Thinking about joining iDNet, Questions about service.

[Dealz]

Hi,

Been a while since i last posted :forgive me:, a few of you might remember me asking about the DG834N a while back.

I'm currently looking for a new ISP and I've had a look at the website and i noticed the "Reasons To Choose iDNet" and it's made me wonder a few things.

Maximum Throughput Guarantee
We guarantee no contention on our network, no throttling, no traffic shaping & no port blocking. No contention on our network is achieved by not oversubscribing our broadband services and ensuring that bandwidth investment exceeds customer demand. This means that we can guarantee the maximum throughput that your line can support at all times.
   
Low Latency Guarantee
Our network is one of the fastest, best connected networks in the UK, with points of presence in London, Amsterdam and Paris. At these exchanges we have peering agreements with over 480 networks which enable us to pass traffic at up to Gigabit speeds, delivering the highest performance and lowest latency that is technically possible.
   
Q: How true are these? Hows does iDNet guarantee these?... I guess i'm looking for a more technical explanation.

Traffic Priority (optional)
Business Premium traffic is given priority at the exchange over standard ADSL traffic which means lower contention and higher throughput speeds especially during peak times.

Q: Is this worth the additional £10/Month? How effective is this feature?

I thought this would be the best place to ask these questions, my mistake if this is the wrong place to ask.

I'm just looking for more user feedback/experiences & technical explanation.

Thanks advance.

[Simon]

It's not the wrong place to ask, as such, but I think you may need to ask IDNet direct about the technical side of how their networks operate. 

[Steve]

It's a guarantee that IDNet won't slow your connection down once you've left BT's back haul, the traffic priority is probably only worth it on a 'busy' local exchange IMO.

[Gary]

It's a guarantee that IDNet won't slow your connection down once you've left BT's back haul, the traffic priority is probably only worth it on a 'busy' local exchange IMO.

I would agree, although I'm on a very small exchange and it does help during peak times as the capacity is not huge so things do slow down a bit, its something you can try out, if it does not help you can remove it.

[Dealz]

Thank you for your replies.

It's not the wrong place to ask, as such, but I think you may need to ask IDNet direct about the technical side of how their networks operate. 

I have emailed iDNet to ask for a more technical explanation of how they guarantee max throughput and low latency.

It's a guarantee that IDNet won't slow your connection down once you've left BT's back haul, the traffic priority is probably only worth it on a 'busy' local exchange IMO.

I didn't think of that but it makes sense that it should probably be worth it if the local exchange is busy.

I would agree, although I'm on a very small exchange and it does help during peak times as the capacity is not huge so things do slow down a bit, its something you can try out, if it does not help you can remove it.

True, I could always try it out to see what difference it makes to me and if not a enough it can be removed.

[Dealz]

Anyone willing to share their honest experience of IDNet?

[Gary]

Anyone willing to share their honest experience of IDNet?

They are good, I normally have no issues and never talk to support much, the service is fast, its stable, and you pay for what you get. This last two weeks I have a possible rein issue, I have had great help from support, they got a lift and shift done after one engineer visit who thought that may help but IDNet pushed that though themselves when he did not give a complete report which is great service, sadly it did not fix my issue. They have kept in contact and have been more than helpful. They are still pursuing this and I have another visit coming Saturday.

I moved years back to get cheaper internet at O2 and it was a mistake, I came back. AAISP are a good ISP but IDNets tariffs for me are more suitable, when my line works as it should latency is always good for gaming at my end. I have my domain hosted by them also. Tbh you could do alot worse than come here, and its a one month rolling contract, if it does not suit you then you can move on.

Everyone has a different opinion of what they get, I was pleasantly surprised at support, yes a couple of times out of hours did not call back but I received a call from the day shift instead, not an issue really. For my needs they are a good ISP and at this time I see no reason to move on unless going to LLU would cure my issues and that's out of IDNets hands as the fault is not theirs. Email service works well, I believe they now do status updates or will be soon via twitter as mentioned on their facebook page for those that use social media. They get my vote, I hope that helps.

