Weird line issues.

[Simon]

[Gary]

LIft and shift did not work, same pattern and now my line seems actually slightly worse. So fed up with this, at this rate going to Xilo is my only option but if a rfi issue then thats not going to help either. 

[Simon]

Have the roadworks gone now?

[Gary]

Have the roadworks gone now?

They have simon, 4 routers three adsl faceplates, test socket and still the same issue, I had to re boot tonight and loose even more  speed juts to be able to browse. I literally went from a 12.65 profile synced at 14335Kbps to 856Kbps my upload was faster than my download just after 5pm. I could hardly browse let alone download anything  what's happened to my line. it all stated 11 march.

[Simon]

Probably a silly question, but I presume you've eliminated any local software from being the cause. 

[Gary]

Probably a silly question, but I presume you've eliminated any local software from being the cause. 

Same thing happens with just the router running on its own and I log in with my phone at the right time to check. It will also do it just after 7am as well till 8am, I lose 6db in five minutes its crazy yet runs fine all day long, last night my snr came back just after midnight. I now have to sync deliberately low to maintain a connection. 

[Simon]

[Gary]

Oddly bank holiday Friday and no morning line drop...also a neighbour has gone away. I think this still may be a rein issue, now if my line (syncing at 15170Kbps) stays up tonight then it could be them as this issue has happened over weekends when business is shut, but with them gone its could pint to them and they are on the same horrible piece of Aluminium I am. I may just be grabbing at straws now  Anyway BT engineer coming out again tomorrow.

Edit: Forget that as the line snr dropped to 1.3db at 11:30am I just give up 

[Gary]

Saturday came and went and still not fixed, the engineer noticed on the log that when my line drops snr its actually dropping out every 250ms. Now they want a 2nd lift and shift to make sure I'm on a new card, also maybe taking me off the line I'm on which is underground and onto a overhead poll across the road. I did get a RF3 filter fitted which has increased my upload connection speed, but it did not stop the drops in snr on download.

[Glenn]

They do seem to be taking the issue seriously they can resolve it once an for all with the next 'Fix'.

[Gary]

They do seem to be taking the issue seriously they can resolve it once an for all with the next 'Fix'.

Its destroying my internet useage, and trying to resync on a low snr to keep things stable is a nightmare, Glenn. As BT/IDNet will do a line test and its all messed up again. BT are being very good about this but tbh its very frustrating and I just want it fixed, whatever 'it' is  My BT mate is going to monitor the logs from his end when it goes weird and hopefully that will show what's happening better.

[Gary]

Well the current thinking is that as I loose thoughput but my line speed stays the same so maybe a exchange fault as Rein would effect my linespeed... Although BTw may not see it as that and I'm going in circles with a profile that's decreasing slowly due to a 5-6db drop and recovery process that the DLM is not dealing with at all.

[Simon]

Sometimes I feel blessed just to have a ~4Mb steady ADSL connection. 

[andrue]

Well the current thinking is that as I loose thoughput but my line speed stays the same so maybe a exchange fault as Rein would effect my linespeed

I'm pretty sure that's possible with FTTC at least because that's what I get (due this Saturday at 4pm in fact) but at least mine only occurs every 60 days and lasts less than a week. In my case latency suddenly goes all squiffy and throughput becomes highly variable, dropping by 50% at times.

[Gary]

I'm pretty sure that's possible with FTTC at least because that's what I get (due this Saturday at 4pm in fact) but at least mine only occurs every 60 days and lasts less than a week. In my case latency suddenly goes all squiffy and throughput becomes highly variable, dropping by 50% at times.

I wish mine did Andrue my throughput drops by almost 90%  or more at times, my upload can be faster than my download.  BT how now out of the blue suggested its REIN, and want me to look around the flats I live in (I live in a Bungalow) for sources of REIN  I can't even get outside in my wheelchair at the moment, but BTw are very process driven. according to my SNR I had 12 hours of REIN yesterday, and oddly this morning when I should have it I don't and my snr has risen to 11.1db If I resync at this snr I'll have a sync of 14335 then when the supposed REIN comes back the snr goes down to 1db or less and I get a thoughput of about 1mbps or less even though my sync speed stays the same.

