Increasing consistent small packet loss

[Adrian]

MAC requested, I can't put up with this any longer. It's been cr*p today.

[sobranie]

Roll on July when I can ditch this ISP..

[Adrian]

Oh joy! Compare to the graph in my signature which is very typical of what I can get.

[davecollins]

I tried posting to get their attention on their Facebook page but my post was apparently deleted.

Quite incredible. We've used Idnet for years, but this is simply awful.

Time for me to find a new provider.

[brian_idnet]

Hi All,

Following further investigations, we have submitted a new upgrade order with BT which is due to complete on 14th and we will also be carrying out network maintenance work this coming Sunday morning which should resolve the issue.

Regards,

Brian
IDNet

[Gary]

Hi All,

Following further investigations, we have submitted a new upgrade order with BT which is due to complete on 14th and we will also be carrying out network maintenance work this coming Sunday morning which should resolve the issue.

Regards,

Brian
IDNet

Thanks Brian, glad to here you have found the issue hopefully 

[jameshurrell]

Wierd thing is, I have not noticed any impact on my download speed at all - I have only seen that there is an 'issue' after coming here. My TBB graph does show the packet loss though.

edit removed graphs as they showed names on them??

However, a client's IDNET line shows pretty much nothing... so it's not across the board.

[Technical Ben]

Hi All,

Just a quick update we checked the network again today and found no issues. As part of a test as well we have two FTTC lines setup on the TBB checker and both of those are showing no packet loss. As has been suggested earlier if are experiencing any issues please contact support directly so we can take a further look. including any speedtests/trace routes etc so we can get as much data as we can.

Kind regards
Simon Mulliss
IDNet support

Thanks for the update. Interesting. Not read the whole thread, so wondering if there is a local choke point somewhere?

[Baz]

What is the issue....not that i'll understand but some people will and it might help a bit as to why its happening.

[Technical Ben]

Ping and packets seem fine here. Did notice a slow site yesterday but wondered if that was the site.

[Steve]

I tried posting to get their attention on their Facebook page but my post was apparently deleted.

Quite incredible. We've used Idnet for years, but this is simply awful.

Time for me to find a new provider.

Well I can see your FB post!

[Bill]

Wierd thing is, I have not noticed any impact on my download speed at all - I have only seen that there is an 'issue' after coming here. My TBB graph does show the packet loss though.

edit removed graphs as they showed names on them??

However, a client's IDNET line shows pretty much nothing... so it's not across the board.

I don't always see any effect on speed either. I'm not convinced that the speed drops and packet loss are related, but we'll see what happens in a week or so's time. Hopefully I'm wrong


(Assuming BT don't lose the order again )

[Gary]

I tried posting to get their attention on their Facebook page but my post was apparently deleted.

Quite incredible. We've used Idnet for years, but this is simply awful.

Time for me to find a new provider.

I can see your post too on FB

[davecollins]

I can  see my posts too. Conspiracy theory shattered then!

Fingers crossed that this actually resolves the situation.

[andrue]

At least the packet loss caused me to spot a runaway mail server. It prompted me to check my TBBQM and saw the jitter. Turned out my server was correctly detecting spam to invalid accounts but was redirecting the mails to a no-one account instead of rejecting them outright. That was tolerable until the new year then some script kiddy started sending mails that were 100kB in size. Doesn't sound too bad..except the git was sending three or four a second.

Since the 1st I've burnt through around 70GB of data 

Hopefully I've corrected it now and my line seems a lot quieter. With a bit of care I should be able to get to the end of the month without having to buy any bandwidth 

[Steve]

I think things like that have always put me off running my own mail server, I'm happy to pay someone else, as that sort of bandwidth usage could get very expensive if left unnoticed.

[Gary]

Maybe a system similar to the alarm when IDnet phone tariff calls go over a certain amount in a short time could be implemented for Broadband? On a different subject I would like to know what this maintenance occurring in Sunday is.

[andrue]

Maybe a system similar to the alarm when IDnet phone tariff calls go over a certain amount in a short time could be implemented for Broadband? On a different subject I would like to know what this maintenance occurring in Sunday is.

It would be very, very nice if IDNet did something like that. Personally I'd be prepared to pay a little extra just for the peace of mind. I'm still trying to remember why I changed those filters to redirect in the first place. It was about a year ago and presumably I felt there was a good reason. I wonder if my new router supports SNMP?

Oooh, according to Billion it does. In that case all I need is a monitoring utility on my server and I should be able to post warnings to myself.

http://www.dart.com/snmp-free-manager.aspx

[davecollins]

There are also RSS feeds for your bandwidth usage - if that helps?

[Gary]

There are also RSS feeds for your bandwidth usage - if that helps?

If you were away or at work an email saying something is going on would be useful, then you could contact someone who maybe would be able to pull the plug till you can deal with it.

[andrue]

There are also RSS feeds for your bandwidth usage - if that helps?

A passable alternative, perhaps. At least they seem to show your usage so far today (give or take an hour). Shame that doesn't appear on the portal.

[Simon]

Do you mean on the forum?

[andrue]

Do you mean on the forum?

No, I meant on the IDNet portal, https://www.idnet.net/secure/

[davecollins]

No, I meant on the IDNet portal, https://www.idnet.net/secure/

It does - under bandwidth usage.

[andrue]

It does - under bandwidth usage.

Mine doesn't. It only shows usage up to the day before. To find out today's running total I need to get the RSS.

'During the time period 1 January 2014 to 7 January 2014 your bandwidth use was:'

Note: Today is the 8th.