Increasing consistent small packet loss

[psp83]

Its back again for me 

[davecollins]

Me too - again. On Friday too.

[colirv]

Ditto.

[mk1]

It has appeared on mine today, (since lunch time) as my line was disconnected for some reason over the weekend:

[Fizzy]

My speeds a bit all over the place again tonight too - with some downloads stopping at 0bps for a while?

TBB speed test looks odd too..



Was actually thinking of upping my account to a higher usage limit but having doubts, considering this has happened a few times now.

[joe]

Yes, we are about where we were when I started this thread

[Gary]

Yes, we are about where we were when I started this thread

Your one is slightly different from the others, yes there is packetloss showing once again on them all, including idnets dedicated server, but yours is constant, as to whats causing that I'm not sure, it could be your exchange, possibly your router but its definitely different.  http://craigswebsites.co.uk/ping/

[SimonM_IDNet]

Hi all,

If anyone is experiencing any major issue as always we would request you send us any data you can to support@idnet.com - This would include trace routes ping tests and speedtests so we can take a further look.

Kind regards
Simon M
IDNet support

[Lance]

Simon,

Can you not consider the various BQM graphs posted here as sufficient evidence of an issue specific to IDNet? If all, or at least most, IDNet users can demonstrate low level packet loss all to the same degree and at the same time, whilst also demonstrating that the issue doesn't exist for other ISPs, surely that is evidence of an IDNet issue?

A lot of users are becoming frustrated at the reoccurring packet loss which to most users would appear to either be congestion (either over the BT pipe, within IDNet's network, or on the peering arrangements) or could point towards hardware issues in core routers/servers/switches.

If you would like more specific tests to be completed by users then please advise of this and the specifics for each test. I'm sure many users here will gladly assist IDNet with trouble shooting.

[Technical Ben]

I would assume as it does not show where/how etc for the packet loss, more info is needed?

[Gary]

Hi all,

If anyone is experiencing any major issue as always we would request you send us any data you can to support@idnet.com - This would include trace routes ping tests and speedtests so we can take a further look.

Kind regards
Simon M
IDNet support

Considering the IDNet dedicated server shows the same packetloss, surely thats enough for you? Many people have posted, and we are willing to help, but its the same issue as before, and for a few days things worked smoothly, but its back again, pages are loading slowly, and its very frustrating, as Lance has pointed out. You must have enough information and self diagnostic abilities to work out the when why and how buy now hopefully?

[Gary]

I would assume as it does not show where/how etc for the packet loss, more info is needed?

There are only so many times you can tell a plumber that water does not always come out of the tap before they have to start looking further at their own pipework...

[mervl]

Just wondering: Do IDNet's major business users' connections go through the same core hardware? And are they suffering/complaining of the same issues? Because if they are, I'm sure they'd be screaming blue murder. And presumably, their connections are monitored more closely. As reported previously for my connection (otherwise as good as it gets) the deterioration is highly variable: it can be OK and then deteriorate substantially a few minutes later. But the hours of disturbance it can be timed almost exactly 1400-1800 and/or 2000-2200 with lower level daytime packet loss from 1000.

[zappaDPJ]

Hi all,

If anyone is experiencing any major issue as always we would request you send us any data you can to support@idnet.com - This would include trace routes ping tests and speedtests so we can take a further look.

Kind regards
Simon M
IDNet support

While I'm quite happy to do this I'd also argue quite strongly that it shouldn't be necessary. There's a clear and obvious problem that's been occurring for months. Everyone posting TBBQMs is displaying the same degree of packet loss at exactly the same time. When this occurs throughput becomes highly erratic for everyone and as another user has touched on, it can actually stop for short periods.

At the moment there's packet loss showing on vitally all the the IDNet live TBBQMs I can see and I can see a lot of them. As usual my throughput has been cut in half. This is in itself is not a major issue but the continual buffering and the fact that I'm constantly losing connection to all manner of servers renders my connection next to useless.