[lozcart]

Anyone willing to share their honest experience of IDNet?

I've been a customer since 2006, never looked at moving to another provider 

[zappaDPJ]

Anyone willing to share their honest experience of IDNet?

This is the ping I get on FTTC, it never changes:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\zappaDPJ>ping idnet.net

Pinging idnet.net [212.69.36.207] with 32 bytes of data:
Reply from 212.69.36.207: bytes=32 time=7ms TTL=59
Reply from 212.69.36.207: bytes=32 time=7ms TTL=59
Reply from 212.69.36.207: bytes=32 time=7ms TTL=59
Reply from 212.69.36.207: bytes=32 time=7ms TTL=59

Ping statistics for 212.69.36.207:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 7ms, Average = 7ms

C:\Users\zappaDPJ>


99.9% of the time my upstream/downstream is what you can see from the attachment.

There are occasional blips but in general I doubt you'll find many ISPs with IDNet's record of consistency.

[Dealz]

Thank you Gary, lozcart and zappaDPJ for your feedback. 

[esh]

Probably the most honest I can give is just by dumping this plot here, it's a couple years old now, I need to update it at some point! I am also using the priority exchange package.



As you can see they had a couple rough periods in 2009 which they solved by yelling at BT and generally improving their bandwidth. There hasn't been any more since. If you're curious, point (a) on the graph was changing my router, which shows you how significant router can be on ping stability! Point (b) was a router reboot which actually moved me onto a worse path, which shows again the randomness/luck of BT/ADSL. Point (c) was another reboot to change path and point (d) was separating the ADSL modem and router on the local network.

In 2012 I moved onto IDNet LLU with telefonica, mostly because it offered ADSL2 capability whereas BT didn't in my area. It has been very good. Haven't had a single second of downtime now in over 230 days according to the router. I have found tech support to be responsive and useful. They've also been very open about what problems they've had, why, and what's happening about it, which is what I find most important actually. Everyone has issues, it's just if you have no idea what's going on that customers get really annoyed. Or I do anyway. My average ping is 20ms now. At worst in the evenings it is no more than 35ms. I routinely get 1.4MB/s.

If you have any other questions, post away.

[zappaDPJ]

Thank you Gary, lozcart and zappaDPJ for your feedback. 

Thanks, you're very welcome. As said above, if we can help further, don't be afraid to ask

[Simon]

To be fair, it's unlikely that many negative responses will be posted in this thread, as anybody who was unhappy with IDNet, and has subsequently left, probably won't be reading the forum any more.  But, in my opinion, the comments you have received have been accurate and fair.  Personally, I've been with IDNet for around five years, and have never felt the need to look elsewhere.

[Dealz]

Probably the most honest I can give is just by dumping this plot here, it's a couple years old now, I need to update it at some point! I am also using the priority exchange package.

As you can see they had a couple rough periods in 2009 which they solved by yelling at BT and generally improving their bandwidth. There hasn't been any more since. If you're curious, point (a) on the graph was changing my router, which shows you how significant router can be on ping stability! Point (b) was a router reboot which actually moved me onto a worse path, which shows again the randomness/luck of BT/ADSL. Point (c) was another reboot to change path and point (d) was separating the ADSL modem and router on the local network.

In 2012 I moved onto IDNet LLU with telefonica, mostly because it offered ADSL2 capability whereas BT didn't in my area. It has been very good. Haven't had a single second of downtime now in over 230 days according to the router. I have found tech support to be responsive and useful. They've also been very open about what problems they've had, why, and what's happening about it, which is what I find most important actually. Everyone has issues, it's just if you have no idea what's going on that customers get really annoyed. Or I do anyway. My average ping is 20ms now. At worst in the evenings it is no more than 35ms. I routinely get 1.4MB/s.

If you have any other questions, post away.

Thank you esh for posting your graph and for explaining the lettered points , although it's old the graph is interesting to look at. Would be good to see an updated graph.

