Email

krysia · Mar 20, 2014, 11:24:30

I tried changing my password to a more secure one but am still blocked. I thought I'd try to make it even more secure but right now I can't even get into the IDNet website to do so, nor can I connect to IDNet email either on my account or my partner's - it keeps timing out. I am, however, connected to the internet and can access my other email accounts- are IDNet's servers down?

Gary · Mar 20, 2014, 11:27:23

All ok here, I can access the webmail sites and IDNets portal fine.

Simon · Mar 20, 2014, 11:32:33

Fine here, but on a 3G connection.

krysia · Mar 20, 2014, 11:47:13

Thanks, Gary - my IP was blocked from the IDNet site after trying to change my email password a few times. It's all sorted now.

davebesag · Mar 20, 2014, 16:39:21

I'm getting this now for the first time. I've sent out four e-mails in the last ten days. This is not impressive.

Support got back to me but by then I'd managed to send out the e-mail by changing my password quite heavily. I've made it clear in my reply to support that I've had no notification that there were any issues with passwords.

andrew_w · Mar 20, 2014, 16:43:26

Quote from: davebesag on Mar 20, 2014, 16:39:21
I'm getting this now for the first time. I've sent out four e-mails in the last ten days. This is not impressive.

It's expensive too

krysia · Mar 21, 2014, 17:40:34

Yes, I think it's worth posting a sticky or adding it to the one already up about email, which is rather misleading about how crucial a 'strong' password is and offers no advice about how to make it so. Without a strong password, you can find yourself restricted to sending one email per hour, which was my experience. I didn't realise my password was weak, as it wasn't a dictionary word.

Anyone having this problem needs to log into their IDNet account and check their email settings. If there's a red line under the password, your email-sending quota is one per hour. Change the password until the line turns green - use a combination of upper and lower case letters and numbers. I've had no problem sending mail since doing that. I'm not sure how restricted it is if the line is amber.

Steve · Mar 21, 2014, 17:57:31

Thanks I added it to the original post on Email Quotas with IDNet Help

krysia · Mar 21, 2014, 18:24:36

That's great, Steve - it'll help those, like me, who have had an account for years and can tick all the other boxes required for a generous email quota figure out why they can no longer send emails easily!

Noelle · Mar 28, 2014, 18:39:48

I've been receiving this message for the past week:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '****@idnet.com'. Subject 'email test', Account: '#####', Server: 'smtp.idnet.com', Protocol: SMTP, Server Response: '450 4.7.1 <****@idnet.com>: Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.', Port: 25, Secure(SSL): No, Server Error: 450, Error Number: 0x800CCC79

I can only send 1 email per hour. What is wrong?

Thanks!

Simon · Mar 28, 2014, 18:43:17

Have you tried changing your email account password for a stronger one?

Noelle · Mar 28, 2014, 18:48:01

Yes

Glenn · Mar 28, 2014, 18:49:41

Take a look at your user account, is it underlined red?

http://www.idnetters.co.uk/forums/index.php/topic,31834.msg728777.html#msg728777

Noelle · Mar 28, 2014, 18:55:12

It's green.

Noelle · Mar 28, 2014, 19:05:42

It works, it took one hour to work. Thanks!

Simon · Mar 28, 2014, 19:07:14

zappaDPJ · Mar 31, 2014, 19:07:22

And now it's my turn...

Quote450 4.7.1 <********@idnet.com>: Recipient address rejected: Policy Rejection- Quota Exceeded [EMAIL Address] - you have exceeded your quota for this hour.

It's the first mail I've attempted to send this week. I'm really not amused

Simon · Mar 31, 2014, 19:38:30

Why should you miss out?

Glenn · Mar 31, 2014, 20:06:06

Happened on my account today as well.

Steve · Mar 31, 2014, 20:13:46

Seems a bit of a cover all the bases response to me!

zappaDPJ · Apr 02, 2014, 18:14:36

This is now becoming more than irritating and it appears the best way to get around this issue is to continually spam the email server. How ironic.

I've also been advised by my daughter and a client that emails sent to me are being bounced back.

Steve · Apr 02, 2014, 18:21:43

Did you change your password Zap?

Simon · Apr 02, 2014, 18:42:56

I'm surprised this isn't affecting more people. Unless they just haven't posted here.

peasblossom · Apr 16, 2014, 19:31:32

I've had a look but can't see how to change my password for my webmail account. Can someone explain how I go about this please? Ta.

Steve · Apr 16, 2014, 19:33:24

You change your password for your email whether webmail or POP/IMAP within your IDNet account email settings (it's the same password)