More speed problems today

[kinmel]

Sky in my area over subscribed massive slow downs a month or two back, that cant have been fun, and as you say would we have gotten this sorted at all with them...

Sky's main USP right now is additional content delivery through broadband, their new router even has pretty LED showing when that is happening.  They cannot afford to have their network congested if that strategy is to be successful in the long term.

No matter what you think about Sky they have always invested heavily in infrastructure and content, I don't think they are going to change now, after all they have gone from not being an ISP at all to suddenly owning a massive LLU network.

[Gary]

Sky's main USP right now is additional content delivery through broadband, their new router even has pretty LED showing when that is happening.  They cannot afford to have their network congested if that strategy is to be successful in the long term.

No matter what you think about Sky they have always invested heavily in infrastructure and content, I don't think they are going to change now, after all they have gone from not being an ISP at all to suddenly owning a massive LLU network.

Sky may be good for some, in the region I was talking about, the slowdowns on fibre were awful, this was because they oversubscribed by being greedy and I am sure they will again. If sky uses call staff like the ones for their TV platform god help anyone calling in. At the hint of going off script they put the phone down 

[psp83]

I don't know if the problems here was the cause of me going over my bandwidth last month but I know I had to download a few big files about 4 times because they ended up being corrupted. I guess packet loss can cause this 

[Gary]

I don't know if the problems here was the cause of me going over my bandwidth last month but I know I had to download a few big files about 4 times because they ended up being corrupted. I guess packet loss can cause this 

I think its just the natural progression of FTTC. More people have fibre now and even more are taking it up hence bandwidth is an issue.

[psp83]

I think its just the natural progression of FTTC. More people have fibre now and even more are taking it up hence bandwidth is an issue.

True, but I've had FTTC getting on 2 years now and not once gone over my bandwidth until the problems started late last month.

In my entire time being with IDnet, I've not gone over my bandwidth....... oh well, only went over by 5 GB, not going to break the bank 

[Gary]

I clipped just under 100GB Last month, used 25GB in one day (thanks Apple) I remember reading years ago that even superfast broadband speeds would hit a wall with bandwidth and the net would just slow down, maybe in years to come FTTC will be like the 56k dial up

[Fizzy]

Speeds taking a dive again today.  Not been too bad last couple of nights, but during the day major slowdowns.  Normally at 76Mb..



Latency has pretty much tripled as well.  Not been monitoring packet loss etc so not got any info on that...  I take it IDNet are still waiting for BT to process their order? 

A few years ago our comms department in work was outsourced to BT - now there is so much red tape and huge delays it's bonkers, and even for simple work.   Used to be able to walk over to the other side of the building to get some firewall rules checked/confirmed - now it takes more like a month for a reply and not necessary a positive one or the info I asked for.    

[zappaDPJ]

The packet loss is fairly minimal today but everything else seems pretty grim e.g. slow throughput and there was a momentary outage this morning just after 8.00pm which shows on everyone's BQM. My usage this month is already double what it would normally be because of aborted files transfers and that outage caused another one.

[andrue]

The packet loss is fairly minimal today but everything else seems pretty grim e.g. slow throughput and there was a momentary outage this morning just after 8.00pm which shows on everyone's BQM.

Not really showing on mine although there's a bit of packet loss. Also something odd around 8pm last night.



Speed is a bit rough still but I'm beginning to wonder if that's Kaspersky AV. I know that the peak of 100Mb/s on multithreaded test is.

[zappaDPJ]

Not really showing on mine although there's a bit of packet loss. Also something odd around 8pm last night.

That tiny spike at around 8.00am was when it occurred. Throughput just stopped for around a minute. And of course I meant 8.00 am (not pm) but the forum had a time out when I tried to edit my post so I just cba and left it

[andrue]

Yeah, running an early test only shows the starting spike from Kaspersky so clearly throughput is still impacted in the evening:

[Simon_idnet]

BT have so far failed to manually process our order. They say that they are unable to overide the automatic systems. Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.

[davecollins]

So any idea when this will be fixed, or are you now completely in the dark thanks to BT?

[Gary]

BT have so far failed to manually process our order. They say that they are unable to overide the automatic systems. Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.

Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.

So are you saying you have no idea when this will happen?  Surely BT can get an ISP bandwidth sorted in the 5 working days you stated, so what would that date be? Its a shame they wont do it manually but what's BT's supposed completion date now? Hows it gone from from 5 days to 7 days... I need another coffee

[Lance]

5 working days plus the weekend in the middle is 7 days .

