BT Internet Problems

[cavillas]

I would advise anyone experiencing problems to visit this web site https://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470 as it gives a breakdown of BT Internet problems which affect many connections.

[Baz]

should this be in the comedy section as I find it hilarious.

the answers/explanations mainly say     ' we've fixed it, if you still have problems re start your router '    or   something along the lines of ' we're sorry for any problems you are having, we are working on a fix '

[Den]

What else would you expect them to say, they are either working on it or they have fixed it. There is not many more options that they could say, at least they keep the users up to date.

[Baz]

well I used to look here http://status.bememberservices.com/?DoAction=Historic   which gives a bit more info....


IDNet keep users up to date but many people think not 

[Gary]

IDNet keep users up to date but many people think not 

All ISP's have secrets baz, much like any business. 

[mervl]

Under Ofcom's "equivalence" rules isn't it all derived from the BTWholesale database (which is the basis of most of IDNet's RSS feed)? But I find Zen's page is always useful as a double-check, (especially for programmed works) and AAISP give helpful details of problems detected by their Firebrick line monitoring (all affecting the common BTW links). Each ISP might have unique problems with their interfacing or own equipment and network, as we know. They usually have a mechanism to inform their customers, more or less.

The bit that isn't covered is the OpenReach local loop, but I've noticed in recent years that it seems they now have monitoring equipment in the exchange, which seems to detect and enable them to respond to individual line problems without the need for the customer to refer it through the ISP? Not everywhere though, probably, and as usual with any utility, it depends perhaps on the quality of the stuff available and the conscientiousness of the engineers.

[Technical Ben]

should this be in the comedy section as I find it hilarious.

the answers/explanations mainly say     ' we've fixed it, if you still have problems re start your router '    or   something along the lines of ' we're sorry for any problems you are having, we are working on a fix '

It's only a notification though. To know "the area is down" or "the area is repaired" helps us know if we should be working to fix our home equipment, or calling up BT, or relaxing because it's sorted.