Help!

[Rik]

Best bet is to talk to support, explain the problem and quote your stats, Dave. Hopefully, they'll know a way round this.

[daveygravey]

My Migration is underway!

Cheers for all of your help chaps

[Rik]

I take it that support thought they could overcome the database, Dave? Good news, I'll fix you up with a parking space and a recliner in the back room.

[Lance]

Great news Dave!

ps I'll have a new recliner - you can have my old one!

[daveygravey]

I sent an email to support yesterday and they told me I can switch my current MAX connection to IDNet with no problems - from this they can chase BT regarding their incorrect database information.

Interestingly I've just done a 'www.btwholesale.com/getbroadband' check and it's given me the following:

'Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 2Mbps.

Our test also indicates that your line should be able to support a potential ADSL Max broadband line rate of 500Kbps or greater.'

Still not quite correct, but I guess we're getting there.

BT seem to think I'm miles away from the exchange, when, in-fact, I'm only 800m away 

[Rik]

'Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 2Mbps.

I suspect that the fixed-rate speed is the important one, the Max figure has always been an estimate and probably isn't used by BT to determine supply.

BT seem to think I'm miles away from the exchange, when, in-fact, I'm only 800m away 

It could be, of course, that you do have miles of cable between you and the exchange... 

Your attenuation suggests 2-2.6km.