Email

[andrew_w]

I kept getting this last night and again this morning. What does it mean please? Destination email address irrelevant. Running XP and OE6

Error occurs on both my wife's and my PC.

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '****@idnet.com'. Subject 'email test', Account: '#####', Server: 'smtp.idnet.com', Protocol: SMTP, Server Response: '450 4.7.1 <****@idnet.com>: Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.', Port: 25, Secure(SSL): No, Server Error: 450, Error Number: 0x800CCC79

[Technical Ben]

Thanks for the info Andrew. That looks like a message saying that two many emails have been sent in a short time. The server usually does not allow lots, like more than 100 or so, to be sent at one time or in one hour. This is to prevent spam or other misuse. But you should be fine for all other email.

Do you send many emails? Such as circulars or "reply to all"?

If your not sending multiple emails, I'd consider checking that no other program is in the background. It may be a virus.

I don't think the web client (the version we can use in a web browser) will tell us how many emails are sent from another PC though. So I'm not sure how to check if any other software is sending emails.

[andrew_w]

Thanks Ben but it seems to have gone away! No, I do not send many emails at all but will check for a virus.

If I was sending out junk I would have thought IDNet would have said something   

[Simon]

They wouldn't necessarily know, unless it's such a high volume that it sets off alarm bells on the server.

[andrew_w]

OK Simon, all's well still here. No virii found 

[ChrisB]

I was receiving the same message intermittently on Friday evening and Saturday morning.

To the best of my knowledge I am free from virus and malware, Malawarebytes and AVG report no issues. I'm assuming that it was a problem with Idnet's systems or something external.

Chris

[Gary]

My Mac did the same, seems fixed for now....

[ChrisB]

After not seeing this problem for a couple of weeks, when attempting to send my first email this hour, it has bounced back with:

Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.

Can anyone advise if this is an Idnet problem or something wrong elsewhere?

Thanks,

Chris

[andrew_w]

Just about to report that exact same issue, again!!   

Can anybody fix it, permanently?

[B52]

Same here.  Tried several times in past hour to send 2-3 emails and always bounced back Its not excessive use. I send and receive about 15 emails a day.

[rbd]

...and same for me. Anyone looking at the problem?

Andy

[andrew_w]

Just managed to communicate the matter to support. Await outcome.

[Steve]

I think you've got to speak to support, we here have no control over it and indeed have never been specifically informed of any smtp quotas. Saying that it would appear from your post that there is a more general issue with the smtp server not confined to a single users quota.

[Gary]

I'm getting email rejected by the server on my ipad, a week ago i had the quota message but I was only trying to send one email in a 24hr period. It righted itself though.

[andrew_w]

This anything to do with it from IDNet website?

Network Status
Announcement    2014-02-20 10:37 -
2014-02-20 15:24    Good Service    Status: OK
BT have informed us that the issue should now be resolved and for any users who are still offline to reboot their equipment.
Announcement    2014-02-20 10:03 -
2014-02-20 14:11    No Service    Status: Down
BT Wholesale has reported a nationwide network outage affecting multiple customers.

More information will be put forward as we receive it.

[andrew_w]

According to Support, "a temporary issue with the server yesterday evening"

[Terryphi]

Currently (Sunday 10am) incoming and outgoing emails are failing to arrive.  There are no error messages. Is there a problem with the email server?

[Gary]

Currently (Sunday 10am) incoming and outgoing emails are failing to arrive.  There are no error messages. Is there a problem with the email server?

All working fine here at 10:32am

[Glenn]

I have received emails since 10am, not tried sending any though.

[Baz]

ok here too

[Dakota2]

Seems there might be a problem for me too.

regards

Dakota

[Simon]

I've just sent an email from one of my IDNet accounts, to another, and all seems OK here.

[Terryphi]

My emails eventually arrived. Perhaps there was a large queue on the mail server.

LATER: Testing again I find that new mail is still delayed.

[Dakota2]

Further to my earlier post email appears to be running S-L-O-W-L-Y. I wonder if an Idnet user's system has been targeted as an unauthorised mail relay?

[Terryphi]

Still waiting for delivery of mail 2 hours after it was sent. This is traffic in and out.

Glad I have my own domain elsewhere for mail!