Q: At point (d) when you say "separating the ADSL modem and router on the local network" just to clarify do you mean a separate modem and router (2 devices) , rather than a modem built into a router (1 device)?

Thanks, you're very welcome. As said above, if we can help further, don't be afraid to ask

Thanks, I'm so far liking this community, very welcoming and helpful 

To be fair, it's unlikely that many negative responses will be posted in this thread, as anybody who was unhappy with IDNet, and has subsequently left, probably won't be reading the forum any more.  But, in my opinion, the comments you have received have been accurate and fair.  Personally, I've been with IDNet for around five years, and have never felt the need to look elsewhere.

I understand, to be honest i'm not really looking for negative feedback as i won't really find that here. I'm looking for feedback from users about their experience with IDNet and also if they have had any issues in that time how effectively the billing/tech support team dealt with it, things like that... also a friendly and helpful community can actually go a long way to improve user experience. 

[jameshurrell]

I've been with IDNet for several years now. I work from home (permenantly) on an ADSL2+ connection and rely on that connection working 24/7 (I have no backup facility). I also wanted something that guaranteed no traffic management or throttling and IDNet meets this requirement. I haven't had to contact support about an issue in years now.

[Dealz]

I've been with IDNet for several years now. I work from home (permenantly) on an ADSL2+ connection and rely on that connection working 24/7 (I have no backup facility). I also wanted something that guaranteed no traffic management or throttling and IDNet meets this requirement. I haven't had to contact support about an issue in years now.

Thanks for your feedback, I'm also going to be working from home soon so need a reliable connection.

Q: You say you don't have backup facilities but do you have the Enhanced Care and/or SLA?
Q: Which Router are you using?

[endpoint101]

I almost started a new thread titled "Thinking about leaving IDNet", but decided to jump in here instead I'm up for my annual renewal of £288 for the 50Gb+150Gb ADSL2+ package (one that isn't listed on their site any more).

I've been really happy with the service from IDNet over the past 3 years, however now that BT is truly unlimited and they offer max download speeds of 16Mb for £16 a month (with an introductory offer of 6m for free). Now I'd be set to save nearly £100 a year (not including the 6m being free).

I'm severely tempted to jump ship for that difference in price. Dealz; have you discounted BT in your decision for ISP? If so, why?

[Steve]

Someone I think it was the ISP owner said with broadband that you can perm only two of the following three options : Fast,reliable,cheap.

[Gary]

Having watched a friend tear there hair out almost trying to deal witn the outsourced call centre this week because India says all is well and the line is connected but there is no socket in the house at all...yeah BT are scary when it goes wrong.

[sobranie]

Passing thought  .........  If any of these cheapo ISP's were anywhere near as good as IDNet, Zen etc then we'd all probably be off like a shot!
You get what you pay for after all.

[Niall]

There really are only three ISPs to go with, IDnet, Zen and AAISP. Then if you don't care about support you can consider Sky and BT. Then if you don't care at all about what you get or support, there's Talk Talk, etc.

The Sky package is good for those that want a lot of entertainment adding to a package they already have. For example, my mate is a lecturer in media, so it's ideal for him as he's now got everything he needs in one package.

BT is similar with their own TV packages but there are hidden charges that brings it up to a price where you're not really gaining much in savings and the support is dire.

My only annoyance with IDnet is that BT seem to ignore them. 6 weeks later and I'm still waiting to hear back from support as they're waiting to hear from BT.

[D-Dan]

I only just spotted this thread, so pardon my late answer. I'm a former IDnet customer (I left because I experimented with emigrating, not because of IDnet - long story), and I can honestly say that in my time with them, the service was second to none. Although support is a 9-5 Monday to Friday thing (is that still the case?), OOH support was still answered, and the fact that you get to know the small team by name is a bonus. I would highly recommend them to anyone, and there's a fair chance that I'll return to them once my current contract is up (providing they can provide the speeds I'm getting used to).

Bottom line for me, yes, worth every penny.

[Simon]

Although support is a 9-5 Monday to Friday thing (is that still the case?), OOH support was still answered...

