Increasing consistent small packet loss

[sobranie]

Oh dear, why am I not surprised!!

[Reya]

Aaaaand the 4-minute long stall-outs have just begun again. *sigh* I'm getting up to 20% packet loss, same pattern and same time as last night. Nothing loading, streaming music an impossibility. At least I'm still in Second Life (*peeks to check*) - for the moment.

Oh, wait. The Winter Paralympics are on now, aren't they?     

[Gary]

All ok here at the moment, Reya... have not checked logging in on my PS4 yet

[Simon]

No such problems here in West Sussex.

[zappaDPJ]

I'm currently getting 1.89 Mbps downstream (BT speed test) on an 80/20 FTTC connection with 24% packet loss. I am very close to banning myself from these forums

[psp83]

I had a little packet loss tonight (a different ISP) so it might be a BT problem somewhere that's also not helping IDnet's own problems.

Maybe this is not helping things : http://status.aa.net.uk/1902

[sobranie]

OTOH Have a look at 'milvus' post here:

http://forums.thinkbroadband.com/otherisp/4311439-coms-occasional-packet-loss.html#Post4311439

Now, that's what I call a problem!!!

[Bill]

[Technical Ben]

On and off small packet loss here too on ASDL2+. :/

[pukkahq]

and more sites not loading again.

[mervl]

  Something's going on . . . Zen reports for much of this week: "total outage while line cards reload new code. Upgrade is designed to minimise down time by upgrading seperately the SRP cards. See staged plan." Have dropped synch speed by a few Meg too.

It won't cure the packet loss I'm sure, but what's this "staged plan" about? Presumably the ISPs have access. To what end?

[Gary]

Something's going on . . . Zen reports for much of this week: "total outage while line cards reload new code. Upgrade is designed to minimise down time by upgrading seperately the SRP cards. See staged plan." Have dropped synch speed by a few Meg too.

It won't cure the packet loss I'm sure, but what's this "staged plan" about? Presumably the ISPs have access. To what end?

Got a link to this, Mervl?

[Gary]

Looks like more maintenance for my exchange (Bosham) coming up on the 18th. Wonder if I'll get some of my speed back...

As part of BT?s ongoing capacity activities, which maintains best possible customer service, the following exchanges will be impacted by change ( BIRMINGHAM - Stow-on-the-Wold and Druids Heath, BRISTOL - Torquay, CARDIFF - Henbury and Cross Hands, GLASGOW - East Kilbride, GUILDFORD - Chartham Canterbury and Bosham and Dover). The capacity work in question is (SVLAN moves for capacity - programme number 6) within the exchange to move service from a heavily loaded device to one with spare capacity. There will be one service outage to End-Users of approximately 60 minutes within the period 00:01 - 06:00.

[Bill]

They're up to something... for my area code:

Start:   13/03/2014 00:01
Cleared:   13/03/2014 06:00
Duration:   5 Hours 59 Minutes
Message:   The Planned Engineering Work is required on the Broadband Nodes within the (Oxford) region that support EU's nationwide for completion of (upgrade of EEA from a 200G TO 500G chassis). There will be (one) service outage to End-Users of approximately (40) minutes (total) within this period. This outage(s) will occur during the outage window of (02:00:00 - 06:00:00) within this PEW Window. A list of your end users affected is attached to this notification this could be WBC, WBMC and/or HE services. Details of your end users for WBC and WBMC will also be available on Broadband Customer Reporting (BBCR). Please note it may take up to a maximum of 48 hours for the affected circuits to appear on BBCR.
Area Codes:   

Whatever 200G and 500G chassis are

(Forced a re-sync this morning and got about 6Mps back, another 6 to go )


Stop press: Just had a call from support- BT have found a congestion issue on my exchange and are investigating! Better late than never, though they say it won't be a quick solution (there's a surprise). But at least they've acknowledged a problem exists

[mervl]

Got a link to this, Mervl?

It came up on the Zen Broadband status for a few dozen East Anglian exchanges under ref PW236134 as tonight's work following on from work the previous couple of days. But just seemed to me it might refer to something wider with the reference to a "plan" and perhaps IDNet might know something, or be able to find out? From previous experience we're on Stepney Green PoP and that seems to come out early on planned upgrades, maybe because it serves East London, which is supposed to be some sort of "silicon valley" isn't it? (Not my locality, though - we're more like some impoverished Bangladeshi delta!).

[Glenn]

Whatever 200G and 500G chassis are

I believe they are server racks.

[Bill]

Sounds possible... next thing is to wonder what they're going to put in them, let's hope the "G" stands for "Giga" 

[Reya]

And, 6:30pm for the third night running the pauses begin YET AGAIN. I'm getting sick of this. Like before, it lasts for four minutes (I'm timing it). It's just come back (hence this page finally loads so I can make the post) and after about 10 seconds it stops, then stutters up again, then stops again. I can't stream anything, I can't chat in IM, I can't stay logged in to games. This is getting to be really bloody frustrating. The one time when I get to relax online, and NOTHING WORKS! 



Edited to add: I've checked my exchange and it's green, so all OK. There was a brief fault last night at around midnight (hence the big spike then) but nothing else listed at all.

[Gary]

I woukd not rely on those exchange summaries. They are not always that accurate and sometimes exchanges become congested between dates shown. My exchange shows green but I doubt it is if we are having work done fir capacity 

[Reya]

I'm going to call Support tomorrow. Traceroutes seem to be hanging at the third hop, as they hit an IP that (on running a WHOIS) is IDnet's, after it's run through hop #2 at telehouse-gw3 (etc).

This is the third night running, and it's making me tear my hair out. The wierd thing is, the router shows green. Sometimes I'm not even kicked off Second Life (which usually boots me if I have a power blip, for example). Everything just... stops. Nothing works, nothing loads, no textures rez in SL, instant messages back up, and then - after 4 minutes - it all starts up again (and I get a stream of 20 IMs all coming through at once). And this goes on for the next hour or so. Streaming music is impossible once it begins.

Knowing my luck it'll be something Support can't do anything about, like my neighbour firing up some dodgy old Sky box that causes a lot of line noise 

[Simon]

Does your heating or anything come on at that time?  If it's that specific and precise, I would guess that points to something local.   

[Reya]

Nothing in my house, nope. It's not dead on 6:30pm each night, but guaranteed by 7pm each night it's begun (hence my joke earlier in the thread about the winter Paralympics!)

Monday it began at 7pm and went on until about 9pm.



Tuesday, well that was a washout in general from about lunchtime, but it began (noticably, to me) at about 7:30pm and lasted until 10-ish:



And tonight it began (again, noticably) at 6:30pm and is still ongoing at almost 8pm.

[Baz]

I dont normally get it as bad as some but have noticed some loss at same times and my speed is way down tonight 


This has been on going for a while now hasnt it....beginning of Dec this thread was started

[sobranie]

Similar probs here and speed has dropped from around 75 to mid 20's.

[Gary]

Mine was fine last night