I need help but I am not tech-minded

J!ll · Jul 22, 2007, 19:20:13

Quote from: MrsGrey on Jul 22, 2007, 19:07:11

I think my teens should be helping here.

Teens help their mum? would be so much easier if they would! mine? well we wont go there

MrsGrey · Jul 22, 2007, 19:36:19

OK thanks Rik.
In case you see this tomorrow, I checked the telnet info and there were no errors at all reported. The 'Summary' tab did not mention errors so I looked under 'Terminal' and this is the entire report. No changes in errors later either.

cat /proc/avalanche/avsar_modem_stats
AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate:    288    DS Connection Rate:    2272
DS Line Attenuation: 38 DS Margin: 19
US Line Attenuation: 23 US Margin: 26
US Payload : 296961744    DS Payload:    418093680
US Superframe Cnt :    728389 DS Superframe Cnt: 728389
LOS errors:    0    SEF errors:    0
Frame mode:    3    Max Frame mode:    0
Trained Path:    0    US Peak Cell Rate: 679
Trained Mode:    3    Selected Mode: 1
ATUC Vendor Code:    414C4342 ATUC Revision: 1
Hybrid Selected: 1    Trellis: 1
Showtime Count:    1    Max Attenable Bit Rate:    2488729224

[Upstream (TX) Interleave path]
CRC: 0    FEC: 0    NCD: 1
LCD: 0    HEC: 0

[Downstream (RX) Interleave path]
CRC: 0    FEC: 0    NCD: 0
LCD: 0    HEC: 0

[Upstream (TX) Fast path]
CRC: 1    FEC: 0    NCD: 0
LCD: 0    HEC: 0

[Downstream (RX) Fast path]
CRC: 7    FEC: 0    NCD: 0
LCD: 0    HEC: 0

[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 6186703
Idle Cell Cnt: 2224128

[Downstream/RX)]
Good Cell Cnt: 8710285
Idle Cell Cnt: 57641811
Bad Hec Cell Cnt:    8
Overflow Dropped Cell Cnt: 0

[SAR AAL5 Stats]
Tx PDU's:    530140
Rx PDU's:    568842
Tx Total Bytes: 274020954
Rx Total Bytes: 396506962
Tx Total Error Counts: 0
Rx Total Error Counts: 0

[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count:    0
Far End F4 Loop Back Count:    0
# ifconfig
br0    Link encap:Ethernet HWaddr 00:09:5B:CD:0B:96
inet addr:192.168.0.1 Bcast:192.168.0.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:546708 errors:0 dropped:0 overruns:0 frame:0
TX packets:538230 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:100
RX bytes:279674548 (266.7 Mb) TX bytes:400838275 (382.2 Mb)

eth0 Link encap:Ethernet HWaddr 00:09:5B:CD:0B:96
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:1727 errors:0 dropped:0 overruns:0 frame:0
TX packets:2887 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:100
RX bytes:144527 (141.1 kb) TX bytes:931891 (910.0 kb)
Base address:0x2800

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:1607 errors:0 dropped:0 overruns:0 frame:0
TX packets:1607 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:464723 (453.8 kb) TX bytes:464723 (453.8 kb)

ppp0 Link encap:Point-Point Protocol
inet addr:xxx.xx.xx.xx P-t-P:xx.xx.xx.xx Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1458 Metric:1
RX packets:566392 errors:0 dropped:0 overruns:0 frame:0
TX packets:527689 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:100
RX bytes:395344868 (377.0 Mb) TX bytes:272938283 (260.2 Mb)

wlan0    Link encap:Ethernet HWaddr 00:09:5B:CD:0B:96
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:544982 errors:0 dropped:0 overruns:0 frame:0
TX packets:536888 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:100
RX bytes:279561435 (266.6 Mb) TX bytes:400696797 (382.1 Mb)

I will do my homework as you suggest, though I tried to read 'Optimising your connection' before and had a comprehension issue.

edit to remove ip address

Rik · Jul 23, 2007, 08:53:12

There's certainly nothing to be concerned about with the error count, so we're left with wiring, after which you need to involve support. If you can try connecting with nothing but the router plugged in, and also disconnecting the ring wire if possible, then do a BT speed test. That should eliminate just about everything you can.

MrsGrey · Jul 23, 2007, 09:27:32

I will do that Rik, and I will soon stop asking for your help. However, I just want to tell you about the Routerstats graph for noise that I now have. Yesterday it was spiking tightly all over the place, between 18 and 8, 4, even careering to 0. at 10.30 pm. Presumably dropped the connection, and then was a bit more settled, between about 20 and 12. Then a radical sudden change at 5 am, with very little variation, around 20, with some straight lines and occasionally up to 22 or down to 18. Not yet 25, but a lot better. The router lights are virtually solid this morning. My bbc pings are min 13, max 14.!
Is there an explanation?

Rik · Jul 23, 2007, 09:36:51

I'm wondering whether BT have been doing some work at the exchange. I lost sync from 10:28 - 10:34 last night. Normally, if I do, it's for a few seconds at a time - not six minutes. I'm just wondering whether there's been some nationwide work which they haven't bothered to tell anyone about, it wouldn't be the first time.

Those ping speeds are fine, so I would suggest keeping an eye on how your line performs for the next few days (though it is still worth removing the ring wire when you're feeling energetic

).

MrsGrey · Jul 23, 2007, 10:16:58

well I have learnt a lot, even if it has sorted itself out. The FAQs are also a great education. So many thanks Rik-- karma coming your way!

And I am encouraged to go for Max, when I am on holiday and less in need of a reliable connection, to allow for the settling time.
Cheers,
Jinny ( MrsGrey)

Rik · Jul 23, 2007, 10:21:40

Hi Jinny

Glad I could help, if it was a help.

Max should give you a healthy speed boost, but do get rid of the ring wire first, it can make a big difference.

MrsGrey · Jul 23, 2007, 10:42:25

OK boss! Will do...

Rik · Jul 23, 2007, 10:44:31

I like your style, Jinny.