Increasing consistent small packet loss

[Gary]

Yep, I'll be getting my mac code next week.

It's a shame to leave after 7 yrs but it has to be done.

I could not leave until my contract is up, as I only had FTTC activated in September. Paying up the remainder would be a bad move financially and one that I think would be premature. I'm sure IDNet will get a grip of the situation, but peoples patience is wearing thin and that's not great for any company.  Saying that my connection has been flying along these last few days so at the moment I'm happy, time will tell in the long run though.

[Adrian]

It's a shame to leave after 7 yrs but it has to be done.

I moved to A&A  couple of weeks ago and while I am not on fibre I am seeing none of this packet loss nonsense, which I did see on IDNet. Adrian Kennard has posted a very good explanation of packet loss and its consequences at http://revk.www.me.uk. Also a few days ago he wrote that BT do not seem to consider 3% packet loss a fault despite its dramatic impact on fibre connections.

[Gary]

I moved to A&A  couple of weeks ago and while I am not on fibre I am seeing none of this packet loss nonsense, which I did see on IDNet. Adrian Kennard has posted a very good explanation of packet loss and its consequences at http://revk.www.me.uk. Also a few days ago he wrote that BT do not seem to consider 3% packet loss a fault despite its dramatic impact on fibre connections.

As mentioned earlier though that's a different kind of case and one customer, Although the 3% is an eye opener. The issue at IDNet is odd, I'm not even sure its really packetloss in fact I have no idea tbh anymore, as I said mines fine at the moment, but tomorrow will be interesting as it was always fine over weekends. A&A are way to expensive on FTTC for me but they are a very good ISP, but once again not worth for fibre, which is like an immovable rock, all ISP's pretty much offer the same service on FTTC, its down to do you like outsourced calls or not basically, they cannot reset a profile by calling openreach like with ADSL, they are pretty much hands off as BTOR designed it to be. Interesting article though. 

[psp83]

I could not leave until my contract is up, as I only had FTTC activated in September. Paying up the remainder would be a bad move financially and one that I think would be premature. I'm sure IDNet will get a grip of the situation, but peoples patience is wearing thin and that's not great for any company.  Saying that my connection has been flying along these last few days so at the moment I'm happy, time will tell in the long run though.

Its just not these issues, its other things as well, like the quota for the price when other ISPs like IDnet are offering higher for the same amount per month.

[Den]

I feel so sad that so many people are having problems with Idnet. It is and has been the best company for broadband supplies and I would still be with them if it was not for the cost if fibre and that was the only reason I left and went to BT Infinity. It's strange that so many people are having these problems as I would have expected it to be across the board regardless of who you are with after all in the end we are all with BT. 

[Gary]

Its just not these issues, its other things as well, like the quota for the price when other ISPs like IDnet are offering higher for the same amount per month.

AAISP are I think more expensive, IDNet offer and I admit I could use alot more, what they can for the size of the ISP they are. On ADSL it was fine, its just on FTTC we can use so much more which is why the quota is to little. IDNet can't keep up with Zen, Plusnet or  BT and I don't expect them too, because those are massive companies, even Zen is by scale much bigger than IDNet and have their own equipment in some exchanges, so they can afford much more bandwidth, bigger servers etc. IDNet are a niche provider and that's that. AAISP I think charge £40 for 100GB on FTTC but I could be wrong. I think many of us only discovered we wanted more when we got FTTC and saw words like unlimited when we saw our useage go up and realised that's what we need/want. In essence many but not all FTTC users usage pattern has outgrown iDNets demographic.

[psp83]

AAISP are I think more expensive, IDNet offer and I admit I could use alot more, what they can for the size of the ISP they are. On ADSL it was fine, its just on FTTC we can use so much more which is why the quota is to little. IDNet can't keep up with Zen, Plusnet or  BT and I don't expect them too, because those are massive companies, even Zen is by scale much bigger than IDNet and have their own equipment in some exchanges, so they can afford much more bandwidth, bigger servers etc. IDNet are a niche provider and that's that. AAISP I think charge £40 for 100GB on FTTC but I could be wrong. I think many of us only discovered we wanted more when we got FTTC and saw words like unlimited when we saw our useage go up and realised that's what we need/want. In essence many but not all FTTC users usage pattern has outgrown iDNets demographic.

Exactly and that's why I'm moving to another ISP, not one like BT though, I still want to keep the IDnet like quality and get a bit more for what I pay so I don't have to watch my usage everyday, plus there is now 2 NowTV boxes in this house with a movie subscription and 100GB just won't be enough anymore.

If it wasn't for the packet loss issue causing problems with my day time work and the use of NowTV/streaming then I would stay with IDnet.

