More speed problems today

[davecollins]

I'm seeing less packet loss but poor speeds. Around 39 download. Looks like the packet loss may be clearing though. For now.

[Steve]

It does seem ok at present.

[Gary]

It does seem ok at present.

Fastest its been in a while I have to admit, websites for me are flying as well as downloads.

[psp83]

For jobs like mine and Zaps, a good stable connection is needed, over the last week it has been terrible... causing loads of timeouts etc..

Things seems to be back to normal at the mo though, hopefully staying that way..

[Reya]

Was that massive packet loss spike just after 7:30pm the new bandwidth going in? I'm getting such bad hangs in service tonight that I'm considering going to bed

[Steve]

The latter burst is not showing on mine currently.

[zappaDPJ]

That does appear to be a more local issue from what I can see.

[davecollins]

No sign of it here either.

[Simon_idnet]

It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr

[Gary]

It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr

Great  At this rate my line and many others will be unusable almost again, as zap said it should be fine at the lower speeds but its not, pages don't load gaming online is a mess. I really had hoped yesterday this had been sorted. Thanks for letting us know Simon, but I am unbelievably fed up of this now. I know you are trying to sort this out, I just thought IDNet would never have gotten to the position where this happened in the first place with all the networks monitoring tools.

[Simon_idnet]

We had anticipated the new Apple software being released but not that it would be given away for free. Add that together with the the size of OSX at 5.5GB plus 90Mb of OS7.0.3 and that has made for more traffic than the Olympics generated.

[Gary]

We had anticipated the new Apple software being released but not that it would be given away for free. Add that together with the the size of OSX at 5.5GB plus 90Mb of OS7.0.3 and that has made for more traffic than the Olympics generated.

I get that but its been a while now, and tbh other networks have coped. iOS 7.0.3 OTA was not that big at 90Mb. I guess its how many people update OTA compared with iTunes as that update version was over 1GB, I would have thought more use the OTA version but I could well be wrong. I think above all its the fact that other smaller networks seemed to have coped while IDNet didn't that has surprised people. It feels like capacity was close to the edge already. Anyway I hope it gets sorted soon. Thanks Simon and kick BT where it hurts for failing that upgrade. Its sad watching a line running at 67-69MBps slowly slide down the rungs each day, I'm at 45Mbps now and falling once more.

[davecollins]

The packet loss has started again this morning, as it starts every morning. Download now down to 48 (instead of 75). I started this thread a week ago - but the problem began earlier. Getting very unhappy. Does anyone know how the cost would be calculated if I jump ship before the 12 month contract is up?

[RogerP]

Hi

I wish I had your speeds, I am on 2mb line and at the moment the line is down to 288kbps and has been since yesterday evening, started yesterday am with a short burst to 3289 in the pm after speaking to IDNet.
Spoke  to them this am again, they say they have done things!! have to wait until afternoon to see if it works, not very happy at the moment.

Rogerp

upload steady at 448

[Steve]

The packet loss has started again this morning, as it starts every morning. Download now down to 48 (instead of 75). I started this thread a week ago - but the problem began earlier. Getting very unhappy. Does anyone know how the cost would be calculated if I jump ship before the 12 month contract is up?

Ask support , I believe it relates to the remaining months charged (of a 12 month contract) from BTw to IDNet for a single FTTC connection

[cavillas]

I'm still happily plugging along at 4.5 mb and streaming stuff as well as downloading  without a hitch.  Who needs fibre.

[Gary]

Who needs fibre.

Well you must be really constipated then, we all need our fibre...   

[davecollins]

Still have bad performance. Worse now that all week. My questions to idnet support:

(1) Is anything actually being done?

(2) When will this be fixed?

(3) Why are we not being kept informed.

(4) Why are other networks not being affected in this way?

Bonus question: Does anyone at idnet actually care about how this is affecting their customers? You're doing yourself no favours here. Seriously - it's not difficult to keep people who pay you informed.

[Glenn]

Simon_idnet has updated this thread twice this morning, OK there is nothing about degraded performance on the Status page though.

[Gary]

I doubt this will get fixed over the weekend, I could be wrong but I cant see it. My upload is now faster than my download 

[psp83]

Well there goes my evening and weekend of Battlefield 4 playing

[davecollins]

Simon_idnet has updated this thread twice this morning, OK there is nothing about degraded performance on the Status page though.

But we're still in the dark, and we still don't know why idnet is the worst affected. These are important questions. We are, after all, paying customers.

When I first contacted idnet I was told to post my problem on this forum.

And here we are, a week later with the situation actually looking worse than before. My upload is faster than my download (again), and my only source of information is here.

This is poor service. Idnet used to be better but have well and truly dropped the ball on this one.

[mervl]

I'm sorry but I'm sick to death of reading of lazy ISP's everywhere blaming BT for everything. When something is important I check and try to anticipate problems. It may well be that IDNet couldn't have done anything more, but just blaming BT (or Apple, or anyone else that comes to mind) all the time does them, in my eyes at least, no favours. It's the business equivalent of "Am I bovvered?". We all get let down in life, usually more often than we would care to, but if we always make excuses we find ourselves with few friends left. Without BT, IDNet wouldn't have a business. BT fail sometimes, so who's claiming to be perfect?

That being said I realise I've a residential service without guarantees, and I don't drive my service to the limit (and don't expect to) so I've absolutely no problem whatsoever.

[davecollins]

Agreed. I, however, am paying for "Enterprise Fibre". I'm not getting what I pay for.

[Reya]