line issues

gazzthompson · Jun 04, 2013, 20:42:16

Well last month or so connection has not been great

http://www.thinkbroadband.com/ping/share-thumb/8ff861df5e7fb798b94a90f435d10362.png

What does this tell you? Average latency does not seem good at all.... Certain family members have had enough and are pushing to move, given our exchange I don't know if we have many options...

http://www.samknows.com/broadband/exchange/EAWTN

Glenn · Jun 04, 2013, 21:32:45

I think the guys would like a BT speed test and router stats to go with that graph, Gazz

SimonM_IDNet · Jun 05, 2013, 08:42:04

Hi,

As the above poster has stated we would be interested in a speedtest to go with this so we can see if there is any potential issue here. Most of the time high latency is a symptom of a speed related issue so its very useful to have this data.

If you can go to http://speedtest.btwholesale.com/ and run some speedtests there and let me know the results.

Kind regards
Simon Mulliss
IDNet support

gazzthompson · Jun 05, 2013, 16:33:19

Will collect some data from different time periods, thanks.

Reya · Jun 08, 2013, 08:08:28

Apart from the large chunk at 2pm, my average latency has looked like that for months. Turns out that interleaving had been turned on at the exchange. I asked IDnet to get it turned off, which they did (within a couple of hours) but the next day the exchange had enabled it again

Gary · Jun 08, 2013, 09:56:23

Quote from: Reya on Jun 08, 2013, 08:08:28
Apart from the large chunk at 2pm, my average latency has looked like that for months. Turns out that interleaving had been turned on at the exchange. I asked IDnet to get it turned off, which they did (within a couple of hours) but the next day the exchange had enabled it again

I think th exchange only does that on lines that need it, saying that my line flaps by 5db as and when it feels like it due to possible REIN issues and the exchange had Interleaving turned off which was not helping. Go figure...

mervl · Jun 08, 2013, 10:00:49

I only get anything similar when my connection is heavily used. But if it's regular late daytime/evenings then doesn't it look like a congested exchange (EDIT or possibly between the exchange and the PoP)? What does the plusnet user tools exchange checker say - though I think it's not up to date.

It's the trouble with the piecemeal responsive maintenance/upgrades that passes for infrastructure investment - and as with everything it's all about keeping costs down and accountants returns on investment. It means you may need patience and perseverance (a lot of it) until they get "a round tuit". We don't all want to pay more for our broadband do we?

As with the automated line management, which saves costs, masks faults, but works for most people most of the time, but can be the very devil when it doesn't - but that's the way of the modern world. It also gets blamed when it's not its fault. All in all I think it does a very good job, which for a few people is a disaster and is no consolation if you're one of them. It's the age old quandry of changing things for everybody to satisfy a few.

Gary · Jun 08, 2013, 11:58:57

Quote from: mervl on Jun 08, 2013, 10:00:49
All in all I think it does a very good job, which for a few people is a disaster and is no consolation if you're one of them. It's the age old quandry of changing things for everybody to satisfy a few.

Its ok when it works, the thing is with ADSL2+ say you cant easly have a fixed snr as the DML may change that as and when it wants. Mine was not working at all, I was put on superstable which kicked it into life but because of the REIN issue it was going a bit bonkers with fighting the snr changes. Interleaving on auto and a normal profile seems fine and 'masks' the problem a bit, its the fact that RFI emanating from sewage and water pumps in houses near my cab (seems to be the discovery now) put in by Southern Water is hammering my line which used to run without interleaving on 4 meg faster than now, saying that the DLM is at least keeping my line usesable night and day. I would agree it does a good job considering the fact that ADSL has to fight so many noise and signal and physical related obstacles that I'm surprised it works at all.

mervl · Jun 08, 2013, 13:52:58

That's an interesting discovery. It's something I've wondered about pumping stations and other utilities using compression/decompression equipment, particularly now they're usually automated with a complicated (an variable) interaction of electronics and mechanics. The swings and roundabouts of modern life.

Gary · Jun 08, 2013, 16:13:57

Quote from: mervl on Jun 08, 2013, 13:52:58
That's an interesting discovery. It's something I've wondered about pumping stations and other utilities using compression/decompression equipment, particularly now they're usually automated with a complicated (an variable) interaction of electronics and mechanics. The swings and roundabouts of modern life.

They should be quite on the RFI front, but a REIN team (one guy

) was sent in and discovered this, what if anything will be done about it who knows though. Southern water I doubt will dig the roads up to change them.

gazzthompson · Jul 23, 2013, 22:21:17

Just got back from france and the problems are still here...

Tonight its very bad, images and youtube are failing/slow as hell but the BT speed testing seems fine?!

Down : 4.32
Up : 0.77
Ping : 60

but check this: