Increasing consistent small packet loss

[Gary]

No Gary I did not.  I am using the Fritz as base station to Fritz DECT phones which is one of its features, I will try detaching the phones to see if they are having any effect. I will then have to revert to the OR modem and linksys router I used previously to see if that is any different.

Doesn't alter the fact that everything was OK with my setup until recently. I an only suffering as others are and have in the past and since left iDNet.

That makes sense now maybe it would be good to swap out to see if it stopped big drops like the one at 4pm today as that seems unique to you, but yes the situation is not resolved alas  Is the Fitz a vDSL modem too? I know some all in ones don't mesh well with the cabs still, the HH5 uses an ECI chipset which is in line with compatibility between cabs, so it may be worth using the OR modem to see if it helps if the fritz is not a vdsl modem router ignore what I just said

[joe]

It is a VDSL modem/router. The point is though that it was working perfectly well a month or two back, even when I started this thread I was suffering no speed drop at all in the afternoons despite the apparent packet loss. My dilemma is whether a move to another ISP would solve the problem, or whether it would continue, in which case there is no point moving.

Paul (psp83) appears to have got rid of this afternoon problem with his move.

[Gary]

It is a VDSL modem/router. The point is though that it was working perfectly well a month or two back, even when I started this thread I was suffering no speed drop at all in the afternoons despite the apparent packet loss. My dilemma is whether a move to another ISP would solve the problem, or whether it would continue, in which case there is no point moving.

Paul (psp83) appears to have got rid of this afternoon problem with his move.

Only you can answer that Joe. I do sympathise.

[davecollins]

More packet loss. More slow speeds.

Anyone else as fed up with this as I am?

[zappaDPJ]

I'm now seeing a repeating pattern that I can only see occurring on one other customer's BQM. During the afternoon and evenings there's a visual indication of continual heavy usage on my line coupled with a fair degree of packet loss. During these periods I generally can't stream due to insufficient bandwidth and my latency often quadruples.



I've no idea what's causing the problem and I'm not really getting anywhere trying to get the issue fixed.

[Bill]

There still seems to be something awry somewhere:



I'm still not convinced that it's a simple bandwidth issue, but I've no idea what it is.

[davecollins]

I'm still not convinced that it's a simple bandwidth issue, but I've no idea what it is.

I agree, but Idnet's solution mainly seems to be to tell us it's about to get better. I've had enough.

I'm in touch with Zen, and am seeking advice for what can be done about damage caused. There appear to be more options than I realised.

[davecollins]

Update: You have to admire Idnet. I call to ask for my Mac code and they tell me to email my request. No asking me why I want to leave.

They clearly could not care less.

[Gary]

Update: You have to admire Idnet. I call to ask for my Mac code and they tell me to email my request. No asking me why I want to leave.

They clearly could not care less.

Anthing like that has to be done by email, Dave. Even upgrades, and I bet they already know why. 

[Gary]

Speeds seem ok here at the moment. I'm not convinced its packetloss as when I ping say the bbc when the speed drops I get 0% packetloss. The thing is no way should anyone loose 40Mbps and get them back minutes later, and to have that yo-yo effect repeating month in month out. It just never gets fixed either.

[zappaDPJ]

There still seems to be something awry somewhere:



I'm still not convinced that it's a simple bandwidth issue, but I've no idea what it is.

Bill, I've noticed recently that our BQMs could be twins. I suspect we have the same issue although I'm fairly sure we are in different locations (North London here). Our BQMs indicate a remarkably similar pattern of usage although I suspect neither of us are actually using the Internet as the BQMs would suggest.

[davecollins]

Anthing like that has to be done by email, Dave. Even upgrades, and I bet they already know why. 

Absolutely, but my main point was that I wasn't asked why.

And they didn't know who I was - different line, blocked number.

When you call a company and tell them you're leaving, you'd think they'd at least be interested?

And what really annoys me is that Zen offer unlimited for £15 a month cheaper than I'm paying right now.

I don't mind paying more, but would hope to get what I pay for.

I'm waiting until Simon from Idnet gets back to me, but unless he has a seriously powerful magic wand to wave, I'm out of here.

This has been going on for months now.

[Gary]

Absolutely, but my main point was that I wasn't asked why.

And they didn't know who I was - different line, blocked number.

When you call a company and tell them you're leaving, you'd think they'd at least be interested?

And what really annoys me is that Zen offer unlimited for £15 a month cheaper than I'm paying right now.

I don't mind paying more, but would hope to get what I pay for.

I'm waiting until Simon from Idnet gets back to me, but unless he has a seriously powerful magic wand to wave, I'm out of here.

This has been going on for months now.

IDnet are not equipped to ever offer unlimited at Zen prices to be fair, Dave. As to the rest I can see your point. I'd probably be happy with an extra 100GB for the price, I don't want unlimited and I don't think unlimited FTTC is a good thing long term as it has to reach a point when to many heavy downloaders slows things surely  I would love to know what's causing the blood loss on the TBBQM and I'm not sure that is really giving a proper view of what's happening either, but so far IDNet don't seem to be able to fix the truly drastic loss in speed which is beyond a joke. Its a shame as they have been spot on for so many years. I think though people have just reached the point where enough is enough now though.

[Bill]

Bill, I've noticed recently that our BQMs could be twins. I suspect we have the same issue although I'm fairly sure we are in different locations (North London here). Our BQMs indicate a remarkably similar pattern of usage although I suspect neither of us are actually using the Internet as the BQMs would suggest.

Yes, I'd noticed that. I'm out in Oxfordshire on the Didcot exchange, and I'm as sure as hell that I haven't hit the 'net hard enough to cause that latency!

Didcot was pretty early in the FTTC rollout and, as I've mentioned before, there are indications that my cabinet may be in the course of being extended. That implies a lot of traffic through the exchange which maybe can't really cope. I can see traces of it back as far as December and it's slowly been getting worse.

Obviously, if that's the case then there's nothing IDNet (or any other ISP) can do about it, it's just a case of waiting for BT to uprate the exchange/backhaul... I'm not holding my breath

[Gary]

Obviously, if that's the case then there's nothing IDNet (or any other ISP) can do about it, it's just a case of waiting for BT to uprate the exchange/backhaul... I'm not holding my breath

Oddly though the speed issue in the day time/early evening has been cured by people moving to new ISP's Bill. Issues with eratic speed drops have vanished when they have moved, which points back here again I guess.   

[Bill]

Oddly though the speed issue in the day time has been cured by people moving to new ISP's Bill.

The speed issues, yes, but I assumed Zap was referring to the horrible increase in latency on both our BQMs from about 5pm onwards. That looks local rather than IDNet.

[Gary]

The speed issues, yes, but I assumed Zap was referring to the horrible increase in latency on both our BQMs from about 5pm onwards. That looks local rather than IDNet.

True, I think after a while people have let all of it get mixed in. If as you say you are having new cabs put in then that does mean alot of traffic, though I would have thought they would need to uprate the exchange or backhaul for those cabs or basically it will just get worse.  BT are doing a lot of work on the network at the moment though, and the rate of FTTC exchanges left to upgrade is coming to a end as well.

[Bill]

... or basically it will just get worse. 

Yup, exactly what it's doing... but not to the extent that I can claim it's a fault 

[zappaDPJ]

Oddly though the speed issue in the day time/early evening has been cured by people moving to new ISP's Bill. Issues with eratic speed drops have vanished when they have moved, which points back here again I guess.   

I think there's a possibility that me and Bill have been hit by a double whammy. Inadequate bandwidth provision within IDNet's domain and a congested BT infrastructure, local to us. It might explain why my connection is unusable during peak times rather then just problematic. When I say unusable I mean I literally can't do anything other than browsing web pages.

[zappaDPJ]

The speed issues, yes, but I assumed Zap was referring to the horrible increase in latency on both our BQMs from about 5pm onwards. That looks local rather than IDNet.

Indeed

[Gary]

BT should really be getting the Vectoring sorted as well, as crosstalk is going to be a major issue too, although from what I can make out the last phase of cabs has been mainly ECI. The ECI cabinets can do vectoring per card without new hardware but this then requires the pairs connected to be redone so that each pair bundle is all going to one card, lots of work and inefficient. Also for proper vectoring the old ECI dslams need replacing.

[Bill]

When I say unusable I mean I literally can't do anything other than browsing web pages.

It hasn't (yet) hit me that hard- it hasn't stopped me doing anything, even video streaming (tho' I don't do a lot of that), just some things take rather longer than they really ought to on an 80/20 line.

[Gary]

I think there's a possibility that me and Bill have been hit by a double whammy. Inadequate bandwidth provision within IDNet's domain and a congested BT infrastructure, local to us. It might explain why my connection is unusable during peak times rather then just problematic. When I say unusable I mean I literally can't do anything other than browsing web pages.

I think thats true, I can still stream but gaming is bad when hit by by the speed drops, but not to the extent your line is.

[Simon]

I think there's a possibility that me and Bill have been hit by a double whammy. Inadequate bandwidth provision within IDNet's domain and a congested BT infrastructure, local to us. It might explain why my connection is unusable during peak times rather then just problematic. When I say unusable I mean I literally can't do anything other than browsing web pages.

That's a sign of the times!  When I first had the Internet, browsing web pages was about all you could do! 

Seeing articles like this, makes me wonder if smaller companies simply can't keep up with the pace:

http://www.bbc.co.uk/mediacentre/latestnews/2014/2013-iplayer-stats.html

[Gary]

That's a sign of the times!  When I first had the Internet, browsing web pages was about all you could do! 

Seeing articles like this, makes me wonder if smaller companies simply can't keep up with the pace:

http://www.bbc.co.uk/mediacentre/latestnews/2014/2013-iplayer-stats.html

The thing is its not all at once IDNet does not have every user watching iPlayer at once if they did they would I imagine they grind to a halt, peoples usage varies day to day hour to hour so buy keeping bandwidth available and not over subscribing they should be able to I would have thought.