have less control over FTTC/P though, so you won't be able to pick up the phone and request a profile reset or interleaving to be off etc

[Gary]

ISP have less control over FTTC/P though, so you won't be able to pick up the phone and request a profile reset or interleaving to be off etc

True, I have almost two years almost to dwell on that so tbh I might even stay on adsl2+ unless the world is moving so fast I need FTTC speeds, right now it seems fine as is. I can watc HD streaming on my PS3 from youtube, iPad smart TV etc without that speed, although for Skype the benefits would be good, same with Facetime, assuming Apple exist at the end of 2014 

[Simon]

Stop getting Mitch excited! 

[Ray]

 

[Gary]

Stop getting Mitch excited! 

I think they probably will. Sorry Mitch.

[karvala]

ISP have less control over FTTC/P though, so you won't be able to pick up the phone and request a profile reset or interleaving to be off etc

Yeah unfortunately with FTTC/P ISPs seem to be reduced to the role of a flak shield for BT.  Gotta love it where the people with the ability to change things refuse to talk to the people affected, and leave the powerless ISPs to take the heat instead.  Only Ofcom could come up with a system like that.

[pctech]

I can technically get FTTP where I am but if ISPs have no tuning control over it then I'll stick with ADSL2+

Wholesale/Openreach needs to be a mutual owned by the ISPs and telcos (including BT Retail)

[Niall]

Yeah unfortunately with FTTC/P ISPs seem to be reduced to the role of a flak shield for BT.  Gotta love it where the people with the ability to change things refuse to talk to the people affected, and leave the powerless ISPs to take the heat instead.  Only Ofcom could come up with a system like that.

Well you can call the ISP to request a profile reset/interleaving to be turned odd, it's just that the ISP now do the phoning/submitting of the ticket after you call them. An nice unnecessary step to make things that bit more stressful for those of us that have constant problems.

I had to get support to request it for me. It seems to be worse when it comes to response times on FTTC too. On ADSL I'd see my 'ping' double when interleaving was on, now on FTTC it's tripled for some reason.

[psp83]

Well you can call the ISP to request a profile reset/interleaving to be turned odd, it's just that the ISP now do the phoning/submitting of the ticket after you call them. An nice unnecessary step to make things that bit more stressful for those of us that have constant problems.

I had to get support to request it for me. It seems to be worse when it comes to response times on FTTC too. On ADSL I'd see my 'ping' double when interleaving was on, now on FTTC it's tripled for some reason.

They can only request a profile reset if the profile drop is caused by a fault, but BT still can & will say "let the cab do the work, it'll increase in X days if the line is stable".

See this post from Miriam about profile resetting : http://www.idnetters.co.uk/forums/index.php/topic,30422.msg707834.html#msg707834

Interleaving can not be turned off on FTTC/P, it's dynamic and from what I believe, does not have an off setting.
If you have a bad line and have a Think Broadband Graph setup you can sometimes see interleaving increasing your latency and then dropping it, it can happen several times in a day as well.

[Technical Ben]

A BT engineer who has been tasked to investigate the problem with the primary link that failed this morning, managed to break the backup link!
He has now restored that service and is still working on the primary link problem.
Bloody BT!

I'm late to the party but... This sounds familiar! 
I've never had to work with such things, but when I have 2 plugs next to each other I tend to go "don't unplug the backup before plugging in the main" over in my head. Perhaps I could give some training to the BT engineer?

[Steve]

It's a bit like a dual light switch really you get a response either way. One good and one not so good but at least you've found the correct circuit, good job they're not doing anything life threatening otherwise you've got a 50:50 chance. BT engineer wishes to become a passenger jet pilot - application denied!

[cavillas]

I feel a bit left out, I didn't appear to have any drop out at all.  What have I done to upset BT and Idnet to be left out of the loop like that? 

[Niall]

They can only request a profile reset if the profile drop is caused by a fault, but BT still can & will say "let the cab do the work, it'll increase in X days if the line is stable".

See this post from Miriam about profile resetting : http://www.idnetters.co.uk/forums/index.php/topic,30422.msg707834.html#msg707834

Interleaving can not be turned off on FTTC/P, it's dynamic and from what I believe, does not have an off setting.
If you have a bad line and have a Think Broadband Graph setup you can sometimes see interleaving increasing your latency and then dropping it, it can happen several times in a day as well.

I had an email from support asking me whether I wanted them to confirm that interleaving was to be switched off, so they can and did request it for me. However the system itself does check and automatically apply it though if there are errors on the line. The exact term they used in their email is that they place an "opt out" option on the line. Although BT can choose to ignore this apparently.

Again this would indicate a problem with my line too! /sigh

[Gary]

I just noticed that peoples seed test signatures are not showing for me on the forum.but they are on other forums  I can see the speedtest.net logo but no info. And they are back now...

[Steve]

I saw the data was missing earlier I also see it occasionally on TBBQMs not sure whether it's our server/ software or a delay in retrieval at the other end. Zap?

[Niall]

My speed is being whittled down to a nub, slowly. Again.

Sod it, I'm off to the pub, beer beckons!

[Gary]

I saw the data was missing earlier I also see it occasionally on TBBQMs not sure whether it's our server/ software or a delay in retrieval at the other end. Zap?

May be a delay, Steve I saw the same issue on one forum after all but all appears ok now. At least its not just me 

[psp83]

I had an email from support asking me whether I wanted them to confirm that interleaving was to be switched off, so they can and did request it for me. However the system itself does check and automatically apply it though if there are errors on the line. The exact term they used in their email is that they place an "opt out" option on the line. Although BT can choose to ignore this apparently.

Again this would indicate a problem with my line too! /sigh

Was this for your ADSL 1 / 2 line ? As I'm 99% sure you still can't turn interleaving off on FTTC/P

It even states on BT's own site.

Interleaving can't be switched off for BT Infinity (fibre-based broadband) lines. But you can ask for it to be switched off on ADSL broadband lines - although we don't recommend it.

http://bt.custhelp.com/app/answers/detail/a_id/8547/~/what-is-interleaving%3F-what-are-its-pros-and-cons%3F-can-i-ask-for-it-to-be

If it was for your FTTC connection then support might of asked for interleaving to be reset, but after a few hours the DLM would start re applying it to your line until it reaches a level that's good for your line.