[Dakota2]

Well something has changed, email is OK today!

regards

Dakota

[Terryphi]

Mail was still delayed for me earlier this morning but it seems to be OK now.

[netn00b]

suddenly today i am unable to send e-mails ?

is there an issue ?

[Bill]

No apparent problems here

[netn00b]

well after a number of hours....2 of the emails have arrived.  3 more still somewhere out in space or lost !

[BrianM]

Ok here as well 

[krysia]

This just started to happen to me as well.  I tried to send an email to a neighbourhood group, so it was going to lots of addresses, and I thought that might be the problem.  But now I get the same message when I try to send a test email from my idnet.com account to another.

[Simon]

Was that immediately after the group mailing?  If so, I wonder if it takes x number of hours to reset?

[krysia]

Yes, it was.  The error message says I exceeded my quota for the hour, but I still have a problem more than an hour later.  It seems an excessive reaction to a group mailing, given that I've never spammed.

[krysia]

Just tried again and it's resolved now - but does that mean we can't e-mail groups from idnet.com accounts?!

[Simon]

It's not something we've been made aware of, as far as I know. 

[Simon]

I checked with IDNet, and you can find some more information on email quotas here:

http://www.idnetters.co.uk/forums/index.php/topic,31927

[Gary]

I checked with IDNet, and you can find some more information on email quotas here:

http://www.idnetters.co.uk/forums/index.php/topic,31927

Scary now with the rise of router malware 

[krysia]

Thanks for checking that, Simon.  It's strange that I was blocked, as my address isn't new, and I would have thought I meet the other criteria to be allowed a large group mailing.

In re to those criteria, how do you check for router malware?

[Steve]

I think like most things in life when enquiring for facts or reasons the reply although well structured may not be as accurate.

[netn00b]

i'm really struggling with e-mail recently.

sends a couple then just refuses to send anymore - even to the same e mail address.

i'm not new having had the idnet address for many years.

trying to send a couple important ones currently and they keep refusing  

[andrew_w]

Problem back again! Exceeded my quota apparently, again. First email I have tried to send in three days so...................?

Why can't this be fixed?

[Simon]

I think you'll need to contact Support on this one.  Did you read the sticky topic on email quotas?  That contains some more information. 

[andrew_w]

I have read the sticky and last time it happened I contacted Support to be told it was a "server problem"!!

[Gary]

I have read the sticky and last time it happened I contacted Support to be told it was a "server problem"!!

I would suggest contacting them again tbh.

[Steve]

Perhaps we need to add 'or a server issue' to the sticky!

[Simon]

If it is a server issue, it's odd that not more people have mentioned it, as I would have thought it would have affected more than one user. 

[krysia]

Yes, this is happening to me again - I send one short e-mail and then am blocked as I've 'exceeded my quota for the hour'.  I've emailed support but in the meantime am glad to know I'm not alone.

[krysia]

Well, I've heard from Support, and this is the explanation:
'A few of our customers had their email accounts hacked in the last few weeks and 1000s of spam messages were sent through our email servers. Due to this we have some new security in place. The security allows more messages to people with stronger passwords. Strong password need to include numbers. letters and symbols and must not include dictionary words.'

While on some levels this seems sensible, on others it's excessive - I don't have a dictionary word password, but am blocked after sending one email.

[Simon]

It does seem an unusual step, but I guess, if all you need to do is change your password to make it more secure, in order to send more emails, that's not too much of a hardship.  Thanks for letting us know. 

[krysia]

I tried changing my password to a more secure one but am still blocked.  I thought I'd try to make it even more secure but right now I can't even get into the IDNet website to do so, nor can I connect to IDNet email either on my account or my partner's - it keeps timing out. I am, however, connected to the internet and can access my other email accounts- are IDNet's servers down?

[Gary]

All ok here, I can access the webmail sites and IDNets portal fine.

[Simon]

Fine here, but on a 3G connection. 

[krysia]

Thanks, Gary - my IP was blocked from the IDNet site after trying to change my email password a few times.  It's all sorted now.

[davebesag]

I'm getting this now for the first time. I've sent out four e-mails in the last ten days. This is not impressive.

Support got back to me but by then I'd managed to send out the e-mail by changing my password quite heavily. I've made it clear in my reply to support that I've had no notification that there were any issues with passwords.

