More speed problems today

[Den]

I can't understand why Idnet seem to be having all these speed problems. When I left and moved to BT I was concerned that my speed would not be stable so I only went for Infinity 1. Max download speed is set at 38mbps and whenever I check (which is not very often) I am usually stuck on 37.5mbps.  My ping is usually less than 10 and my upload about 9mbps.

[zappaDPJ]

I will be downloading BF4 soon and that's 30GB, then there's a patch for 700mb, plus DLC coming in a month time, that'll be another few gigs..

Hey, get in line. It's my turn to use the Internet tonight

I'm not having too many issues right now but it wasn't particularly good this afternoon. Let's hope the increased bandwidth on order solves the issue

[psp83]

Hey, get in line. It's my turn to use the Internet tonight

I'm not having too many issues right now but it wasn't particularly good this afternoon. Let's hope the increased bandwidth on order solves the issue

Hehe 

I've not got my CD key through yet so can't pre load it at the mo, so you should be safe for tonight 

But yeah the last few days hasn't been that good for me either, especially when FTP times out because of dropped packets.

Also makes remote access a pain in the butt!

[zappaDPJ]

I'm having very similar issues unfortunately.

[psp83]

Sorry Zap, I will have to take what I said back, you won't be safe tonight... I just got my email through with the CD key 

Don't worry everyone, I won't take your bandwidth yet, I will start it after midnight 

[zappaDPJ]

 

[Glenn]

Don't worry everyone, I won't take your bandwidth yet, I will start it after midnight 

You'll have Lona after you taking her post midnight bandwidth. 

[psp83]

You'll have Lona after you taking her post midnight bandwidth. 

Hehe, Guess I'm in trouble then

[mervl]

I can't understand why Idnet seem to be having all these speed problems.

BT have masses more bandwidth, so do Sky - it looks like 1TB!. The vast majority of "normal" customers whose demands are modest don't join Idnet - their price premium isn't worth it for their use. Even A&A with the same capacity don't have the same issue, presumably because they have a more balanced user profile. IDNet advertise their service for the high demand user (and actively discourage the rest, which might give them a more balanced user profile), so it's not surprising they get them! (Well not to anyone bar IDNet, apparently!).  And perhaps compounded things when speeds and their allowances increased by thinking that no-one would take advantage (or that they would soon get bored which, of course, they didn't)!!

[pctech]

IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?

[mervl]

Nothing they can do except what they're doing - it's the consequence of their position in the market. Unfortunately, the broadband market set up by Ofcom is squeezing out the small specialist guys, it's the downside of competition; the market is always moving. I just think it explains why IDNet appear to have this "issue" and others don't, which seems to vex a few people. Much is rightly made of the absence of traffic shaping, but one consequence can be congestion which can be more capricious - it was why traffic shaping was introduced in the first place, albeit to be misused too. Nothing is perfect.

[psp83]

IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?

They could update the status page to let other people know that don't check the forum and are noticing issues...

[Gary]

IDNet have acknowledged the issue, ordered more capacity for their hostlinks and are waiting for BT to provision it, what more do you expect them to do?

tbh Mitch, they should have been aware they were in this position before it happened, after all they do say "All external circuits are duplicated to ensure redundant failover in the event of an outage. The core network and external connectivity is monitored 24/7 with alerts issued to duty engineers in the event of a failure or unusual traffic event. Where a circuit regularly reaches 70% utilisation the capacity of that link is increased to provide sufficient headroom again. 

[Gary]

I can't understand why Idnet seem to be having all these speed problems.

Because they are not a multi million pound organisation that can buy huge amounts of bandwidth, Den. Thats a good possibility 

[Gary]

Download speed 28.78 upload 17.07 Download speed at 8am was 69.20Mbps Do we have any idea when this is being sorted? I thought it was Thursday. 

[Simon]

It's is still Thursday. 

[Fizzy]

Sorry to say that my BB transfer speed has plummeted yet again today.  Normally around 70Mb or so - the TBB test is currently not even reaching 7.  That's a 10th of the normal.   

Nice to hear that this is being addressed by idnet - but if it does carry on I may have to look at other options since I need a fast link as I regularly work from home.

[psp83]

Pretty bad today

[Gary]

It's is still Thursday. 

I know Simon but this has been going on for ages and I would had hoped we might get news from idnet about this earlier rather than later. This is ruining downloads of films etc from Sky on demand. I'm on 10-27Mbps right now, it should be 69Mbps, latency is horrible. I spent a year having issues which FTTC cured, only to now have more and to be paying more for the privilege.   

[davecollins]

Gary - I completely agree. This has gone far beyond what's reasonable.

[Gary]

Gary - I completely agree. This has gone far beyond what's reasonable.

I know they need more bandwidth but surely they should have seen this coming and have made sure there was before it effected us, that seems logical. Also its 5pm on a Thursday and no update to the issue which I think is even more frustrating. I would rather a 'no it didnt happen'  than silence. I'd rather a 'it will be done by midnight and all we be back to normal' tbh 

[davecollins]

Agreed. This isn't rocket-science. Keeping customers informed is easy, effective and sensible. Failure to do so pushes them away. When our contract is up we'll be moving to Zen.

[Gary]

Just checked my router logs, I had a resync at 5pm and now I am back to 67Mbps, probably lost 2Mbps because of the time of day of the resync so maybe all is fixed now 

[zappaDPJ]

It's not just the low throughput I'm finding to be a problem. 2.8Mbp/s (my last speed test) should be more than enough to use voice comms but it's not. Perhaps it's the packet loss (hitting 17% today) or maybe there's another factor but voice comms is unusable. I'll be watching very carefully tomorrow assuming the extra capacity kicked in today.

[Gary]

It's not just the low throughput I'm finding to be a problem. 2.8Mbp/s (my last speed test) should be more than enough to use voice comms but it's not. Perhaps it's the packet loss (hitting 17% today) or maybe there's another factor but voice comms is unusable. I'll be watching very carefully tomorrow assuming the extra capacity kicked in today.

Same here, Zap although its flying along now. Hopefully it will stay that way.