Email

Bill · Aug 03, 2013, 16:47:17

I don't seem to be getting any mail on my idnet.com accounts, either POP3 or webmail. Last one was about 10:15 this morning, but it's only the last hour or so that I haven't received some that I know were sent.

I seem to be able to send OK.

Anyone else?

zappaDPJ · Aug 03, 2013, 16:57:35

Same problem here. I know I should have mail because I'm getting notifications via Tapatalk which would normally coincide with an email being sent.

Bill · Aug 03, 2013, 17:02:51

That's how I noticed- suddenly realised I wasn't getting reply notifications from tbb posts.

Can't get a reply from support, so hopefully they're busy putting a new rubber band in the server.

Bill · Aug 03, 2013, 17:19:16

Got through... they've had no other calls about it but are now aware of it.

No webmail => problem with incoming server apparently.

Steve · Aug 03, 2013, 17:25:26

I got one through at 16:57 but a recent test has not appeared yet!

Bill · Aug 03, 2013, 17:29:27

I should have received one at about 15:30 and several within the next hour or so, and a test at 16:37 hasn't arrived yet.

Steve · Aug 03, 2013, 17:41:13

I agree Bill it's definitely not working.

Bill · Aug 03, 2013, 17:48:08

Odd that nobody else reported it... but with no error message maybe they just thought that no-one was talking to them

I only spotted it more or less by accident, as indicated earlier

Gary · Aug 03, 2013, 19:48:40

I got email this morning fine, Bill.

Glenn · Aug 03, 2013, 19:58:09

I've had nothing since 9.20, I'm awaiting an email about a car deal.

Bill · Aug 03, 2013, 20:07:09

My last email was at 10:16 this morning... and it was spam!

Nothing since.

keybored · Aug 03, 2013, 20:09:03

Glad it's not just me

Just looked at the status page and it's says idnet email is ok

Bill · Aug 03, 2013, 20:25:06

Just rang support again for an update- nothing particular to report except that they are aware of an issue with the incoming server and it's "being investigated".

I mentioned the status page as well

keybored · Aug 03, 2013, 20:30:32

Woohoo! coming through thick and fast now

Bill · Aug 03, 2013, 20:35:52

Starting to come through here too... quite a coincidence.

Glenn · Aug 03, 2013, 20:54:15

I got 1

Bill · Aug 03, 2013, 21:04:15

I've got 8, 7 of which I was expecting.

The other one was spam!

(I've got IDNet's spam filters turned off btw, so no comments please

)

zappaDPJ · Aug 03, 2013, 22:17:59

I've only had one down so far. My daily average is somewhat in excess of that and as none of my self tests have come through I'll take a good guess that it's not entirely fixed yet.

On another note I've also had two short power cuts today just after we've just recovered from being without water for two days due to a burst water main

Bill · Aug 03, 2013, 22:37:10

Another test email here arrived immediately, so who knows? Can you see anything in webmail or is it missing there too?

As for the rest- it's plainly not one of your better weekends

zappaDPJ · Aug 04, 2013, 04:41:09

Still no mail and my webmail login, the one I've used for years, won't log me in

I think I'll just go and find a stick to play with, surely that will work?

Bill · Aug 04, 2013, 15:51:56

Quote from: zappaDPJ on Aug 04, 2013, 04:41:09I think I'll just go and find a stick to play with, surely that will work?

Careful you don't get a splinter...

zappaDPJ · Aug 04, 2013, 16:58:46

Most if not all of my mail came down earlier this afternoon but I still can't log into webmail

chris380Z · Aug 07, 2013, 13:33:50

I opened my account with IDNet on Tuesday and have still not managed to make proper use of my idnet email, either via my own client or the webmail interface. Support has been looking into it, but so far to no avail.
It seems my new mailbox has gone "dormant" and the suggestion has been to login, to ensure it stays active and permits a quota of outward-going emails. This login supposedly via the Webmail interface......which resolutely refuses to load (browser-hanging), so I can't do nowt about it.
Am having to use another smtp to send out my mail, due to ongoing 4.7.1 messages.
There has to be something up with the webmail. All my other internet connections are fine, and it's a relief to be back to a normal speed (rural, mind you), instead of the 160kbps I was getting from my last ISP.

Gary · Aug 07, 2013, 15:00:26

Quote from: chris380Z on Aug 07, 2013, 13:33:50
I opened my account with IDNet on Tuesday and have still not managed to make proper use of my idnet email, either via my own client or the webmail interface. Support has been looking into it, but so far to no avail.
It seems my new mailbox has gone "dormant" and the suggestion has been to login, to ensure it stays active and permits a quota of outward-going emails. This login supposedly via the Webmail interface......which resolutely refuses to load (browser-hanging), so I can't do nowt about it.
Am having to use another smtp to send out my mail, due to ongoing 4.7.1 messages.
There has to be something up with the webmail. All my other internet connections are fine, and it's a relief to be back to a normal speed (rural, mind you), instead of the 160kbps I was getting from my last ISP.

Webmail loads fine for me, no hanging at all, what browser are you using? Have you tried clearing your cache?

Simon · Aug 07, 2013, 21:52:30

Someone else had isolated mail problems fairly recently, not quite the same as this, but eventually, I believe the solution was a change of IP address, so if all else fails, that might be worth mentioning to IDNet.

Oh, and