Anyone else down?

Simon · May 31, 2013, 19:22:36

My router is up, and says it's connected, but I've got a non-IDNet IP address, and can't connect to the Internet. Currently on phone with 3G. Anyone else got problems? I've rebooted the router, which hasn't helped.

Gregor · May 31, 2013, 19:26:42

Yep, me too. Same symptoms.

Ray · May 31, 2013, 19:30:35

Same here getting a username password error when trying to connect ppp.

Rachel · May 31, 2013, 19:33:35

same here. When I do connect, usually after an "Authentication fail", it's a 172.16.x.x address which clearly isn't right, and the router it says it has, is unpingable. Been this way for nearly an hour I think. Tried restarts, reconnects the lot. Am also on via 3G right now.

Also, where's the network status page on the idnet.net site gone? ah, google finds it, but there don't seem to be any links to it on the site any more. And as it's saying everything's fine, I wonder if it's even being updated.

Time to email support...

Rachel · May 31, 2013, 19:35:51

BTW those of us having this issue should probably report where we are; what's the betting it's a BT ADSL cloud issue; and there may be some geographical pattern.

For my part, Totnes, Devon.

Glenn · May 31, 2013, 19:36:43

It's listed under Network status on the front page, it hasn't been updated though. http://www.idnet.net/support/networkstatus.php

c1hundred · May 31, 2013, 19:37:35

I was down just before 7pm, but back up now
Also went down this morning around 8am
Aylesbury 01296

Rachel · May 31, 2013, 19:43:07

Quote from: Glenn on May 31, 2013, 19:36:43
It's listed under Network status on the front page, it hasn't been updated though. http://www.idnet.net/support/networkstatus.php

Oh I see the link now, that's embarrassing; just after sending the mail mentioning its absence too. It's right where I was looking for it too. I plead Friday Evening.

Gregor · May 31, 2013, 19:44:38

I've got the same 172.16.x.x IP but interestingly no authentication failures.

Rachael, I'm at pretty much the other end of the country to you, in Aberdeenshire, so I doubt it's geographical...

brian_idnet · May 31, 2013, 19:46:24

Hi All,

Apologies, we are currently investigating across our network and will update further as soon as we have more information

Regards,

Brian
IDNet

Simon · May 31, 2013, 19:48:12

Thanks Brian. Still down here, Mid Sussex, so not geographical.

brian_idnet · May 31, 2013, 19:52:01

Hi All,

Correction, the issue is not on our network. BT have confirmed a major issue within their network, this is affecting a number if ISPs and being investigated at present.

Regards,

Brian
IDNet

karvala · May 31, 2013, 19:53:03

Quote from: brian_idnet on May 31, 2013, 19:52:01
Hi All,

Correction, the issue is not on our network. BT have confirmed a major issue within their network, this is affecting a number if ISPs and being investigated at present.

Regards,

Brian
IDNet

Nevertheless, you might consider updating your service status page so that people don't go there and assume that there are no known problems. That is, after all, what it's for, isn't it?

lozcart · May 31, 2013, 19:53:49

No disconnections here in Birmingham on FTTC, everything operating fine.

brian_idnet · May 31, 2013, 19:54:21

Hi Karvala,

This will be updated shortly

Regards,

Brian
IDNet

scook94 · May 31, 2013, 20:10:08

Glad I'm not alone! Bannockburn exchange 01786 having issues too.

Steve · May 31, 2013, 20:30:53

I lost PPPoE about 90 mins ago but it came back fairly quickly.

http://status.aa.net.uk/posts.cgi?itype=Broadband&oseverity=3

The advice seems to be if your connected don't touch it as any attempt to reconnect is likely to fail currently.

BadMelonFarmer · May 31, 2013, 20:47:09

My line is down too, I'm south of Bristol.