IDNet's office hours are 8am – 6.30pm Monday to Thursday, and 8am – 6pm Friday.  There is an out of hours service that can offer limited support outside of these hours.

[D-Dan]

IDNet's office hours are 8am – 6.30pm Monday to Thursday, and 8am – 6pm Friday.  There is an out of hours service that can offer limited support outside of these hours.

Thanks for clarifying, Simon, though now I feel sorry for the guys at IDNet. When I'm off to the pub for my Friday pint, before my second Friday Pint, and then, ermm, Friday night out, those poor guys are still fixing the moaning bu&&ers problems

[Dealz]

I almost started a new thread titled "Thinking about leaving IDNet", but decided to jump in here instead I'm up for my annual renewal of £288 for the 50Gb+150Gb ADSL2+ package (one that isn't listed on their site any more).

I've been really happy with the service from IDNet over the past 3 years, however now that BT is truly unlimited and they offer max download speeds of 16Mb for £16 a month (with an introductory offer of 6m for free). Now I'd be set to save nearly £100 a year (not including the 6m being free).

I'm severely tempted to jump ship for that difference in price. Dealz; have you discounted BT in your decision for ISP? If so, why?

I haven't considered BT mainly because i'll be working from home at some point in the near future and based on my research BT is not an ISP to be with for reliability but mainly support, I have seen some not so good feedback about BT and even BT business. Plus i have read negative feedback (although not all bad) regarding BT's IP Profiling/bras & DLM lowering sync/throughput speeds. Also maybe this doesn't apply to BT's truly unlimited service (not really looked into it) but i don't want to have my connection traffic shaped, throttled, ports blocked etc... my current ISP doesn't so i don't want to switch to an ISP that does.

Something i don't want to go through is technical support who are "reading from a script' cause they don't have genuine technical knowledge which i can imagine will be very frustrating when trying to get an issue looked into/fixed. 

I agree with sobranie, when it comes to broadband you get what you pay for. So i'm prepared to pay a bit more vs BT, Plusnet etc for a better overall service.

IDNet's office hours are 8am – 6.30pm Monday to Thursday, and 8am – 6pm Friday.  There is an out of hours service that can offer limited support outside of these hours.

Simon, With "Enhanced Care for Business-Critical Support" it mentions this...  "If your broadband line is critical to your work or livelihood, you may wish to take out an enhanced care package. Broadband Enhanced Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays, with BT promising to clear any reported fault within 20 hours - including out of hours engineer visits."

In bold does this mean there is a 24/7 contact number for support?

[Simon]

I have to admit, I don't know, but the 0800 331 7000 number is answered by the OOH team outside office hours, so I guess they push you through to BTs enhanced support service, if you have the Enhanced package. I don't have Enhanced Support myself, so I've never used the service.

[Simon]

Just to confirm, the above is correct.  If you're on the enhanced care package, the OOH team will raise the fault with BT, just as the IDNet support team would during office hours.

[Dealz]

Just to confirm, the above is correct.  If you're on the enhanced care package, the OOH team will raise the fault with BT, just as the IDNet support team would during office hours.

Thank you for confirming, that's good news.

Q: How much support can the OOH team give vs the DOH team when investigating issues?

[Simon]

Depends what the problem is.  I don't think they can access IDNet customer accounts, for example, so they can only try to offer support for technical issues, and I think that would be fairly basic.

Feel free to ask as many questions as you like, but perhaps the best thing would be to try them?  As long as you're not diving into FTTC territory, it's only a one month contract. 

[Dealz]

Okay then sounds like its pretty limited support when out of hours but i guess when out of office hours at least there is someone there to speak to vs no-one at all. Yeah i think i'll shoot the question over to IDNet to see what they say, I can't get FTTC yet been waiting for ages! and i think i'll have to continue waiting a long time On the bright-side i have decided to try IDNet out (over Zen & AAisp), Just waiting for migration. I have high hopes based on all the feedback i have read, IDNet "reasons' to choose them etc that all will be good

[Dealz]

My service to IDNet was connected yesterday thankfully much ahead of schedule (Long story which was looking like a long wait, but turned out very good)

So far overall i think i'm pleased, I get much less packet loss (barely any) vs my previous ISP which was very small (1%-5%) but quiet constant according to BQM (although when pinging the BBC and using pingtest.net i never got packet loss).