[colirv]

If anyone is experiencing any major issue

Like others I'm suffering some small packet loss much of the time. I don't think it's interfering with what I do, so I'm reluctant to call it "major", yet my limited knowledge suggests it shouldn't be happening at all. I'm happy to do other tests if told exactly what's needed.

[psp83]

When the packet loss happens for me, my FTP, SSH and connection sensitive stuff keeps disconnecting, so I'm in the process of looking at a new ISP.

I've been with IDnet now for 7 years and its the first time I've actually been talking to other ISP's customer services trying to get to know what they are like and how they handle things and to see if they are worth my money.

[davecollins]

I've been with IDnet now for 7 years and its the first time I've actually been talking to other ISP's customer services trying to get to know what they are like and how they handle things and to see if they are worth my money.

I've been a customer for many years as well. I had Simon on the phone recently apologising and saying that this would be fixed, but it didn't last long. It's going to cost me to leave Idnet but I no longer have a choice. I'm already reaching out to a few companies. I don't want to bother going through Idnet's channels again - I always get nowhere.

[zappaDPJ]

When the packet loss happens for me, my FTP, SSH and connection sensitive stuff keeps disconnecting, so I'm in the process of looking at a new ISP.

I'm having the same problem Paul.

[Gary]

I'm having the same problem Paul.

Its nightmare for online gaming in a co op, I just bought myself a new PS4 hoping to have many hours of online fun with it. I'm hoping things will improve as my contract is not up till September, I cant really afford to buy myself out that's like throwing money away, and tbh it would be nice not to have to even be thinking of that possibility as IDNet have always been great.

[mk1]

Still dropping here:

Both of these TBQM look very simular through today!

While I'm quite happy to do this I'd also argue quite strongly that it shouldn't be necessary. There's a clear and obvious problem that's been occurring for months. Everyone posting TBBQMs is displaying the same degree of packet loss at exactly the same time. When this occurs throughput becomes highly erratic for everyone and as another user has touched on, it can actually stop for short periods.

At the moment there's packet loss showing on vitally all the the IDNet live TBBQMs I can see and I can see a lot of them. As usual my throughput has been cut in half. This is in itself is not a major issue but the continual buffering and the fact that I'm constantly losing connection to all manner of servers renders my connection next to useless.

[davecollins]

All good right now - but it won't last. It'll go down this afternoon at some point, and will then continue until it picks up in the evening.

Is anyone else as fed up as I am about this? People using non-Idnet providers aren't seeing this at all. We're getting cr*p performance at a premium price - and nothing is being done about it.

I'm considering taking some more extreme measures over this, but am waiting to speak with Idnet first. I've asked them to call me and will keep people posted.

[Simon_idnet]

We're still working on this issue. After we had the extra bandwidth delivered by BT we then doubled the number of LNS servers at the edge of our network in order to distribute the load more evenly. The maintenance work in mid-Jan allowed us to re-route the fibre bearers from BT to terminate on more powerful equipment in our core network. We are also working on moving more of our heaviest bandwidth users onto our LLU network. This is all designed to better balance the traffic flows through our network so that we can ensure the level of performance that we aim to provide.

On the leased-line side of the business we can now provide circuits using either BT Openreach, BT Wholesale, TalkTalk Business, Virgin Media Business, Cable & Wireless and Level3. So we have lots of work going on creating many improvements all designed to make the service as good as you expect from us.

[Tacitus]

Those of you complaining about small packet losses might want to read this by Adrian Kennard:

http://revk.www.me.uk/2014/02/bt-official-3-packet-loss-is-not-fault.html

[Technical Ben]

Interesting. Would explain the current "stale mate" that appears in this thread. Also, such contracts on FTTC resellers would presumably be private/NDA? IE, if BT say, "it's 3% or the highway", and hide the details in T&C, who can argue?

Or alternatively, if they insist 3% is not a fault, they will not even admit to IDNet there are any packet losses. 

[Bill]

The problem being that it only seems to occur on IDNet BQMs...