Increasing consistent small packet loss

[joe]

and at 4.30 we find:-



the usual afternoon dip with no Olympics as an excuse.

[mervl]

  No issues here in the east either on TBBQM or  with speeds. But then I stayed on a capped 40/10 service. Perhaps BT shouldn't have uncapped the domestic service if the network infrastructure can't take the consequences.

At least I don't have to fret about not getting what I might have got and, if I want to concentrate on anything, there's making the best use of what I have got, which is hard enough.

[Bill]

I have to say that speeds still aren't good, but better than when the Olympics were on:



BQM's are still poor in the evening, I need some way to determine whether the problem could be my exchange (or even my cabinet?)... iow, someone local with a fixed IP, a different ISP and who doesn't mind me setting up a BQM to their router. I've thought it over and come up with exactly zero candidates

[Steve]

Bill I'm not sure whether this is still applicable

http://www.kitz.co.uk/adsl/btwspeedtest.htm

It used to test your connection with BT servers and not your ISP

[zappaDPJ]

My connection is the same as usual, total garbage during peak hours.

[Bill]

Bill I'm not sure whether this is still applicable

I'd forgotten about the old BTw test, thanks.

I'm not sure it'll do what I want tbh- I'm more interested in the congestion implied by the BQM than single speed tests, they quite often show clean anyway if (Sod's Law!) I happen to run it at a quiet moment. And that test can only be run once every 3 hours!

But it could be a useful one to have in reserve.

[Simon_idnet]

Bill, Zap - both your BQM graphs show the classic signs of a congested cabinet/exchange. Please could you both run the BT Speedtest during a bad spell and send them into Support? We'll then raise a fault with BT for you.

[Bill]

Will do, the worst looks around 10pm for me... but is mine bad enough for BT to view it as a fault? Don't they usually want three, spread thoughout the day?

I've only run one BT test where the speed showed as red, and that was only by about 200kbps.

[Simon_idnet]

It will be a battle with BT. They will want to send an engineer which we will have to refuse because he would only arrive at a time when the problem is not in evidence. BT removed to process for us to complain about a congested Exchange because, they say, capacity is automatically managed. So we'll have to convince them that it is their management of your Exchange that is faulty rather than your line being faulty.

[Steve]

Is this still relevant for FTTC?

http://usertools.plus.net/exchanges/

Not sure who looks after FTTC though , aren't the cabinets down to Openreach and then the exchange and after is BTw which if I'm right sounds a tad confusing.

[Gary]

Is this still relevant for FTTC?

http://usertools.plus.net/exchanges/

Not sure who looks after FTTC though , aren't the cabinets down to Openreach and then the exchange and after is BTw which if I'm right sounds a tad confusing.

Spot on Steve. Openreach look after as you said FTTC cabinets and the exchange, then its BTw who are in charge of  things like the EES to MSE upgrades that are going on at the moment.

[Bill]

It will be a battle with BT.

Doesn't sound too promising, but I'm game if you are

Would a copy/paste of the text or a screen grab be preferable?

I've also started a 24-hour ping (at 10s intervals) to idnet.com, if that shows anything useful I'll attach the file at the same time.

@Steve- I don't think it's relevant, but fwiw my exchange shows as green. Mind you, it still refers to 20CN virtual pipes

[Simon_idnet]

A screenshot will be fine.

20CN used VPs. 21CN uses SVLANs.

[NGDragon]

And it looks like it is still happening...

Monday 24th - 17:29



Monday 24th - 17:50



Tuesday 25th - 17:27



And my BQM at current moment


I have no issues at all on weekends or normally after 18:00 and up till recently had no red in it at all.

[Gary]

Download speed achieved during the test was - 53.07 Mbps
For your connection, the acceptable range of speed is 55.6 Mbps-69.5 Mbps .
Additional Information:
IP Profile for your line is - 69.5 Mbps

A nice line in the red  No issues at weekends though, wasn't to bad yesterday, worse today and that all to familiar red TBBQM curtain is back again. After 6pm it will be fine as NGDragon said.

[NGDragon]

And as predicted.

Tuesday 25th - 18:00

[davecollins]

So much for it being over when the olympics finished. Sorry to sound bitter but blah....

[Reya]

It's all gone Pete Tong again over here 

[Bill]

A nice line in the red 

I'm getting quite a collection of red lines to send to Simon tomorrow (running a speedtest every hour or so), the last one is the best so far:

Download speed achieved during the test was - 15.43 Mbps
For your connection, the acceptable range of speeds is 51.67 Mbps-64.58 Mbps .
Additional Information:
IP Profile for your line is - 64.58 Mbps




edit- I should add that these tests are to give Simon something to beat BT about the head with- he's sure it's exchange/cabinet congestion and it's my favourite idea too.

[andrue]

Just  a thought: if DSL customers can get DDOS attacks of several Gigs in a few minutes, then that's likely to screw up your data allowance isn't it? 

http://www.idnetters.co.uk/forums/index.php/topic,31833.0.html

I'm now with a different ISP on an unlimited package. Once almost burnt, never again. Contrary to my posts in that thread I'm still running my email server. It's doing fine

[Bill]

Bill, I've noticed recently that our BQMs could be twins. I suspect we have the same issue although I'm fairly sure we are in different locations (North London here).

Picked this up on tbb, are you anywhere near Crouch End?

http://status.aa.net.uk/1890

[Gary]

So a good weekend with no slow downs on my side, waiting for the red curtain of wtf to slip back today around 5:30pm... hoping it wont. Then again I hope Russia does not kick off in the Ukraine but what's the chance of that not occurring either... 

[zappaDPJ]

Picked this up on tbb, are you anywhere near Crouch End?

http://status.aa.net.uk/1890

I'm on different exchange Bill, probably about 5 miles from Crouch End. However I did have an engineer call Sunday lunch time. As you can see below, he managed to time his visit really well, leaving just before the daily packet loss started.



He was not happy that I didn't have a clear and obvious fault but he did say the FTTC cabinet was filled to capacity.

I'm currently renting an office, I've given up trying to work from home and in the medium term I'm looking to move. The communications infrastructure in this area is abysmal, a real backwater. Even Virgin don't bother. Twice I've tried and failed to get a second line connected. I've pretty given up of ever getting a decent connection.

[Bill]

Ah well, it was worth a shot. (I used to live in Muswell Hill many moons ago, so thought you might be in the area)

I had an engineer turn up on Saturday, he also left before the fun really got started (although it was quite a bit later that day- the fine weather must have kept people away from their computers!)

He changed the faceplate for a newer version (mine apparently didn't have some extra choke in it or something) but didn't expect it to make any difference, and he was right.

I showed him the speedtests I'd done, along with the BQMs (which I had to explain), he agreed that it looked like congestion somewhere but that was outside his remit. Fair enough.

Youngish bloke, good lad. Makes a nice change to get one who accepts that the customer might just know what they're talking about!

[zappaDPJ]

Ah well, it was worth a shot. (I used to live in Muswell Hill many moons ago, so thought you might be in the area)

I wish, although we have quite a number of friends who live in that area. One couple just sold their four bedroomed semi, close to Alexandria Park Road for 1.6 million Here's another one for sale in the same road: http://www.rightmove.co.uk/property-for-sale/property-44692079.html?premiumA=true They were clearly robbed!

I'm nearer Barnet, so further north.