Unable to connect

Noelle · May 11, 2014, 15:05:49

Hello,
I'm unable to connect today, no Internet at the router's level. Anybody with the same problem?
Thanks!
Nathalie

RandomGeeza · May 11, 2014, 15:17:49

Quote from: Noelle on May 11, 2014, 15:05:49
Hello,
I'm unable to connect today, no Internet at the router's level. Anybody with the same problem?
Thanks!
Nathalie

All good here on 01455.

Simon · May 11, 2014, 15:19:00

Fine here - have you tried restarting the router?

Noelle · May 11, 2014, 15:23:07

Yes but I still get an ugly red LED on my router.

Simon · May 11, 2014, 15:28:13

Try this: https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Noelle · May 11, 2014, 15:37:47

Nothing wrong with BT. Starting to panick, I have to use Internet to work tomorrow.

Simon · May 11, 2014, 16:06:55

Do you have another router you can try? Or try your existing router in the test socket? I think we'd have had more people posting if it was a general IDNet thing.

Noelle · May 11, 2014, 17:19:40

I don't even have phone

pctech · May 11, 2014, 17:42:40

Although technically you don't have to have a dialtone to maintain a broadband connection, if you also usually have a phone connected to the line and its completely dead than its probably a line fault which you'll need to report to whoever you pay line rental to.

Noelle · May 11, 2014, 17:50:23

A BT engineer is coming on Tuesday. In the meantime, I'm using my neighbours wifi, they're sweethearts

pctech · May 11, 2014, 18:09:08

Oh good.

During a recent ISP move. the line that supports my broadband was completely disconnected (was moving between LLU providers)

An Openreach engineer plus his Manager appeared next day unannounced (one of my folks were here at the time) to check everything was ok after they had reconnected everything at the exchange, they apologised profusely apparently and blamed it on a contractor.

Noelle · May 11, 2014, 18:12:18

In my case, the little visit will cost me £129. That's insane, everything was working fine this morning. I'm starting to wonder if someone didn't cut my phone line on purpose!

pctech · May 11, 2014, 18:14:38

Have you had to agree to bear the charge if no fault is found? if so that is par for the course unfortunately but if you've got nothing at all you'll not have to pay.

Simon · May 11, 2014, 19:47:54

Noelle, if a fault is found on the line, which it sounds very much like there is, then you shouldn't be charged. The charge will only apply if the fault is found to be with your own equipment.

Noelle · May 11, 2014, 20:38:17

Thanks Simon, I know that now, my husband got BT on line and he forgot to mention that. Have a nice evening.

pctech · May 11, 2014, 23:18:24

Apologies, my explanation should have been clearer, was thinking quicker than could type, thanks for clarifying Simon.