Slow speeds

[Trevor]

Hi all,
For the last week or so my bb speed has been getting progressively slower. It's now so bad that I cannot view any videos on youtube and web pages take 1 minute or more to load.
Today, I have run  speedtests, although I couldn't get any results from the BT speedtester. The link in the sticky here doesn't work for me, I get the "Oops! Google Chrome could not find test.speedtester.bt.com:50301" message. I managed to get through on diagnostics.bt.com but that failed and directed me to http://speedtest.btwholesale.com/ where I got some stats that mean absolutely nothing.  I'm hoping that one of you good folk will be able to help.
The figures are:
                                 Test 1  Test 2  Test 3   
Download Speed (Mbps)  0.10    0.10     0.07
Upload Speed (Mbps)      0.23    0.25     0.25
Ping Latency (ms)         98.63  102.25   59.50

I should add that I am connected to the router by ethernet cable and plugged into the test socket.

Any help would be greatly appreciated.

[Trevor]

I've just done a test on thinkbroadband as I thought their results might help.
Here's their results:

We have tested the speed of the connection and have recorded an average download speed of:
0.14 Mbps

http://www.thinkbroadband.com/speedtest/results.html?id=137855537369928128631  This is a link to the results

Thanks 

[Steve]

Hi Trevor, How are you connected to the Internet i.e. WiFi, Router Model , Connection type -adslmax etc. Can you post your router stats as well please.

[Trevor]

Hi Steve,
Thanks for your reply. My apologies for the delay in responding but I lost my connection completely and only just got back on.
I'm connecting using ethernet cable at present, whilst trying to sort things out. Normally I use wifi. My package is Home Lite (ADSL max) and my router is a TP_Link TD-W8960N
What stats do you need?

Kind regards

[Steve]

If you can get them, the downstream sync, noise margin and attenuation. Have you tried connecting via the test socket behind the faceplate on the master socket with a new filter?

[Trevor]

Hi Steve,
Yes, I'm connected to the test socket and I've tried 2 other filters.
Could you tell me where I can find the other information you are asking for? Sorry!
Kind regards

[Steve]

I believe you can find them from the router menu ie Device Info > Statistics > xDSL

[Trevor]

Thanks Steve. I've attached a screen grab.

[Steve]

If I interpret the figures correctly, your on a long line Att 63.5 ie 4.6km from the exchange. The usual sync on an ideal line would be around 2000kps your sync is 448 , the margin is elevated at 14.5 from an ideal 6

THere's also a high error count on the line.

If your on the test socket with new filters all I can suggest is that there is either a router fault or a line fault BTs side of the master socket.

Can you swap/ borrow another router? Plus I think you need to talk to support on Monday.

[Trevor]

Thanks for your help and time Steve. I'll get on to support on Monday.