My ping has gone up from around 7ms-9ms with previous ISP to around 10ms-13ms with IDNet. I guess for competitive gaming that slight increase in ping shouldn't make to much of a difference when taken into account the reduced packet loss (If BQM can be trusted).

As for download speed it looks to be about the same as my previous ISP and upload is a tiny bit faster.

To be honest i was hoping for a ping the same as my previous ISP or better and a bit more on the download speed, but maybe my expectations were to high?

Is there anyway to lower my ping?

FYI: I'm now using a Huawei HG612 Modem (BCM 6368)

[Steve]

Regarding ping and FTTC -  As far as I'm aware there's nothing you can do except keep the line stable, I think the contancy of ping is probably more important for gaming than the actual figure.

[Dealz]

I'm not on FTTC 

I can't get it yet, I won't be able to get it for a while.

I think i agree and i will try it out and see how it goes after all i'm only on a 1 month contract with ADSL2+ but i'm sure the slight rise in ping will be fine.

[Steve]

Well it is a vdsl2 modem and I'll bet 99% of it's use is on FTTC,I have read the hacked version works ok on adsl2+ lines.  What happened to the DLINK?

[Gary]

I'll bet 99% of us is on FTTC

I think you would be surprised hoe many people cant get FTTC still, Steve. Also many wont go for the expense of having it if they don't need it. unless you are a avid gamer or download tonnes of music and film its not really that important to have those speeds as I see it.

[Steve]

Sorry Gary I missed an 'e' I'll edit, it was regarding the use of the Huaweii HG612 there can't be many using it on adsl2+ compared to FTTC although it does seem to do ok.

@Dealz my hacked HG612 has a higher latency on FTTC than my unhacked one only a couple, plus when a changed to the ASUS from a 7800N the latency dropped by a couple.

[Dealz]

@Steve

Yes so far the HG612 has been running okay, I stopped using the TD-8817 because when i used it before (previous isp) my sync speed was slower than the 834N and also my SNR was around 0.1 down... maybe the Trendchip was a bad choice for my line but i was sure it would be fine.

I'm now thinking maybe all that might be different now i'm with IDNet? Maybe i should try the 8817 again?

also yeah i've noticed that ping changes depending on the modem/router being used.

[Steve]

It also depends where you run the pings from at least if you can run them from the router it takes the LAN out of the equation.

[Dealz]

It also depends where you run the pings from at least if you can run them from the router it takes the LAN out of the equation.

How do you mean run it from the router?

Update: Just setup the 8817 and my speed is around 16Mbps (No thanks) vs HG612 which is around 19Mbps

Also my SNR was again around 0.1 not sure if this is bad reading or if it's just my line or maybe the DSLAM or a combo of 1 or more

i'll try the 834N...

[Steve]

I can ping from the Asus RT N66U instead of from an attached device.

[Gary]

I see what you mean Steve  A SNR of 0.1 on my line means virtually no data flow, so I would think on Dealz that may be a dodgy reading. That's just from my experience.

[Dealz]

@Steve

Oh i see, i think to do that i'd have to have the HG612 bridged to the RT-N66U so that the RT-N66U WAN IP is the IP from IDNet? is that right?

At the moment the RT-N66U has an IP of 192.168.0.2 from the DCHP range of the HG612 which 192.168.0.1, The HG612 gets the IP from IDNet.

@Gary

Yeah maybe it is a bad reading, as my connection is fine no disconnections etc. I had an 8817 before the current one i have now and that also showed the same SNR of 0.1.

Update: I tried the 834N and i was getting around 18.3Mbps, Looks like the HG612 gives me the best speeds.

[Steve]

Yes the RT N66U would provide the PPPOE connection through the HG612 as it does with FTTC whether it works the same with adsl2+ I don't know.

