Microsoft pulls Surface 2 overheating patch

[Gary]

A software update supposed to stop Surface slabs overheating has been yanked by Microsoft – because it's making matters worse.

Microsoft is pulling a December 10 firmware update for Surface 2 and Surface Pro 2 and won't re-issue another one for the over-heating issue until after Christmas. Users who'd installed the patch had taken to Microsoft forums to complain of a variety of problems. These included Surfaces no longer charging properly, the battery draining and the machine spitting out false error messages. Others couldn't install the update.

Sounds alot like the Xbox one and PS4 issues, lack of testing/cant be bothered we have a deadline for release. As is the case with so many products these days


http://www.channelregister.co.uk/2013/12/19/surface_hot_fix_yanked/

[pctech]

These companies aren't new to this, why the hell aren't they spending more time checking for thermal issues during the prototyping stages?

[Gary]

These companies aren't new to this, why the hell aren't they spending more time checking for thermal issues during the prototyping stages?

The need to be quick to release/and or out do competitors without decent R&D. I avoid most new devices but sometimes I have that 'want' thing is they all have more and more defects these days, and by the time they are fixed the next one is out 

[Steve]

I wonder who's building these machines, the architecture and hardware surely is not that different from any other tablet, if that's correct it implies to me that the OS is at fault . Presumably the talent with the coders is elsewhere ie Google and Apple.

[Gary]

I wonder who's building these machines, the architecture and hardware surely is not that different from any other tablet, if that's correct it implies to me that the OS is at fault . Presumably the talent with the coders is elsewhere ie Google and Apple.

Its not at Apple thats for sure, re-writing iOS 7 ruined OS X 10.9. Not enough coders to go round so OS X took a back seat. I do wonder if an envelope is being hit with size and cooling, these tablets are running faster multi core procs and have no where near the cooling capabilities of all in ones and tower computers.

[zappaDPJ]

I'd hazard a guess this has a lot to do with competition, the need to produce hardware that's competitive in terms of both functionality and price. The Surface 2 appears quite well built but it's quite sluggish. I suspect Microsoft was trying to screw more out of the hardware than they really ought.