[Adrian]

Yes, A&A charge £40 for 80/20 FTTC with 100GB cap which is about £5 more than IDNet, similarly for a 200GB cap, so not a vast difference though I can appreciate that for many people, every penny counts these days. I suppose for FTTC, ultimately both ISPs are offering identical packages constrained by the dead hand that is BT. So you could argue that A&A isn't worth even the extra fiver.

I won't have FTTC here until 2015, assuming it actually reaches me so I don't yet have to make any decisions, but as with all financial matters every alternative will be given due consideration, but I doubt I could ever go to a "stack 'em high" ISP.

[Den]

After I moved to BT I ran into a problem and had to contact their help desk. They arranged a visit from Openreach and he found a problem at the exchange. He also felt that my Homehub 4 was nor performing the way it should so promptly changed it and all was well. The other week I contacted them and lifted my service on Infinity One to unlimited (after purchase of smart tv) and purchased a Homehub Five for £45. I plugged the Homehub 5 in and it worked without any intervention from me.

If the service and performance continues like this I will have nothing to moan about. I am now in the awkward position that I recommended Idnet to a large number of friends and customers and I am the one that left the ship. I repeat I would not have left Idnet only for the cost of Fibre being so high and truly never thought I would. I hope they manage to sort out their problems as I would come back to them like a shot if it was cost effective to do so.

[colirv]

Yes, A&A charge £40 for 80/20 FTTC with 100GB cap which is about £5 more than IDNet.

A&A charge a further £1.20 for email and another £1.20 for web space, both of which are included in IDNet's price.

[zappaDPJ]

[andrue]

To be clear I'm not leaving IDNet out of spite or anger. It's just that this is the second time I've come under attack. Initially it was my server but I'm wondering if the two are related (this time it's DNS queries). So I've just taken the opportunity to review how I use the internet and decided I really don't need a quality service. If I stop running a mail server all I need is a service capable of browsing so why pay more than I have to.

[Bill]

@ Zappa:

[lozcart]

My speeds are fine but I have still got the "yellow rug" on BQM

[Den]

I don't normally post my speed tests but I wondered if this would help to show my service figures.

http://www.thinkbroadband.com/speedtest/results.html?id=139197461711854597411

This test is typical of the results I have every time and wondered if other folks results are the same.

[Bill]

TBB speedtest is fine too:



(Ignore the very slow single-thread download, it's a bug in the version of Flash that Safari uses)

I've also got the yellow rug (BQMs in sig), but it's a shorter pile than last night

[Gary]

All fine here too.

[Simon]

No problems here, but on ADSL.

[Adrian]

A&A charge a further £1.20 for email and another £1.20 for web space, both of which are included in IDNet's price.

You are of course correct. I forgot about these as I don't use either.

[Steve]

Just wonder whether we could keep this thread on track please with posts relating to the subject heading.

[Gary]

Well everything ran smooth as butter my end tonight. Maybe Zap could use the Zen status checked and put his postcode in to see if there are any issues, might be worth using plusnet tools to see if the exchange is showing red. Seems most of us faired well so far. Lets hope the rest of the week runs well too. I do sometimes wonder if the BQM is a red hearing, or people are just looking at it to much for every slight little glitch, its easy to focus on that  after the problems of the last few months, maybe we should watch them less and think around the issue with other tools like pings and traceroutes when needed. Maybe something in the configuration of IDNet does not mesh well with the BQM, if flash can cause issues on OS X TBB speed tests I guess anything is possible.

I'm fed up of looking and thinking about all this now tbh, after the pain of the last few weeks in our household I started looking at this as just a first world problem. Many things happen to women and children and adults in this world that are unspeakably evil and sad, and all we have to worry about is our broadband speeds. I think they would give anything to swap their lives for something so trivial when starvation or water shortages are killing their families, or their children are stolen and sold into the sex trade. WE really are very lucky to have what we have. sorry for wandering off post, all this just seems so very very small and inconsequential right now...

[colirv]

Packet-losswise, today has been fine for me. Today's TBBM.

[zappaDPJ]

I've checked my exchange status a couple of times recently and it's still listing as green. I've also checked a number of sites to see if there are any engineering works that might affect me but there appears to be nothing going on that would explain things. I'll see what support have to say about it this week, I think I've got enough data to show there's clearly a problem. You can see from the attached speed test results graph how volatile my throughput is.

[colirv]

You can see from the attached speed test results graph how volatile my throughput is.

What's the scale of the x axis?

[zappaDPJ]

What's the scale of the x axis?

The x axis represents every speed test I've conducted since the beginning of the year.