Simon was just saying it has not been manually completed, not that completion was being pushed back again.

[Gary]

5 working days plus the weekend in the middle is 7 days .

Simon was just saying it has not been manually completed, not that completion was being pushed back again.

I thought it was me, Lance. Another coffee has helped 

[psp83]

Our bet is that the system 'automatically' sends an email to an engineer, after 7 days, who then types in the sotware config change. But actually getting them to divulge this is proving to be very frustrating.

That complex? you are too kind to BT Simon, they probably get alerted to the change straight away and someone writes it on the calendar 

[andrue]

So are you saying you have no idea when this will happen?  Surely BT can get an ISP bandwidth sorted in the 5 working days you stated, so what would that date be? Its a shame they wont do it manually but what's BT's supposed completion date now? Hows it gone from from 5 days to 7 days... I need another coffee

I've had the fun of ordering a leased line from BT. They gave a standard 90 day estimate and it finally went live 110 days later. We did get a letter of apology from them though 

[mervl]

  Sorry folks, as a plain 'ole consumer I've yet to find ANY organisation with a computer system and business process that is fit for purpose i.e. can process changes as quickly or reliably as they should do. A simple sales order, yes; a change or anything more complicated, definitely no. It's a Cinderella function, and the bigger the organisation the worse it is. I don't make it as a criticism - I think it's just that everyone is trying to provide a quart from a pint pot, and juggling their resources to meet a lot of competing demands. But I am always surprised at just how antiquated a lot of the administrative systems are. But who's going to pay the bills to upgrade them, they're always the first things for the cuts. (And the consequently fed up staff don't help, either). Annoyance doesn't have a price tag, well not one recognised by the accountants. There, now I've upset everybody!!!

I know we all work or worked for the exceptions. Marvellous, isn't it!

[Simon]

Seems like a case of "computer says no" within BT. 

[zappaDPJ]

I'm not surprised that BT can't process a simple order, they are an absolute nightmare organisation to deal with. My BT line is out of order yet again and yet again I'm having to wait weeks for an engineer. My line is not recognised by BT as a BT line so it's almost impossible to progress a fault. Luckily this time I still have broadband so I'm not too concerned but they really are a bunch of cretins

[Den]

Sometimes we have to speak as we find.

I found Idnet to be fantastic in all the time I was with them and when I said I was moving to BT the code was released straight away and a lovely email saying that if I change my mind I would be welcomed back. 10/10 

BT turned up exactly on time and changed me over. After the Openreach guy left I had some problems with the line and after talking to this very nice lady a return visit was arranged. I said that I required to leave for work as early as I could so they set it up for a early visit. The Openreach van pulled up almost before I got out of bed and the guy was most helpful and found the fault in the box outside my house. He insisted on staying until we were sure that the line was now OK and afterwards I had phone calls and texts making sure that I was happy. 10/10

As I said we have to speak as we find.   

[Gary]

Sometimes we have to speak as we find.

I found Idnet to be fantastic in all the time I was with them and when I said I was moving to BT the code was released straight away and a lovely email saying that if I change my mind I would be welcomed back. 10/10 

BT turned up exactly on time and changed me over. After the Openreach guy left I had some problems with the line and after talking to this very nice lady a return visit was arranged. I said that I required to leave for work as early as I could so they set it up for a early visit. The Openreach van pulled up almost before I got out of bed and the guy was most helpful and found the fault in the box outside my house. He insisted on staying until we were sure that the line was now OK and afterwards I had phone calls and texts making sure that I was happy. 10/10

As I said we have to speak as we find.   

Den, when you were with IDNet you sang its praises and bashed BT at every turn, now since you moved away from IDNet you proudly justify your move over and over again. Great that's good, I'm happy for you. All I ask is please change the record, I think its got stuck. As you say, we have to speak as we find.

[Steve]

Funny thing is it's the same engineers whether it's BT, IDNet or Sky for FTTC.

[Den]

I have never been with bt before other than for my phone. I have always sang the praises of idnet and always will and have recommended them to both customers and friends. All I am saying is that in my limited time with bt I would give them 10/10 the same as I gave idnet. By the way I am typing this on my IPad so does that make a convert to Apple or just a iPad user?