Network Problems?

Gary · Jul 13, 2013, 18:27:43

I'm lowly ADSL 2+ for a month of so more till FTTC and everything has been running ok today apart from my normal line issue, so I'm guessing its LLU. Anything on the BE page about it?

jezuk1 · Jul 13, 2013, 18:28:38

Quote from: Wooloff on Jul 13, 2013, 18:25:07
Is you connection up at the moment?

I'm pretty sure I'm LLU as well. I remember a couple of years ago when there was a problem being told my connection was LLU.

I turned the router off for 30 minutes to give it another rest. I'll turn it on again and find out.....
... and the results are: the DSL is synchronised but the PPP is still reporting authentication failure.

Gary · Jul 13, 2013, 18:30:22

on twitter it says on BE status page says there was an outage at Bury St Edmonds exchange but thats fixed, thats it for today on their updates. The Zen status page is always useful https://status.zen.co.uk/broadband/ type your area code in.

jezuk1 · Jul 13, 2013, 18:42:03

I spoke to support, it's an ongoing issue affecting radius/authentication. I understand they're awaiting updates on the status of the outage.

mk1 · Jul 13, 2013, 18:44:16

I've been out of the house all day but since returning over the last hour I have a dsl connection but auth is failing I am guessing this is what is happening to everyone else on LLU?

mk1 · Jul 13, 2013, 18:45:51

Quote from: jezuk1 on Jul 13, 2013, 18:42:03
I spoke to support, it's an ongoing issue affecting radius/authentication. I understand they're awaiting updates on the status of the outage.

Thanks for the info, Just as I posted mine! Why doesn't IDnet update the status pages to reflect this, the status page never seems to be very useful as its not updated?

andrue · Jul 13, 2013, 18:57:06

Been okay when I've used it today in South Northants but my TBBQM graph looks proper dodgy:

.

That's an FTTC connection and if RADIUS is down then nobody disconnect - or hope you can reconnect fast enough that it doesn't notice

Gary · Jul 13, 2013, 18:58:05

Quote from: mk1 on Jul 13, 2013, 18:45:51
Thanks for the info, Just as I posted mine! Why doesn't IDnet update the status pages to reflect this, the status page never seems to be very useful as its not updated?

Last I looked it said broadband: Status OK then above, Announcement Sub-Optimal Service, Status: Partial Service

psp83 · Jul 13, 2013, 19:04:57

Same as everybody else, didn't notice it as been in the pool most of the day

Wooloff · Jul 13, 2013, 19:06:04

Quote from: jezuk1 on Jul 13, 2013, 18:28:38
I turned the router off for 30 minutes to give it another rest. I'll turn it on again and find out.....
... and the results are: the DSL is synchronised but the PPP is still reporting authentication failure.

Thanks for the information

I've given up on it for this evening and hopefully it will be working again tomorrow.

I've pinched the in-laws BT details, so at least I can use the BT Wifi, silly thing is, it's nearly as fast as my normal ADSL lol

mk1 · Jul 13, 2013, 19:11:49

As if by magic my broadband is back.

jezuk1 · Jul 13, 2013, 19:14:21

There is also a voice message when you call the support phone number, but I do agree a little more information on the network status page would be nice. The broadband status isn't really OK when the broadband isn't working

Still, I can't complain (I've been a very happy customer for 5 years or so) and I'm quite sure Idnet are doing all they can, I suspect the problem is out of their control

Wooloff · Jul 13, 2013, 19:25:33

Mine is back up as well

jezuk1 · Jul 13, 2013, 19:29:30

Quote from: mk1 on Jul 13, 2013, 19:11:49
As if by magic my broadband is back.

Thanks, mine is back too now.

gyruss · Jul 13, 2013, 20:06:24

I had total loss of broadband pretty much all day due to this, I would like to know the technical reasons as to this outage if possible.

lozcart · Jul 13, 2013, 20:22:03

Quote from: jezuk1 on Jul 13, 2013, 19:29:30
Thanks, mine is back too now.

Gary · Jul 14, 2013, 08:01:14

Had some more disconnections and 3am ish seems BT were replacing a card and diverted traffic but things just stopped, but they had to change the card. So a single point of failure which is not good. AAISP has info here.

https://status.aa.net.uk/apost.cgi?incident=1819

Bill · Jul 14, 2013, 08:18:26

Quote from: Gary on Jul 14, 2013, 08:01:14So a single point of failure

BT's concept of the "one-stop shop"?

andrue · Jul 14, 2013, 09:28:44

Quote from: Bill on Jul 14, 2013, 08:18:26
BT's concept of the "one-stop shop"?

Lol, no. More like the result of the low price we pay for internet access

lozcart · Jul 14, 2013, 09:46:34

It would be good if Idnet could do the same sort of reporting and issuing of information that AAISP do, I guess it would mean someone monitoring their connections 24/7.

I find people are more acceptable to problems and time scales of repairs if you are open and honest to them of what the problem is. I'm not saying Idnet misinformed us but there was lack of useful information regarding both the LLU and BT problems yesterday.

Tacitus · Jul 14, 2013, 10:09:49

Quote from: lozcart on Jul 14, 2013, 09:46:34
It would be good if Idnet could do the same sort of reporting and issuing of information that AAISP do, I guess it would mean someone monitoring their connections 24/7

Someone from iDNet should be posting something somewhere, since they I doubt they are unaware there is a major outage. When people have to look to competitor's sites to find out what's going on it does not look good. Some of them might even conclude they are better off elsewhere......

Gary · Jul 14, 2013, 10:13:24

Both Zen and AAISP have really good status pages, its one thing IDNet really need.

Tacitus · Jul 14, 2013, 11:18:41

Quote from: Gary on Jul 14, 2013, 10:13:24
Both Zen and AAISP have really good status pages, its one thing IDNet really need.

Agree. I don't really see what the problem is. I know they have an RSS feed but this seems to be updated only sporadically and, in any event, doesn't really tell you much other than there's a problem.

lozcart · Jul 14, 2013, 11:37:19

There is a section of the forum for service announcements it would be good if better use of that was made.