Idnet website not accessible?

[Gary]

Changing energy suppliers is something I should be looking at too. 

Depending on you usage some of the smaller ones are really good like Ecotricty and Good Energy. I stayed with Southern Electricity as the saving was only £25 over a year and I get the warm home discount with SSE whereas some smaller companies don't do that. Also I had smart meters fitted which make life a lot easier and I can see in real time my usage (sent every 30 mins) and help keep it as low as possible. (Also I cant get to gas meter as its to low to bend down to so this saves on estimates)

[Simon]

Perhaps I'm being naive, but I find myself hesitant to look at the smaller companies.  Would support be as good in the event of a power failure (ie, would a fix be as quick), and what would happen if the company suddenly went bust?  How easy would it then be to transfer to another supplier?

[Clive]

You're still on one of the old packages, Clive.  The difference is that the 25Gb on Enterprise Lite is not split peak / off peak, so, whereas you currently have 40Gb split, but can only use 30Gb of it off peak, with the new package, you'd get 25Gb to use whenever you like. 

Sorry guys, but I've logged in to upgrade to Enterprise Lite but it says something about having to pay a charge to upgrade from ADSL to ADSL2.  I haven't a clue what ADSL2 is or if I will need new equipment.  It's telling me I'll get 18Mp/s download speed but I know I'm only getting 6.5 Mp/s at present.  Can anyone enlighten me?   

[Simon]

I think you will automatically get upgraded to ADSL2+, hence the increase in line speed, but you shouldn't get charged as it's still only a package upgrade.

Give them a quick call to put your mind at rest, Clive. 

[Gary]

I think you will automatically get upgraded to ADSL2+, hence the increase in line speed, but you shouldn't get charged as it's still only a package upgrade.

Give them a quick call to put your mind at rest, Clive. 

I remember paying a one off £11 to go from adsl to ADSL2+ as its a different product not sure of they still charge that. Depends on your router Clive most routers can do ADSL2+ but worth checking.

[Steve]

As Gary said, I thought there was a nominal charge?  ( but may be no longer applicable) However the adsl2+ estimate looks a worthwhile upgrade in terms of speed, you may however use more bandwidth with a faster connection.

[Simon]

I'm fairly certain that I wasn't charged for my upgrade.  It will be interesting to see what they tell Clive.

[Gary]

I was adsl and adsl2+ are two different products its not a package change and im sure involves BTW/BTOR doing some magic with some buttons. It may have changed by now though.

[Simon]

I haven't read all through this, but it might throw some light on the upgrade charge:

http://www.idnetters.co.uk/forums/index.php/topic,29721.0

[Clive]

Or not as the case may be.     OK, I'll have to phone them and hope I get someone who understands it.   

[Clive]

They have to call me back. 

[Simon]

I think perhaps the reason I wasn't charged, is that I pay annually.

[Clive]

They want me to e-mail them. 

[Simon]

Just to say Hi?

[Clive]

   Nick mailed me back to say it's an upgrade to adsl2 for which there is a charge of £11 + vat.  It will take one working day and my Netgear will probably still work if a setting is changed.  Obviously I'll wait until after the bank holiday now. 

[Simon]

Well, you could do it through the portal and presumably it won't happen until Tuesday anyway - but perhaps best to wait until someone is there, just in case. 

[Steve]

I just wonder if an email request is just to provide proof in case of misunderstanding.

[Clive]

Good point, but I'd pressed 1 for sales and got through to support instead.  Support said they would get sales to phone me back but they were too busy so support asked me to send an e-mail.  I'm just happy they are so easy to contact.