Email

chris380Z · Aug 08, 2013, 08:04:59

They changed my IP address yesterday and after I rebooted the router I'm now completely unable to access the Internet via broadband.....I'm posting this message using a dial-up, so won't be online all day.
I use the latest Firefox and also downloaded an Opera browser to try. It shouldnt be necessary to chop and change browsers just to access a webmail box.
Anyway I'll be ringing support today because clearly something's not right. I've done all the usual stuff like clearing caches, history, etc. The router shows a clear connection up and down, but I can't see any web pages.....and this only happened after the IP address was changed. I also tried trace routes to various domain names but they all failed.
Ho well, will see what a phone-call does later on.

Gary · Aug 08, 2013, 08:16:39

Quote from: chris380Z on Aug 08, 2013, 08:04:59
They changed my IP address yesterday and after I rebooted the router I'm now completely unable to access the Internet via broadband.....I'm posting this message using a dial-up, so won't be online all day.
I use the latest Firefox and also downloaded an Opera browser to try. It shouldnt be necessary to chop and change browsers just to access a webmail box.
Anyway I'll be ringing support today because clearly something's not right. I've done all the usual stuff like clearing caches, history, etc. The router shows a clear connection up and down, but I can't see any web pages.....and this only happened after the IP address was changed. I also tried trace routes to various domain names but they all failed.
Ho well, will see what a phone-call does later on.

Are you using idnets DNS servers? Personally I don't but changing to Open DNS or Norton DNS I'm using Firefox 23 and the webmail pages load fine as I said, maybe flushing your DNS may help

Open DNS : 208.67.222.222 and 208.67.220.220

Norton DNS: 198.153.192.40 and 198.153.194.40 ( malware and scam blocking etc ) Maybe leave your router off for 30 Minutes too.

Steve · Aug 08, 2013, 08:19:11

I think that's definitely one for support.

Gary · Aug 08, 2013, 09:31:00

Quote from: Steve on Aug 08, 2013, 08:19:11
I think that's definitely one for support.

I was just offering an idea, I find IDNets DNS slow tbh but that's just me. I agree with you though, Steve. Seems to be a loy of ip swapping going on recently, well more than usual from what I remember. There should be no reason though that he cant get to the web page even before his IP was changed.

Steve · Aug 08, 2013, 09:46:41

I agree Gary, it's not clear though what the issue is, IDNet DNS are working fine at present I've been using them solely for a while now without issue. I think currently the connection is not valid for some reason and also we have seen some IPs blacklisted by the mail server although one would think that this could be identified and removed, but as in my case a couple of years ago the solution was to change the IP address.

Gary · Aug 08, 2013, 11:27:51

Quote from: Steve on Aug 08, 2013, 09:46:41
I agree Gary, it's not clear though what the issue is, IDNet DNS are working fine at present I've been using them solely for a while now without issue. I think currently the connection is not valid for some reason and also we have seen some IPs blacklisted by the mail server although one would think that this could be identified and removed, but as in my case a couple of years ago the solution was to change the IP address.

You would think so. So why the change from Open DNS, Steve? I'm still using Nortons connectsafe DNS for that extra layer of protection.

Steve · Aug 08, 2013, 11:36:18

I changed routers and to be honest couldn't be bothered at the time and I've just left it as is.

Gary · Aug 08, 2013, 11:37:48

Quote from: Steve on Aug 08, 2013, 11:36:18
I changed routers and to be honest couldn't be bothered at the time and I've just left it as is.

Fair enough

I may give them a try again when I get FTTC, although Nortons are working well for me at the moment, and its nice to know they block some malware sites off the bat.

chris380Z · Aug 08, 2013, 13:33:33

QuoteThey changed my IP address yesterday and after I rebooted the router I'm now completely unable to access the Internet via broadband.....I'm posting this message using a dial-up, so won't be online all day.
I use the latest Firefox and also downloaded an Opera browser to try. It shouldnt be necessary to chop and change browsers just to access a webmail box.
Anyway I'll be ringing support today because clearly something's not right. I've done all the usual stuff like clearing caches, history, etc. The router shows a clear connection up and down, but I can't see any web pages.....and this only happened after the IP address was changed. I also tried trace routes to various domain names but they all failed.
Ho well, will see what a phone-call does later on.

Well I didn't ring, because IDNet changed my IP address back to the original one and bingo, the Internet came back. However, the access to the webmail box remains impossible. The last suggestion was to upgrade to the latest IE, however I'm running WinXP which I believe doesn't do IE9 or 10 (I normally use Firefox). So I've decided for the time being to be thankful that I'm back online and leave the mailbox alone until (maybe) the problem is resolved at one end or another. Changing a Windows OS just to get a new IE browser and then into a webmail box seems a bit OTT.
I am using IDNet's DNS settings, by the way and I'm rural, with a max speed of 2 megabits/second.....no hope of fancy stuff like cable in these parts.

Glenn · Aug 08, 2013, 14:12:29

Are you able to access your webmail via your phone? Or another option, via a Linux Live CD?

chris380Z · Aug 08, 2013, 14:20:24

No, I have no knowledge of these methods; our household is basic in its needs and workings

As it is, I have access to one or two other hosted email services so I can configure and use their smtp instead. It's just a bit miffy that I can't use the idnet one but it's not the end of the world.

Gary · Aug 09, 2013, 08:53:58

Might be an idea to find a Windows 7 disc before next year when support for XP ends. Still though IE8 should work, even if its clunky. Firefox 23 should work fine also. I think Zap has issues with webmail for some reason if I recall correctly.

chris380Z · Aug 09, 2013, 11:14:56

You wouldnt believe it but the webmail page actually loaded this morning....I had shifted off one or two unused Firefox plugins; maybe that did the trick. Whatever.....have to say though that support was very responsive and so I should give them top marks for that.

zappaDPJ · Aug 09, 2013, 13:16:36

Quote from: Gary on Aug 09, 2013, 08:53:58
I think Zap has issues with webmail for some reason if I recall correctly.

I do, it rejects my login details. It's done it before but I can't imagine what the problem might be. I should try logging in from another device I guess.