[Dealz]

Yes it works the same way (I've set it up this way earlier), but in my current setup the HG612 handles both the PPPoA and PPPoE. I then connect the HG612 to the RT-N66U (LAN1 > WAN) and then the RT-N66U gets the WAN IP 192.168.0.2, from the HG612 DHCP IP range. The RT-N66U has it's own DHCP IP range (192.168.1.1) for all my devices to obtain IP addresses.

[Dealz]

I've been quite pleased with the broadband over the last few days but all of a sudden i get this...

http://www.thinkbroadband.com/ping/share/0f787d162a717e9506832ca068c5af0d-07-05-2013.html



What does this mean? Should i be worried?

I was actually quite horrified to see it

[Steve]

I've seen one other looking like that on adsl with similar amounts of packet loss at the same time, something was amiss with the network somewhere hopefully it's corrected itself. Thre was packet loss on all BE LLU lines yesterday afternoon

[Dealz]

It hasn't got any better today...

http://www.thinkbroadband.com/ping/share/f39d759d6ce1b95b5a076f9bcd94c315-08-05-2013.html

Plus now my connection is dropping and re-syncing several times already (i don't think it did this yesterday)...

Since Link time = 6 min 5 sec
FEC:      0      0
CRC:      1589      1
ES:      173      1
SES:      27      0
UAS:      0      0
LOS:      1      0
LOF:      1      0   

Lasted 6 minutes then the connection dropped/re-synced.

This is for the last 1 day 15 hours (before this my connection was up for 6 days with no dropped connection/re-sync)

Total time = 1 days 15 hours 29 min 26 sec
FEC:      0      0
CRC:      17979      0
ES:      2972      163
SES:      251      0
UAS:      631      631
LOS:      8      0
LOF:      61      0   

I've done a line test and there is no noise.

Here is another one, lasted 5 minutes 30 secs then connection dropped/re-synced

Since Link time = 5 min 35 sec
FEC:      0      0
CRC:      909      0
ES:      194      0
SES:      12      0
UAS:      0      0
LOS:      0      0
LOF:      0      0   

It seems to drop/re-sync the connection every 5/6 min's

[Steve]

Obviously there's a problem somewhere, I would contact support.

[Dealz]

Update:

The issue is fixed, pretty weird issue but i'm happy it's been resolved and i'm pleased with the support i received from the support team.

I'll monitor my connection over the weekend but initial signs are showing that my connection may be even better than my first 6days before the fault.   

[Steve]

Any clues as to what was wrong?

[Dealz]

I was told it was something to do with a fuse (was replaced) on the equipment at the exchange.

WOW, to my absolute shock the fault is back , high CRC errors, disconnection every 5 or so minutes etc... unbelievable.

If the fault reason i was told is to be believed, how is it back?

[Steve]

Who knows with BT what's classed as a repair, plan A hasn't worked, plan B maybe a stronger elastic band.

[Dealz]

I actually thought it was fixed, I guess it's not IDNet's fault but it's not off to a great start.

I was with my previous ISP for over 2 years an a half (also LLU) and only had one fault which was fixed 1st time.

[Simon]

I guess, if you take the explanation literally, and it was a fuse, then another fuse could just as easily blow, if there's an underlying fault that hasn't been recognised.  But I could be talking complete billox.

[Dealz]

What you said makes sense, there could be a problem that is causing the fuse to blow if taking the explanation literally.

I just hope once it fixed again, I can get some longevity/stability to my service with IDNet.

[Dealz]

Out of office hours support wasn't much help at all, being told that the supplier can't find my details/don't own the line so nothing they can do ... really?

Have to try an tweak the SNR at my end to try and stabilize the connection.

[Dealz]

Not sure what is going on but my connection appears to be fine again now 

I'll see how it looks when i wake up.

[Gary]

Out of office hours support wasn't much help at all, being told that the supplier can't find my details/don't own the line so nothing they can do ... really?

Have to try an tweak the SNR at my end to try and stabilize the connection.

