Anyone else getting packet loss like this?

[Reya]

I've been experiencing lousy packet loss for weeks and it's making gaming (well, anything, really) an exercise in frustration. Today has been horrendous. Webpages are taking minutes to load, and as for trying to build anything in Second Life... forget it!

Bear with the number of images in this post; I'm trying to show exactly how weird this is.

After a visit by BT to cure my noisy line (all new wiring and socket, and 10 days later my TBBQM average latency went down from about 30ms to 20ms) all seemed well, until August 22nd. I've searched the usual places and found no major faults that affect my area code. I just ran a speed test on my 8Mbps line, and got this:



These are the snapshot graphs for the packet loss days:

August 22nd (my router was unplugged while I was at work, because we had bad storms all day) -


August 23rd:


No problems on August 24th, then on the 25th my latency dropped:


August 26th:


August 27th is when it started getting really flipping annoying!


Just one spike in the morning of August 28th:


And again in the evening of August 29th:


And then we come to today: AKA 'Reya is tearing her hair out' day:


Help? 

[Bill]

I had that multiple spike at about 11am today, but I've had no other problems recently

[Reya]

It's driving me buggy, and I don't know what to do about it. I know my router's pretty old and has seen heavy use ever since I had it. Might that need replacing?

[andrue]

I had that multiple spike at about 11am today, but I've had no other problems recently

All the IDNet graphs on Craigswebsite show the same thing:

http://craigswebsites.co.uk/ping/

[Simon]

To try an alternative router is probably one of the first things IDNet would advise, assuming you've checked all the usual stuff, ie, connections, noise on the line, etc, and tried the test socket. 

[Reya]

I do have a brand new router still in its box, so I'll give that a go tomorrow (if I can figure out how to set it up; I used Rik's awesome tutorial for my Netgear DG834G on here, but I couldn't find one for the other router: the Linksys WAG54G2). All the wiring into the socket and the socket itself are brand new. The noise I had on my line before has gone, and for a while the connection was stable and without any issues at all. It's just since that long unplug of the 22nd, I've had this annoying packet loss.

[Simon]

I don't know if anyone here has one of those, but you should be able to find some clues here:

http://support.linksys.com/en-eu/support/gateways/WAG54G2

Just make sure you have your IDNet login details ready before you start. 

[Reya]

Thank you! It's just one that I got a few years ago as a backup, just in case the Netgear carked it. Haven't needed to open it before now!