More speed problems today

[davecollins]

More or less identical to mine. Snap.

[andrue]

It seems that BT have not processed our order for increased bandwidth! We are trying to get the bottom of what has gone wrong and when it will be put right. Grrr

A little bit rough here but basically fine. The roughness might be me jigging around. I've opened a bottle of wine to celebrate getting a new job. The best bit is that I was only out of work for a month and I got a nice payout from last employer. I is a happy bunny

[Glenn]

 

[Steve]

 

[zappaDPJ]

 

[andrue]

Thanks for your congratulations. It was a bit of a surprise to me. Didn't think I'd done all that well on the interview but it seems that overall experience can counteract a lack of specific technical knowledge. Demonstrate the ability and willingness to learn and all else is less important it seems.

The only downside was having to drive back down the M1 this afternoon. Bloody Sheffield. Bloody Leicester. And why is that after being stationary for ten minutes you can be back up 70 within half a minute with no sign of anything wrong?

[Simon]

That's one of the great unanswered questions... 

[colirv]

And why is that after being stationary for ten minutes you can be back up 70 within half a minute with no sign of anything wrong?

Standing wave, innit.

[Simon_idnet]

Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.

[Gary]

Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.

Thanks Simon.  update appreciated. Can you post when it has been completed please?

[Baz]

    you have to laugh at BT really


they're that bad they're funny

[Dakota2]

Thanks a bunch BT. I just can't get on. Who do we email at BT to kick up the a*** I wonder?

[Baz]

Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.

just going back to this from Simon, im on LLU and yes speed seems ok,has been better, but why does TBB graph show me getting high minimum latency,have been for a while now.Is there any thing I can do

[Steve]

That's likely due to the connection between you and the exchange i.e. noise/interference and interleave being turned on possibly?

[Technical Ben]

Our Bandwidth Upgrade Order failed due to a "systems error". We managed to get a new order processed into BTs systems yesterday. It has the default lead-time of 5 working days, as usual. We have explained that this is unacceptable and that we expect a manual expedite and have escalated this demand within BT. We apologies for the sub-standard performance for customers on BT 21CN circuits. Neither 20CN nor LLU are affected.

I might have a look at your LLU options come the Sky takeover of BE/O2. As I've got Sky at the exchange or TalkTalk. But of cause, I'll await on what the changes in the business are, and what you see best.

PS, could be worse. BT have been down the bottom of my road for 5 days now (can hear the grinders as I type, and it's like 100m away). They fitted new supplies to a new build property (was 3 parking bays before... oh the insanity of it) on Wednesday. Thursday morning the water pipe at the begging of the road, 20m away, burst. It might not be BTs fault, as the road out of town did have a massive burst on the mains about 3 weeks back, so it might have weakened further down. But all in all I counted 5 BT vans, one of which was massive, all parked next to the break trying to fix the cables on Friday. Gossip is it was BTOW who broke the pipes. Thakfully, I'm connected from the top of the road, so no problems. 

[davecollins]

I'm seeing much better performance this weekend too, and the update is appreciated. I hope this continues - for now I'm almost happy :-)

[Gary]

Having gone almost all day with no issues I'm down to 28Mbps on a 68.2Mbps profile:( 

[davecollins]

Yup - me too. Back down to 26. Again.

[mervl]

It is clear that there is a very high level of consumer dissatisfaction with the performance of the infrastructure, and the administration, of both BT OpenReach and BT Wholesale divisions throughout the country. That suggests to me, at least, that the ISP marketing of what consumers can expect might be, frankly, unrealistic. Does anyone on here, for instance, enjoy a consistent connection? Can IDNet realistically market something that relies on the public Wholesale and OpenReach networks as "Enterprise" broadband - or does it just promise too much??? It's not just the capacity issue. BT's engineers seem to be struggling to cope, and so do their back office administrative systems, both look under-resourced which looks like a financing problem. It looks perhaps like the ISPs, of which there are no shortage, are awash with the consumers cash, whilst the regulated sharp end is starved. Not a recipe for a healthy industry, I fear (though not unusual, I'll grant).

[Reya]

I give up  

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

  1     2 ms    <1 ms     1 ms  [ router login redacted ]
  2    20 ms     *       19 ms  telehouse-gw4-lo1.idnet.net [212.69.63.98]
  3    20 ms    20 ms    19 ms  212.69.63.247
  4     *       20 ms    20 ms  rt-lonap-b.thdo.bbc.co.uk [5.57.80.91]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *       20 ms     *     ae0.er01.telhc.bbc.co.uk [132.185.254.109]
  8     *       20 ms    21 ms  132.185.255.140
  9    20 ms     *       20 ms  www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

[andrue]

There's a bit of packet loss on my line and the graphs are a bit lumpy but basically it's performing well for me still:



Overall (the last 18 months) and ignoring the weird 60-day fault I had for a while I've been very pleased. I'd say both BT and IDNet have provided a very good service. Interestingly on the subject of that old 60-day fault:

http://community.plus.net/forum/index.php/topic,119346.msg1035401.html#new

[Gary]

There's a bit of packet loss on my line and the graphs are a bit lumpy but basically it's performing well for me still:



Overall (the last 18 months) and ignoring the weird 60-day fault I had for a while I've been very pleased. I'd say both BT and IDNet have provided a very good service. Interestingly on the subject of that old 60-day fault:

http://community.plus.net/forum/index.php/topic,119346.msg1035401.html#new

By the time you do this speedtest the situation seems to be ok, same pattern every night in the week at the moment.

[Gary]

It is clear that there is a very high level of consumer dissatisfaction with the performance of the infrastructure, and the administration, of both BT OpenReach and BT Wholesale divisions throughout the country. That suggests to me, at least, that the ISP marketing of what consumers can expect might be, frankly, unrealistic. Does anyone on here, for instance, enjoy a consistent connection? Can IDNet realistically market something that relies on the public Wholesale and OpenReach networks as "Enterprise" broadband - or does it just promise too much??? It's not just the capacity issue. BT's engineers seem to be struggling to cope, and so do their back office administrative systems, both look under-resourced which looks like a financing problem. It looks perhaps like the ISPs, of which there are no shortage, are awash with the consumers cash, whilst the regulated sharp end is starved. Not a recipe for a healthy industry, I fear (though not unusual, I'll grant).

My connection was great on FTTC till this bandwidth issue, I imagine ones its in place it will be fine again.

[Steve]

I think given the explanation from simon@idnet we can expect a resolution before the end of the week, ok it's not been great performance wise lately but it has been recognised, not ignored and promised to be dealt with. I do wonder whether it may have been tough luck for a while longer with the 'big' players and similar problem.

[Gary]

I think given the explanation from simon@idnet we can expect a resolution before the end of the week, ok it's not been great performance wise lately but it has been recognised, not ignored and promised to be dealt with. I do wonder whether it may have been tough luck for a while longer with the 'big' players and similar problem.

Sky in my area over subscribed massive slow downs a month or two back, that cant have been fun, and as you say would we have gotten this sorted at all with them...