Not quite sure what you mean about 'supplier" I'm still on my first cup of coffee. I would call Monday during office hours when main support is back, out of hours can be a bit...hit and miss I have found.

[Dealz]

Not quite sure what you mean about 'supplier" I'm still on my first cup of coffee. I would call Monday during office hours when main support is back, out of hours can be a bit...hit and miss I have found.

I wasn't sure either when I was told that, thought it was a bit odd but yes I will wait to Monday. My connection seems to be 'okay' still but there is obviously still something wrong as it was meant to be fixed but less than 24 hours later the problem came back, then around 6 hours on and the problem is gone again but still a bit of packet loss showing.

[SimonM_IDNet]

Hi Dealz,

I think by looking at the issue you are reporting on here and one of the faults I have logged I know what the issue was and an engineer was dispatched once again to the exchange to look into another possible fault there. I do believe I spoke to you earlier on the phone. If that is right I will of course keep you updated once I have their report back on the last round of engineering work. If this is not your fault then please PM me any details like phone number etc and I will take a look at it for you. I am 90% sure I have got it right though!

Also Gary I do believe I am due to call you regarding the fault we have open assuming I have the right Gary of course.

Kind regards
Simon Mulliss
IDNet support

[Simon]

Hi Simon,

I believe, now that you're in the IDNet membergroup, you should be able to see members' IP addresses in their posts, next to the 'Report To Moderator' link.  This should help to identify customers who you have previously communicated with.  If you can't see the IPs, do let me know. 

[SimonM_IDNet]

Hi Simon,

Thanks I didn't spot that before but thats handy to know in the future. That should make it easier to help with any faults reported here. Luckily I was indeed talking to the right people, so at least those updates are correct.

Kind regards
Simon Mulliss
IDNet support

[Simon]

Great. 

[Dealz]

Hi Dealz,

I think by looking at the issue you are reporting on here and one of the faults I have logged I know what the issue was and an engineer was dispatched once again to the exchange to look into another possible fault there. I do believe I spoke to you earlier on the phone. If that is right I will of course keep you updated once I have their report back on the last round of engineering work. If this is not your fault then please PM me any details like phone number etc and I will take a look at it for you. I am 90% sure I have got it right though!

Also Gary I do believe I am due to call you regarding the fault we have open assuming I have the right Gary of course.

Kind regards
Simon Mulliss
IDNet support

Good to know you might know what the issue is and yes we did speak on the phone, I just called up not to long ago to see if there was any update to the second engineer going to the exchange and Nick told me that a fault couldn't be found and suggested that my line isn't stable with interleaving off and needs to be on ... but i tried to explain that with my previous ISP which i was with for around 2/3 years (also Be LLU) i had 3db/Interleaving off pretty much the whole time i was with them and never had a problem and for the first 6 days i was with IDNet i had the same profile with no problems, after the 1st engineer went to the exchange and said a fault was resolved i was back on that profile and it was great (while it lasted) and started off even better than before (less error build up in the first few hours uptime) but didn't last as the fault came back.

Do you know anything different that maybe Nick wasn't aware of?

[SimonM_IDNet]

Hi Dealz,

Unfortunately its pretty much the same update. The only tidbit I have other than what Nick has said that the "fault" that was showing on the line tests was a false positive when the engineer went to the exchange to investigate. I will ask them if there is any reason why that using the same equipment and on the same line that this issue has suddenly cropped up as its still the same network just a different provider and see if theres any thing else we can check.

Soon as I hear back from them I will let you know.

Kind regards
Simon Mulliss
IDNet support

[Dealz]

I was hoping for better news, My line/connection has been totally okay and even great at one point so it's a very hard pill to swallow that all of a sudden my connection isn't stable without interleaving on also it's hard to accept being a competitive gamer that my ping as gone from constant 7-9ms (Previous ISP) to 20-22ms (Current ping). If i had a problem from day one then maybe it would be easier for me to accept, but the fact that it was okay for nearly a week and then okay (maybe even better) for several hours before the fault came back for a second time tells me my line can't have suddenly become unstable were nothing can be done.

