Increasing consistent small packet loss

[Gary]

It's improved here - for now. There is still packet loss, but far less. Download speed appears to be good now.

I'm also in a year's contract but will be prepared to take it on the chin if I need to. It's bad for our business. We do a lot of video conferencing and webinars - so right now we're not getting what we paid for.

IDNet support used to be excellent. It's not any more.

Put in a complaint to IDNet maybe, and official one, they say that the network is monitored for issues etc etc etc but recently we have seen that this does not seem to be the case. I would like to see AAIPS's line quality monitoring (they have it built in to your package with a Firebrick) to see if they are getting any. It could be that the likes of BT are just so huge they can cope with demand  better. For small Niche ISP's balancing finance, bandwidth and performance is not easy, and IDNet are not a ISP designed for the average user and less so now than say 4 years back. I wonder sometimes if we suffer at the expense of their business side which is really their bread and butter.

[sobranie]

Have rebooted router etc etc but speeds are still the pits, hit 30 a few mins ago.(down from normal 75). As usual, it does me good to have the odd moan.
jftr, did IDNet ever get the additional bandwidth as there's been no mention of it!!!!!

[Steve]

I've just check my throughput and for me it's completely normal, however my TBBQM is showing packet loss,below is from speedtest.net it's as near as damn it the same as my BT speediest.

[andrue]

Been great for me for a couple of weeks now. It seems like BT's firmware update to cab and modem has improved my connection. I seem to have lost interleaving permanently which surprises me. I'm not running at full speed though so I think they must have tweaked things to allow for lower sync without interleaving.

Anyway, read it and weep

[davecollins]

Mine's been dreadful all afternoon:

[Steve]

My graph is very similar but throughput remains ok at present.

[Gary]

Anyway, read it and weep

Which has exactly what to do with IDNets packet loss?

[andrue]

Which has exactly what to do with IDNets packet loss?

It demonstrates that it's not affecting everyone unlike previous network related issues so is probably local to those suffering it.

[davecollins]

And today it's even worse. Great.

[Steve]

I would agree currently my throughput on several tests is down to 15-17 Mbps from 38-42Mbps.

[psp83]

Noticing it today as well

[Bill]

Throughput isn't too bad here atm, but a lot more packet loss than there should be. (BQMs in sig for anyone interested)

There's still something amiss somewhere

[mervl]

  Same. Daren't do any speed test, but here in la la land BTOR have apparently announced the availability Q4 2013 of FTTPoD at the local exchange. (Though I'll warrant not a Node in this part of the area unless they've gone completely bonkers.)

[andrue]

My TBBQM shows packet loss earlier this afternoon but nothing now and I'm still getting full speed.

Same. Daren't do any speed test, but here in la la land BTOR have apparently announced the availability Q4 2013 of FTTPoD at the local exchange. (Though I'll warrant not a Node in this part of the area unless they've gone completely bonkers.)

Yup, same here. I'll have to skip it though. Really got no way to justify the speed or the cost.

[davecollins]

I'm good now - was dreadful earlier:

[mervl]

Yup, same here.

You got a major new residential development in the offing too, in the locality?  You'll have to move with that extra pay from the new job!

[joe]

Mine continues to deteriorate. Doesn't now appear any different to before Simon told us extra bandwith had been ordered.



I too query whether the promised improvement has been implemented.

Having said that speed is holding up, a whole lot better than most!

[Gary]

I left a message for iDNet on facebook regarding this, I would suggest everyone email in, let them know. I know support seem to blame peering points etc but if they get a mass of emails or calls with data and the Thinkbroadband quality meter results they may get on top of this. I worry over Christmas the network could grind to a halt down under film downloads and new gadgets going on-line.

[brian_idnet]

Hi All,

We are unable to see any obvious cause across our network, if you are seeing any issues, please send us some ping and traceroute results to support@idnet.com.

Regards
IDNet

[davecollins]

Brian,

Are the various graphs that people are posting not enough to convince you that there's a problem?

This has literally been going on for more than two months for me, and I've given up contacting support as it goes nowhere. One of your support team's last piece of advice was that I post here.

After New Year I will be looking at who to go to once I leave, but I will be leaving. IDNet used to have excellent support, but you shouldn't be relying on your reputation of yesteryear.

A very disappointed customer.

[Gary]

Brian,

Are the various graphs that people are posting not enough to convince you that there's a problem?

This has literally been going on for more than two months for me, and I've given up contacting support as it goes nowhere. One of your support team's last piece of advice was that I post here.

After New Year I will be looking at who to go to once I leave, but I will be leaving. IDNet used to have excellent support, but you shouldn't be relying on your reputation of yesteryear.

A very disappointed customer.

Send them the info if you can, the more they get the better it is. Individual pings and traceroutes give more direct info than the graphs , it cant hurt, even if you are leaving. 

[Gary]

Hi All,

We are unable to see any obvious cause across our network, if you are seeing any issues, please send us some ping and traceroute results to support@idnet.com.

Regards
IDNet

Brian, I know you need pings and traceroutes but the packetloss on the graphs are saying there is an issue, and it could be bandwidth, it could be a business user taking up bandwidth, or maybe you need bigger pipes, who knows, I dont. It does seem that as FTTC is growing the network seems to be groaning under its weight.

There is nothing on Thinkbroadband from any of the other small ISP's, so surely a diagnostic at your end would be proactive, you must be able to see the packetloss too? Did the second bandwidth order Simon asked for happen? If not that could be part of the issue, no one has confirmed or denied that question. Christmas is coming and with everyone off I really wonder what's going to happen. Even though I am in a years contract it is making me wonder if I should 'take it on the chin' as someone else said and move on and I would prefer not to have to take such a loss but this is going on to long, and really it should be sorted by now.

[Steve]

There's nothing showing yet for me today, and throughput is fine obviously I'll be looking later.

[brian_idnet]

Hi Gary,

We are unable to locate any specific cause within our network so trace routes and ping tests may help to uncover the cause/location of any issues being seen. The additional bandwidth has been added and the network has plenty of headroom.

Regards,

Brian
IDNet

[Gary]

Hi Gary,

We are unable to locate any specific cause within our network so trace routes and ping tests may help to uncover the cause/location of any issues being seen. The additional bandwidth has been added and the network has plenty of headroom.

Regards,

Brian
IDNet

Thanks Brian, its odd how this manifests, its not bad today so far as Steve said, but yesterday was awful. It seems to get worse from 12Pm onwards, hopefully its sorted but its come back before. Thanks for your input thats really helped answer a few questions