Broadband mysteriously died? could BT have reused your line?

pctech · Mar 31, 2014, 22:10:28

http://www.pcpro.co.uk/news/broadband/387892/broadband-dead-perhaps-bts-reused-your-line

This sounds daft but I can well believe it.

Technical Ben · Apr 01, 2014, 08:58:29

I've heard of it happening at least once with a phone line. New build, and the person lost their line, found quite quickly that calling their number turned up a house on the new estate. Of cause it took weeks of denial before even anything got done.

Gary · Apr 01, 2014, 09:47:52

What it fails to mention is that BTOR have placed constraints on engineers time now, they are basically forced to rush jobs to keep up productivity or you are 'out mate' under situations when the next job is maybe 40 miles away and they are now given 15 minutes to get from job to job mistakes get made.

pctech · Apr 01, 2014, 15:43:55

Yes can understand that. the frontline guys are great in my experience, its the management thats the problem.

peterbeaumont · Apr 01, 2014, 16:17:14

Just an aside to this, maybe slightly off-topic...
Some friends had their Virgin 'phone line disconnected a couple of months ago as they both have oodles of free calls on their mobiles.
They came home a few weeks ago to find their front door and frame smashed to pieces and a policeman standing guard outside.
Apparently the "dead" line had been making numerous random "silent" phone calls, one of which was to 999 and the police broke in, fearing that someone was ill.
They are still awaiting around 450 quid settlement from Virgin's insurance brokers...

Simon · Apr 01, 2014, 16:37:14

pctech · Apr 01, 2014, 16:50:53

Now that's Virgin on the ridiculous.

Technical Ben · Apr 02, 2014, 16:14:03

Quote from: Gary on Apr 01, 2014, 09:47:52
What it fails to mention is that BTOR have placed constraints on engineers time now, they are basically forced to rush jobs to keep up productivity or you are 'out mate' under situations when the next job is maybe 40 miles away and they are now given 15 minutes to get from job to job mistakes get made.

I wonder if this has a name? At most jobs your contracted in for opening and closing. So after you've served every customer, because your the only staff member there due to cutbacks (the Directors said, via satellite phone, in their yacht that this was due to poor profits or something), you have to do the paperwork. Oh, and take the deliveries, and etc etc. That's not part of your shifts or pay though.

So same with the engineers I guess. Book them in for 16 jobs, half an hour per job, at 8 hours per day and 8 hours pay. Add a few extra emergency jobs etc and all of a sudden management "forgot" that there is travel time between jobs.