Btw also are now threatening the old 'it will cost you money' for a engineer if its REIN in your property which tbh I know it isnt as I turned every thing off and still had issues.  , even though not one Engineer thinks its REIN anyway of course. It really feels like BTw just want me to go away and shut up. 

[andrue]

It can be maddening dealing with some faults especially when people ask you to do the same thing again. Nick from IDNet suggested I try a direct connection to eliminate my router as the fault - something I've done on previous occasions to no avail. But I got home and there was nothing else to try so I thought I'd give it a go - at least then I could tick a box that I'd jumped through that hoop.

As it happens it did result in a fix but not in a sensible way. My laptop seemed unable to connect even using the connectoid from last time. It just caused the HDD light to come on after a few seconds then my laptop slowed and eventually I had to power cycle it to recover. Not what you want to see when attaching your computer directly to the outside world ( ) but it didn't claim to have connected anyway so just bloody irritating. Anyway I gave up after two attempts and let the router connect and all was fine. Well - I had a sore throat from shouting obscenities at my laptop but at least my connection was back 

What bugs me the most though with these faults is that they just need proper diagnostic processes. I'm an engineer (well - software engineer) and I don't think BT has an adequate process. It drags on too long and gets pased from pillar to post and all too often notes get lost. Along with any incentive to act.

[Simon]

It drags on too long and gets pased from pillar to post and all too often notes get lost. Along with any incentive to act.

Sounds just like the NHS. 

[Gary]

What bugs me the most though with these faults is that they just need proper diagnostic processes. I'm an engineer (well - software engineer) and I don't think BT has an adequate process. It drags on too long and gets passed from pillar to post and all too often notes get lost. Along with any incentive to act.

BT sfi engineers find they hit walls with BT management, it helps if you ISP pushes and I have to say IDNet have pushed very hard so far but they have hit a wall too, and find it odd the BTw now say its REIN after all these visits and tests. The sfi guys like my friend would know that the issue may need a E side swap, but if the line registers ok at time of test, even though the work my help, if the engineer spends two hours doing this their management ask why, with no fault test they get trouble they don't need.

The Radio test I will do, but I think if its rein then BTw may not be able to fix it anyway, then my outlook is grim till FTTC. BT need to look at all the information presented including that from the ISP and not rely on the actual test as faults may manifest at different times of day. I wonder how many extra boxes I need to tick to go in circles again. One one hand I am glad IDNet are understanding and don't script read, Simon (not IDNET Simon or forum Simon) who has been helping me is great, Top guy. But if I paid sky's prices it would not sting so much but I would also not get the help IDNet provide. Catch 22 but of the fault cant be cured is there a point paying the extra for a top notch provider on a second rate line.

[Gary]

Sorry about the typos in the above post, it was late and I'm a a lot of painkillers right now.

[Simon]

I'm glad ONE of the Simons around here is being of some use! 

[Gary]

I'm glad ONE of the Simons around here is being of some use! 

I'm sure you are very useful Simon, fancy a walk with a detuned radio?

[Simon]

[Gary]

Well uisng a Detined radio at 2:22am last night (I was still up) the noise was coing in the loudest at the mains wires coming up from the floor to my meter  The buzz was very loud and Justina went outside and when you amed the radio at our Bungalow it hummed massively. This morning the Mains line is quiet  and no REIN so technically its not my problem I imagine but down possibly to the electricity supply company, what to do now. Is it someone using power plugs for internet, is that possible 

[lozcart]

Have you got an Economy 7 electric supply Gary? If so I was wondering if this is causing the problem at night, but has switched off during the day.

[Gary]

Have you got an Economy 7 electric supply Gary? If so I was wondering if this is causing the problem at night, but has switched off during the day.

Nope Just Gas for heating which is off now anyway. Its so odd the noise was really loud at that cupboard and inside, but turning everything off made no change, I couldn't turn the whole board off at it was the middle of the night, but nothing was running, and if I turn everything on in the day it wont do it, only at these odd times both night and day and then I have no idea why unless the interference is coming from further down the line