Email Boxes

[RandomGeeza]

I know that iDNet's email is suffering at the moment. But, just wanted to check. Would the outage delete all mailboxes except for Inbox...?

When I log in I can send and still recieve, but have no other mail boxes, such as Sent, Drafts, Trash etc.

?

[Simon]

Is this Webmail or IMAP?  I think, to be honest, things will be iffy until they've finished restoring data, which they said yesterday will take 'a day or two'. 

Edit: I assume this is Webmail, as I've just checked mine, and only the Inbox is present.

[RandomGeeza]

Yes it is webmail.... And if you have it too, then it will be related.

Will keep an eye on things... Thanks.

[Ray]

You need to log into your webmail account, click on the gear wheel icon at the bottom left of the page and select Manage Folders you can then select which folders you want to display, it seems to default to only showing the Inbox.

[sparky]

Sorry, don't mean to hijack the thread, but

Are the email problems also the reason I am suddenly finding lots of genuine emails in my junk mail folder, when previous mails from these sources have always got to me fine?

[Simon]

Sorry, I think you may have to ask IDNet on that one - but if you want me to guess, then maybe the spam filters were also affected by the server failure? 

[Baz]

You need to log into your webmail account, click on the gear wheel icon at the bottom left of the page and select Manage Folders you can then select which folders you want to display, it seems to default to only showing the Inbox.

I tried that Ray and mine only have tick boxes for Inbox and nothing else.Some accounts have all the folders still visible where as others just have inbox

[Ray]

This is what I'm seeing when I go into manage Folders, Baz:-

[Baz]

I just see Inbox and no others but some addresses have all them and a junk folder 


and also I dont have the option to tick/untick the boxes they are already ticked but greyed out

[Ray]

Yes I've just found out some of mine are like that, I've just discovered that it automatically creates the other folders as you use them, eg if you don't see an Archive folder, select archive for a message and the folder will appear when you refresh the page.

[Steve]

BTW anyone seen any signs of a restore yet?

[zappaDPJ]

I haven't Steve.

[Gary]

Nothing here, Steve.

[Baz]

are people still getting bother with this? I seem to be getting lots of junk/spam in my inbox where as before they were sorted properly

[Gary]

are people still getting bother with this? I seem to be getting lots of junk/spam in my inbox where as before they were sorted properly

Mines working properly, Baz. Have you turned spam filtering off?

[Baz]

dont think so, I always presumed that the default was on and I dont understand how the filters work any way, sometimes I get emails sent to junk that are genuine and now the bad are getting through

[Gary]

dont think so, I always presumed that the default was on and I dont understand how the filters work any way, sometimes I get emails sent to junk that are genuine and now the bad are getting through

Spam filters are hit and miss and need to 'learn' You can whitelist your contacts if you upload them. I find mine catch mostly spam.

[Baz]

so how do you make/help them learn if thats possible.

[Gary]

so how do you make/help them learn if thats possible.

Well by selecting mail falsely classified as spam and clicking on it as 'not spam' will mean the filters should learn what is and isn't but it will never be perfect, if you upload your contacts and whitelist them they should all come though fine,.

[Baz]

Thats what I originally thought Gary but asked because I cant find any way to mark as ' not spam '  sounds daft I know but just cant find it 

[minimoog]

BTW anyone seen any signs of a restore yet?

Still nothing.

So is that it? Have IDNet lost everything?

[SimonM_IDNet]

Hi all,

The restore has been completed. If for any reason you are unable to view any archived emails (including mail folders etc) that were in there prior to the mail server problems I would ask you to email support@idnet.com with details of the email address which is having problems and we can see about doing a manual restore on that mailbox to resolve the issue.

Kind regards
Simon Mulliss
IDNet support

[minimoog]

Hi all,

The restore has been completed. If for any reason you are unable to view any archived emails (including mail folders etc) that were in there prior to the mail server problems I would ask you to email support@idnet.com with details of the email address which is having problems and we can see about doing a manual restore on that mailbox to resolve the issue.

Kind regards
Simon Mulliss
IDNet support

Thanks, I've put a request in.

[Baz]

still on this, how do you mark as ' not spam ' mail that has been falsely classified as spam

[Simon]

Add to whitelist?