Increasing consistent small packet loss

[Gary]

Well I just had a call from IDnet Simon (director) saying the new bandwidth is in place, he explained they have had a lot of new unlimited business accounts and I guess things slipped but they hope this will sort the issue out, if not they will keep on top of things till it does.  I have to say I really appreciated the call. Thanks Simon. 

[davecollins]

I also had a call from Simon - very reassuring that they're taking this seriously. So far so good - no packet loss and good speeds. We'll know this afternoon.

[Gary]

We'll know this afternoon.

That we will. Hopefully it will be fine now.

[mervl]

The issue I have is IDNet say and I quote "By refusing to oversubscribe our broadband services, we always ensure that bandwidth investment exceeds demand guaranteeing you the highest possible performance and reliability from your connection"

Can IDNet, or anyone else, actually do literally what that says? I'd love to see the outcome of a formal arbitration on that point. Actually, it wouldn't come to that; if they have any commercial sense (which they do) IDNet would let you leave and good luck with finding your "perfect" ISP. Create your own, perhaps?. Every contract has to be interpreted with a degree of common sense, I can say with some confidence having spent my working life dealing with contract law in a professional capacity. There might be better luck with the ASA, who seem ready to jump on just about anybody if they can't justify their marketing claims. The result is to get the marketing claim removed, if that makes you feel better.

[Gary]

Can IDNet, or anyone else, actually do literally what that says? I'd love to see the outcome of a formal arbitration on that point. Actually, it wouldn't come to that; if they have any commercial sense (which they do) IDNet would let you leave and good luck with finding your "perfect" ISP. Create your own, perhaps?. Every contract has to be interpreted with a degree of common sense, I can say with some confidence having spent my working life dealing with contract law in a professional capacity. There might be better luck with the ASA, who seem ready to jump on just about anybody if they can't justify their marketing claims. The result is to get the marketing claim removed, if that makes you feel better.

Really? So If for instance you say go to a bar and get half a pint from the barmen in a pint glass, and are told its because the floor was slippery or someone nudged him and its busy and you accept that pint, thats up to you. However most people would not put up with that, and for good reason. That analogy applies here, mervl.

IDNet pride themselves on performance and oddly enough people do tend to read the label on what they buy and expect the product to resemble that description, weird isn't it, but they do... Now I know nothing is perfect but also I do have something to base this ISP's current performance on and that is their track record, so using that as a yardstick when things go wrong is perfectly acceptable, as is quoting this company's aims on performance, especially when they have worked for a good many years.

[Steve]

It is one of their core statements, it is something that they have defended on this forum when comparing with other ISP products.

[Gary]

It is one of their core statements, it is something that they have defended on this forum when comparing with other ISP products.

Exactly Steve, and that's the reason many of us joined.

[Adrian]

Code Select Expand

1. 192.168.1.254                                                                                           0.0%    26    0.5   0.5   0.4   0.7   0.1
2. telehouse-gw4-lo1.idnet.net                                                                             0.0%    26   23.9  28.4  22.8  88.0  13.6
3. redbus-gw2-gi3-331.idnet.net                                                                            0.0%    26   23.7  23.3  22.9  24.4   0.3
4. redbus-gw2-gi3-331.idnet.net                                                                           83.3%    25   23.8  23.3  22.8  23.8   0.4
5. redbus-gw1-gi5-0-301.idnet.net                                                                          0.0%    25   23.6  23.6  22.4  24.3   0.4
6. www.idnet.net                                                                                           0.0%    25   23.6  23.4  22.8  24.3   0.4

[Bill]

Definitely a marked improvement on yesterday



Slight trace od red but that's always been there in the afternoon, and back up to full speed. Thank you IDNet

[davecollins]

Yup - I also saw slight hints of red, but speeds were consistently good all day. Hooray!

[joe]

13th:



14th:



An improvement , but apparently only back to where this thread started.  My speeds have never been compromised however.

[Steve]

Well I just had a call from IDnet Simon (director) saying the new bandwidth is in place, he explained they have had a lot of new unlimited business accounts and I guess things slipped but they hope this will sort the issue out, if not they will keep on top of things till it does.  I have to say I really appreciated the call. Thanks Simon. 

Sounds like a potentially difficult balancing act with some unlimited business users. I was looking at the timing do they only work in the afternoons, watch sport all afternoon because they've done their daily work in the morning or wait for the east coast of the US to wake up.

[Gary]

Sounds like a potentially difficult balancing act with some unlimited business users. I was looking at the timing do they only work in the afternoons, watch sport all afternoon because they've done their daily work in the morning or wait for the east coast of the US to wake up.

Probably a mass playing of Candy Crush mid afternoon, Steve. It is odd timing though, you would expect spikes in the morning when people get to work...

[Gary]

An improvement , but apparently only back to where this thread started.  My speeds have never been compromised however.

Looking at a few IDNet on craigs, some graphs some show hardly any some show a bit more like yours, this could be down to the local exchanges too, as its not completely across the board but its worth keeping an eye on. I found though that the TBBQM showed packet loss but actual pings didn't 

[Glenn]

Ray's line has almost been totally unaffected throughout the whole affair.

[Gary]

Ray's line has almost been totally unaffected throughout the whole affair.

Is he on adsl, adsl2+, LLU or FTTC, Glenn?

[Glenn]

8mb ADSL I believe

[Ray]

Is he on adsl, adsl2+, LLU or FTTC, Glenn?

Yes I'm on 8Mb ADSL Gary, this is my line over the last couple of days: -

[Lance]

Still all goes from BT into IDNet towers over the same link though, regardless of package.

[Gary]

Still all goes from BT into IDNet towers over the same link though, regardless of package.

True but it seems FTTC got hammered more often than adsl and adsl2+ Lance. Which makes me wonder about how the bandwidth was balanced.

[Glenn]

Could it be that the higher frequencies used for FTTC are effected more than the ADSL frequencies?

[Gary]

Could it be that the higher frequencies used for FTTC are effected more than the ADSL frequencies?

Probably, Glenn.

[joe]

Break in connection this morning. Anyone else? any connection to new upgrade?

[Bill]

Nothing here, either in BQMs or router log.

[colirv]

Great here. No packet loss at all and good speed.