Referrals

Noreen · Jul 22, 2007, 13:24:05

Can anyone confirm what information is required about the referring person when another person is signing-up? I believe that the name and email address is required but that is being disputed elsewhere.

Rik · Jul 22, 2007, 13:27:31

That's what I understood to be the case, Noreen. I've never been part of a referral, but hopefully someone who has will post shortly. What's being said elsewhere?

Inactive · Jul 22, 2007, 13:33:15

I have just used my user ID and e mail address.

IDNet can locate me by them.

Noreen · Jul 22, 2007, 13:39:27

I found this in the Archive........

"Date: 06 February 2006 | Author: IDNet

Refer-a-friend and we will give both you and your friend a £10 discount.

If you are satisfied with the performance and service that you receive from IDNet, please would you tell a friend or colleague? If they already have broadband they can migrate to IDNet at no cost. Not only that but in return if they let us know that you recommended IDNet we'll give you a £10 credit to your account and we'll give them a £10 credit too.

In fact, for every new customer who joins IDNet due to your recommendation we'll credit £10 to your account. To qualify for this offer please ensure your colleague mentions your name and email address when placing their order."

It is being stated elsewhere that IDNet requires the USERNAME of the referrer. This is being used as a negative point against IDNet.

Inactive · Jul 22, 2007, 14:09:23

Quote from: Noreen on Jul 22, 2007, 13:39:27

It is being stated elsewhere that IDNet requires the USERNAME of the referrer. This is being used as a negative point against IDNet.

They obviously don't understand the ethos of IDNet, it is run my reasonable human beings, as long as the referrer can be identified, there shouldn't be a problem.

I wouldn't worry too much Noreen, if they don't want to come here, it is their loss.

Lance · Jul 22, 2007, 14:09:59

From the IDNet website...

Refer-a-friend Broadband offer
Date: 19 April 2007 | Author: IDNet

Refer-a-friend and we will give both you and your friend a £10 discount.

If you are satisfied with the performance and service that you receive from IDNet, please would you tell a friend or colleague? If they already have broadband they can migrate to IDNet at no cost. Not only that but in return if they let us know that you recommended IDNet we'll give you a £10 credit to your account and we'll give them a £10 credit too.

For every new customer who joins IDNet due to your recommendation we'll credit £10 to your account. To qualify for this offer please ensure your colleague mentions your name and email address when placing their order.

This is over a year newer than the archived article, and therefore replaces the existing article.

Quite how it can be held as a point against IDNet, I'm not sure. Are companies not allowed to change what information is required??? lol

Rik · Jul 22, 2007, 14:38:25

I suppose people may feel that having to quote a username was poor security? It's the only thing I can think of...

MoHux · Jul 22, 2007, 16:05:35

To clarify (I hope), I recently gave my name/email addy to someone and it was refused.
Username was then requested, and worked.

HTH

Noreen · Jul 22, 2007, 16:47:12

Rik, you're right in your answer, people don't like the idea of giving other people their username. Anyway I recently referred someone, gave them my name and email address and haven't heard that it was refused. I've been telling people that the info about having to use the username is incorrect so I hope that's right because that's certainly how I interpret the official announcement that I quoted (hadn't seen the later one).

Rik · Jul 22, 2007, 16:50:28

I'll ask Simon to take a look at this thread when he's about, Noreen. My own view is that they need something to identify the referrer, name, email address and username would do it, any two of those would be enough.

MoHux · Jul 22, 2007, 16:52:54

Quote from: MoHux on Jul 22, 2007, 16:05:35
To clarify (I hope), I recently gave my name/email addy to someone and it was refused.
Username was then requested, and worked.

HTH

Rik · Jul 22, 2007, 16:55:00

It's getting bad when you have to quote yourself, Mo.

MoHux · Jul 22, 2007, 16:59:06

Sorry 'bout that but I got the impression the first one had come out in Japanese except to me!!

Noreen · Jul 22, 2007, 17:10:09

I don't think that the people on the other forum are really too bothered about the referral aspect, only the idea of giving a username to someone else. BTW how do you know if you have qualified for the referral credit, is it when you see your next invoice?

Inactive · Jul 22, 2007, 17:13:25

My original one was just credited to my account, which is accessible from the IDNet portal.

Simon_idnet · Jul 22, 2007, 19:07:13

A name is usually enough but if we have more than one customer with that name then some other piece of information would be needed. A username is easy because it is unique to our system. I can't see a security risk as a username is useless without the password (which can be changed if you think it might have been compromised).

And surely you would trust your "friend" not to disclose your username to anyone other than IDNet.....

Regards
Simon

Noreen · Jul 22, 2007, 22:23:34

Thanks for the information Simon and it wasn't me worrying about the username.