Reverting to 3G which seems to have been upgraded .... Now I am getting 3 or 4 times better throughput than my ADSL line on a good day.....man I wish BT would at least upgrade the exchange to 21CN as it would be a set in the right direction to FTTC in the sticks :-(

davej99 · May 31, 2013, 20:53:00

Down here in Perthshire, but I have a GPRS dongle? No 3G past Perth here in the third world. Looks like the string has bust between BTs cocoa tins and its 19CN is down altogether. What a bunch!

keybored · May 31, 2013, 20:57:59

Down here in sunny Swindon; currently connected courtesy of next doors home hub

BadMelonFarmer · May 31, 2013, 21:00:43

And it seems to be back!.... But given i have just figured out I can get better 3G service than ADSL.... Need to look into that until Open Reacharround pull their finger out!

DaveJ99 - I feel your pain... It was 2g only here until recently, last month I think.

vitriol · May 31, 2013, 21:04:20

Still down in Durham

scook94 · May 31, 2013, 21:05:39

Back here too, Woohoo!

davej99 · May 31, 2013, 21:07:33

Whoops? My splendid 9mps connection is back up. Last week got 40+ in a rural Korea. What a joke we have in BT; unless you are in central London maybe. The only fibre I am getting is called All Bran!

davej99 · May 31, 2013, 21:11:01

Quote from: BadMelonFarmer on May 31, 2013, 21:00:43
And it seems to be back!.... But given i have just figured out I can get better 3G service than ADSL.... Need to look into that until Open Reacharround pull their finger out!

DaveJ99 - I feel your pain... It was 2g only here until recently, last month I think.

Thx. We are just off pidgeons and smoke signals!

sparkler · May 31, 2013, 21:12:33

this affected me as well in mid wales

scook94 · May 31, 2013, 21:13:22

Oops, spoke too soon. Browsing just gives me a BT Wholesale holding page.

sparkler · May 31, 2013, 21:17:05

use opendns

cavillas · May 31, 2013, 21:34:02

BT at it again. Whnever they get involved we have problems. Can't Idnet take over BT?

Christopher · May 31, 2013, 21:34:56

Was down here in North Essex,backed up to an earlier date and all seems ok,what's weird though is that the current time in the router log was "Current time: 2000-01-01 01:04:41" till about half an hour ago

cavillas · May 31, 2013, 21:38:48

BT Faults page https://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470 seems to answer a lot of questions.

Steve · May 31, 2013, 21:53:21

Not sure it answers anything, why are BT performing maintenance early on a Friday evening, sounds like bullocks to me!

Clive · May 31, 2013, 22:46:33

Mine was down in south Wales from 7pm until sometime after 9pm. I phoned ID Net who admitted they had a problem. BT Internet would have told me the problem was my fault.

:

karvala · Jun 01, 2013, 12:20:32

Quote from: Steve on May 31, 2013, 21:53:21
Not sure it answers anything, why are BT performing maintenance early on a Friday evening, sounds like bullocks to me!

I've noticed that BT often perform maintenance late on a Friday afternoon or Friday evening; almost every time I have a BT-related problem (which is basically every problem I've ever had with the connection

) it occurs at the time. I'm guessing they have weekly targets or lists to get through, and suddenly spring into action on Friday lunchtime trying to get it done. That's why the errors occur; they rush things and don't bother to properly check their work.

Ruerin · Jun 01, 2013, 12:58:49

Was down 2 hours and has continually gone out for me again today, I always seem to get the short straw with BT maintenance.

Simon · Jun 01, 2013, 14:08:31

No problems here since it came back last night.

BrianM · Jun 01, 2013, 14:36:08

Was down here yesterday near Leeds when I switched on at around 7pm. Checked connections, filters etc. Noticed BT were working at top of the road at tea time, thought that might be the reason so gave up trying about 9 pm. Everything fine now though.

karvala · Jun 01, 2013, 16:53:37

Down here again: no loss of sync or BT IP address this time, but any attempt to browse takes me directly to the BT test page. Will shortly reboot the router, though I strongly suspect it's BT messing about again. This just happened in the last few minutes.

karvala · Jun 01, 2013, 17:07:41

....and back in business. As I suspected, BT were messing around and it only lasted a few minutes. Could still ping the router during that time as well, so the TBB monitor and router logs report nothing unusual. Could potentially have been more of those throughout the day and I wouldn't really have known.