Still unable to connect to webmail address on PC...

Technical Ben · Apr 07, 2013, 12:45:23

I'm finding this odd. I cannot download emails through Mozilla or any browsers. I cannot even get https://webmail.idnet.com/ to load on my PC. Nothing seems to work. Any ideas, I've had this problem for over a year now.

PS, works on the mobile through wifi.

Ray · Apr 07, 2013, 13:01:11

No problem here loads fine, and I can log in with both IE10 and FF, what are you seeing when you go to the page? do you get the login page and are unable to login?

Steve · Apr 07, 2013, 13:02:06

Can you try connecting to https://212.69.40.217

Gary · Apr 07, 2013, 13:08:19

Just to add its working fine here as well. Have you flushed your DNS cache, also what DNS servers are you using?

Ray · Apr 07, 2013, 13:11:05

Quote from: Steve on Apr 07, 2013, 13:02:06
Can you try connecting to https://212.69.40.217

IE comes up with a Certificate error for me on this one, Steve, and FF says it's untrusted and is using an invalid security certificate.

Simon · Apr 07, 2013, 13:12:00

It did for me too, but I risked it, and it does go to IDNet webmail.

Steve · Apr 07, 2013, 13:12:41

I think that's the problem Ray, ignoring that or trusting connects you to the webmail site. I have 'Show IP' in FF to give me the IP address.

Simon · Apr 07, 2013, 13:16:39

So, perhaps Ben has rejected the certificate at some point, and needs to restore it?

Technical Ben · Apr 07, 2013, 14:27:07

Quote from: Steve on Apr 07, 2013, 13:02:06
Can you try connecting to https://212.69.40.217

Does not work even when trying to "force" it (IE, telling it to ignore warnings and certs).
Pinging it works...

My hosts file is empty (as far as I can see), so it's not an accidental "immunization" of the hosts for hijacks by Malewarebytes or anything I guess.

Glenn · Apr 07, 2013, 15:57:12

Remove/disable all addons then try it

Steve · Apr 07, 2013, 16:02:57

Suggest a machine 'protection' issue to me if you can connect via mobile on your wiFi.

Glenn · Apr 07, 2013, 16:22:23

http://www.brighthub.com/internet/security-privacy/articles/126222.aspx

Glenn · Apr 07, 2013, 16:23:12

Ben, what OS is the PC using?

Technical Ben · Apr 07, 2013, 17:42:08

Windows 7. Happens in brand new browsers (so not plugins). I have used Malwarebytes in the past, so not sure if that changed anything.

https://encrypted.google.com/ works as a page. So does that mean it's not all https sites?

Steve · Apr 07, 2013, 18:25:34

My assumption which may well be incorrect of course is that the certificate 'issue' has caused an problem in the past and the site is actively blocked by your machine,don't ask me how though.

Technical Ben · Apr 08, 2013, 15:22:26

Hmmm. It's figuring out how to unblock it.

Glenn · Apr 08, 2013, 17:15:04

A restore to a time when it worked, if they go back that far?

Technical Ben · Apr 09, 2013, 10:19:22

2 years!? No chance (for the hassle or the existence of said backup).

I'll have to look around for clues...