Interleaving being on is just masking the fault that is affecting my connection because i'm still getting a huge amount of errors (FEC) that isn't normal for my line.

Hopefully they can example why "that using the same equipment and on the same line that this issue has suddenly cropped up as its still the same network just a different provider".

I look forward to your update...

[SimonM_IDNet]

Hi Dealz,

Hopefully when I get their report back there might be good news. Cannot promise anything though but I will try and see what we can find out.

Luckily 22ms while higher than your previous amount should not impact you (unless you have huge packet loss in game), but I do understand that interleaving while doing its job is merely masking this new issue. As soon as I have a report from them I will contact you and let you know.

Kind regards
Simon Mulliss
IDNet support

[Dealz]

Hi Simon M,

Any update?

I guess there is nothing that can be done to resolve all the errors etc. that have suddenly appeared on my connection?

[SimonM_IDNet]

Hi Dealz,

I do believe my colleague Nick replied to you via email yesterday? He did state on there the network teams reply and what they suggest as a means of going forward.

Kind regards
Simon Mulliss
IDNet support

[Dealz]

Hi Simon M,

I just called up and spoke to Nick.

Thanks

[Simon]

Are we all to remain in suspense? 

[Dealz]

Initial re-testing at my end is showing that maybe the BT 'iplate' faceplate (was giving me additional errors after the initial fault was fixed) and also maybe contributing to the initial fault before it was resolved at the exchange last week, because i'm now bypassing the faceplate by using the mastersocket w/ microfilter (Z-350UK) and my connection is great again. I even got the fastest speeds yet when i done a speedtest, this is my current stats...

      Per second   Per minute   Per hour     Per day

CRC   Up   0      0.03      1.80      43.3   
   Down   0      0.06      3.61      86.5   

FEC   Up   0      0      0      0   
   Down   0      0      0      0   

HEC   Up   0      0.03      1.80      43.3   
   Down   0      0      0      0   

ES   Up   0      0.03      1.80      43.3   
   Down   0      0.06      3.61      86.5   

Since Link time = 34 min 31 sec
FEC:      0      0
CRC:      2      1
ES:      2      1
SES:      0      0
UAS:      0      0
LOS:      0      0
LOF:      0      0       

It's very early days but so far it's looking good.

I still don't understand how my connection was good (for around 6 hours) after the fault was resolved before it came back unless the faceplate become faulty at some point after the fault was resolved?

[psp83]

I still don't understand how my connection was good (for around 6 hours) after the fault was resolved before it came back unless the faceplate become faulty at some point after the fault was resolved?

The duck tape BT used came unstuck 

[Dealz]

As advised by Simon M i have plugged the faceplate back in to double check it's also at fault but to my confusion my connection seems to be just like above here are the stat for similar period of time...

Per second   Per minute   Per hour     Per day

CRC   Up   0      0      0      0   
   Down   0      0.07      4.15      99.5   

FEC   Up   0      0      0      0   
   Down   0      0      0      0   

HEC   Up   0      0      0      0   
   Down   0      0      0      0   

ES   Up   0      0      0      0   
   Down   0      0.07      4.15      99.5

Since Link time = 44 min 13 sec
FEC:      0      0
CRC:      4      0
ES:      4      0
SES:      0      0
UAS:      0      0
LOS:      0      0
LOF:      0      0     

It looks like for some reason, my connection just randomly gives me huge amount of CRC errors w/ disconnections then after a while returns to normal...

Update:

Spoke to support to update them and i'm going leave both (with and without faceplate) for 24 hours each to see how it goes.

[Dealz]

Connection with the faceplate lasted just over 24 hours now the fault is back, high number of CRC errors and disconnections.

Took the faceplate off to use a microfilter in the master socket to see if it's the faceplate is at fault and i experience the exact same issue.

Starting to get very annoying!

[Dealz]

Looks like the fault is gone again.... 

got to be some kind of interference?

It can't be coincidence that this is around the time it started last Friday?