Slow last couple of days

[gazzthompson]

http://www.thinkbroadband.com/ping/share-thumb/51c97e5a30ce91c5f8df49cc4b594ee8-19-03-2013.png

Last week or so, around peak time watching youtube video's is VERY frustrating. This is a fairly new problem as I haven't had this problem much before. What's new thats causing this? anything I can do?

[Steve]

The TBBQM just looks like a busy line, the other option is local congestion . Ask support, but if you can do some BT speedtests at different times across the day as supporting evidence.

[gazzthompson]

Ill do some speed test at various times for more evidence.

So far:

http://www.speedtest.net/result/2585499054.png

Not good. My view is if its going to be rubbish, rather not be paying £35 for it.

Edit: much better:

http://www.speedtest.net/result/2585530287.png

Though still short of the 5mb's~ line normally handles.

[Steve]

BT one's preferably. http://speedtester.bt.com/