Unable to install Audio Driver

peterbeaumont · Mar 17, 2014, 18:51:21

It's always had XP on it and previously, when I have had to reinstall, the same audio driver has always loaded ok - that's what's so frustrating this time around...

Steve · Mar 17, 2014, 19:38:39

Long time since I installed Windows but any other exclamation marks in device manager? Did you install the motherboard software first? Anyway of extracting the correct driver from the cab?

Technical Ben · Mar 17, 2014, 19:41:16

By any chance, being American did it have a different set of drivers previously? Even something like a keyboard layout or.... language pack? (I know those wishing to play Japanese/Chinese games that never got an English translation, or just buying a PC here, but playing their birth tongue language games, often have to install those language packs else it never works on their PC.

Though never had that from a driver.

PS, the problem I had on this Win 7 machine and AM3 board was sound popping/crackling on the mic (I bought a new mic just to find it was a driver problem later

). I ended up installing the drivers direct from the AC97 website, but did find newer motherboard manufacture ones that were updated.

peterbeaumont · Mar 17, 2014, 20:34:29

Steve...everything else in Device Manager is ok and yes, the Chipset driver was the first one I installed - I double-checked and it is using the correct one according to the Gateway specification. I tried to match the Audio device with all of the files within the Chipset files, but no luck at all. I could go back and uninstall all the drivers and start over, if you think it might help?
Ben...the set of drivers I have are the same as I've had all along and match with the ones listed on the Gateway support site for this model. That's what's so annoying, I've reinstalled a few times before with the same drivers and had no problems.

Steve · Mar 17, 2014, 22:35:09

Lateral thinking is there any way the presence of an alternative OS is affecting the Windows install.Don't know why is should though.

peterbeaumont · Mar 17, 2014, 22:42:36

Steve...I did wonder about that, but when I did both fresh reinstalls of XP, it was the only OS on the machine and the audio driver wouldn't install at that point - in both cases I added Linux afterwards and the sound is fine when I boot into that.

peterbeaumont · Apr 01, 2014, 16:05:47

Just for the record, I finally solved this today after almost giving up...
The .inf file in the installer package didn't have my device i.d. within it for some reason, so I added an extra line in Notepad, re-ran the .exe file and all is now well.

Simon · Apr 01, 2014, 16:37:43

Thanks for letting us know.

Steve · Apr 01, 2014, 17:00:13

Sounds like good news to me!