Ofcom and OpenReach

[Steve]

Ofcom sets minimum performance standards for BT Networks, so in theory a fault should be repaired in 48hrs

http://media.ofcom.org.uk/2013/12/19/new-rules-for-faster-telecoms-repairs-and-installation/

[talos]

Ofcom can set all the standards it likes, but who will enforce them 

[Gary]

Ofcom sets minimum performance standards for BT Networks, so in theory a fault should be repaired in 48hrs

http://media.ofcom.org.uk/2013/12/19/new-rules-for-faster-telecoms-repairs-and-installation/

More likely "its your router" or "Have you tried another router" then "you sure its not your router, we can't see any issues" ad infinitum...

[zappaDPJ]

That will cause some head scratching around these parts, repairs to line faults can easily take up to 2-3 weeks. It's 5 days for people registered on their Priority Fault Repair Scheme and new installations take months.

[Technical Ben]

Ofcom sets minimum performance standards for BT Networks, so in theory a fault should be repaired in 48hrs

http://media.ofcom.org.uk/2013/12/19/new-rules-for-faster-telecoms-repairs-and-installation/

Currently it's about a week (from my experience). But if you have a fault, including no line what so ever, it takes them 2 weeks to admit... "Our system shows no fault here, must be your phone/wires. 

[zappaDPJ]

The best way I've found to report a fault is via  https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults I've always had it diagnose and register faults correctly and the reported turn around time for a fix ix usually quite accurate. It will tell you if it's going to be outside their worst case target time (which it always is in our case). Further more ringing 181 after the fault is resolved will get you compensation which you won't normally get if you don't ask. Ideally though I'd just rather not get these continual faults in the first place