[andrew_w]

I'm getting this now for the first time. I've sent out four e-mails in the last ten days. This is not impressive.

It's expensive too 

[krysia]

Yes, I think it's worth posting a sticky or adding it to the one already up about email, which is rather misleading about how crucial a 'strong' password is and offers no advice about how to make it so.  Without a strong password, you can find yourself restricted to sending one email per hour, which was my experience.  I didn't realise my password was weak, as it wasn't a dictionary word.

Anyone having this problem needs to log into their IDNet account and check their email settings.  If there's a red line under the password, your email-sending quota is one per hour.  Change the password until the line turns green - use a combination of upper and lower case letters and numbers.  I've had no problem sending mail since doing that.  I'm not sure how restricted it is if the line is amber.

[Steve]

Thanks I added it to the original post on Email Quotas with IDNet Help

[krysia]

That's great, Steve - it'll help those, like me, who have had an account for years and can tick all the other boxes required for a generous email quota figure out why they can no longer send emails easily!

[Noelle]

I've been receiving this message for the past week:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '****@idnet.com'. Subject 'email test', Account: '#####', Server: 'smtp.idnet.com', Protocol: SMTP, Server Response: '450 4.7.1 <****@idnet.com>: Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.', Port: 25, Secure(SSL): No, Server Error: 450, Error Number: 0x800CCC79

I can only send 1 email per hour. What is wrong?

Thanks!

[Simon]

Have you tried changing your email account password for a stronger one?

[Noelle]

Yes

[Glenn]

Take a look at your user account, is it underlined red?

http://www.idnetters.co.uk/forums/index.php/topic,31834.msg728777.html#msg728777

[Noelle]

It's green.

[Noelle]

It works, it took one hour to work. Thanks!

[Simon]

[zappaDPJ]

And now it's my turn...

450 4.7.1 <********@idnet.com>: Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.

It's the first mail I've attempted to send this week. I'm really not amused

[Simon]

Why should you miss out? 

[Glenn]

Happened on my account today as well.

[Steve]

Seems a bit of a cover all the bases response to me!

[zappaDPJ]

This is now becoming more than irritating and it appears the best way to get around this issue is to continually spam the email server. How ironic.

I've also been advised by my daughter and a client that emails sent to me are being bounced back.

[Steve]

Did you change your password Zap?

[Simon]

I'm surprised this isn't affecting more people.  Unless they just haven't posted here. 

[peasblossom]

I've had a look but can't see how to change my password for my webmail account. Can someone explain how I go about this please? Ta.

[Steve]

You change your password for your email whether webmail or POP/IMAP within your IDNet account email settings (it's the same password)

[Simon]

I didn't think webmail accounts were any different to 'normal' accounts.  It's the same account, but you just access it via webmail, isn't it?

[Steve]

 

[Simon]

In other words, the passwords would be the same. 

[Simon]

Oh, didn't see you'd beaten me to it, Steve. 

[peasblossom]

But where do I find my account email settings? I've looked at 'settings' but there's no option like it offered.

[Simon]

You need to login to your IDNet account, via the main website, then the email settings are on the left. 

[peasblossom]

As a customer, you mean? I've done that and changed my login password but the one for my webmail account is different and that's what I'm having trouble with.

[Glenn]

Once on your account page, click on existing addresses under email, the settings, you can change the password there.

[Simon]

As a customer, you mean? I've done that and changed my login password but the one for my webmail account is different and that's what I'm having trouble with.

I'm not with you.  You have an email address, which is, for example, pb{@}idnet.com, yes?  Well, that email address is the same, whether you access it via webmail, or by a mail client such as Outlook, Thunderbird, etc, therefore, the password is the same, however you access the email address.  To change the password, you need to login to your IDNet Customer Portal, then go to Email > Existing Addresses on the left hand side, click Settings next to your email address, which will then reveal the password, which you can then change.

[peasblossom]

To change the password, you need to login to your IDNet Customer Portal, then go to Email > Existing Addresses on the left hand side, click Settings next to your email address, which will then reveal the password, which you can then change.

Got it. I had misunderstood but it's all sorted now.That last sentence was the bit I was after. I know both the webmail p/w and the email client p/w have to be the same but I couldn't see a way of changing the p/w on either IDNet site. But I see how to now.

'Confused? You will  be...' as they used to say. 

[Simon]