New Packages from IDNet - Autumn 2014

[Gary]

There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade.  As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.

My sister is not a big user and they've downgraded her to a cheaper package, presumably based on her usage.  To me that counts as good customer service.

No messages on mine.it just lists my 'special' Phone package and my new 200Gb Fibre one.

[Tacitus]

No messages on mine.it just lists my 'special' Phone package and my new 200Gb Fibre one.

Maybe they're working their way through the list and haven't got to me yet.  Either that or they're only doing it with Fibre subscribers. 

[Simon]

The 'upgrade' message has been there since the last new packages were introduced! 

I really don't think they'll be penalising anyone for just a package upgrade now, but as I said, an email to Support will clarify.   

[J!ll]

I have emailed them and they have said there have been no changes as my package is the same. So why do I pay more?  Waiting for another reply from support.

[Tacitus]

The 'upgrade' message has been there since the last new packages were introduced!   

Shows how often I bother looking at my user control panel...   

[zappaDPJ]

Am I correct in thinking the yearly payment no longer exists.

I don't think that's correct Steve, I paid a year upfront a few days ago.

[J!ll]

You appear to be on Home Starter which would not be affected by the new changes. You would have to be on the current packages we offer to have the same usage allowances.

So no change for me, I end up paying more than their new package 

[Simon]

Why not move to the Lite package, Jill?

[J!ll]

That is what I have asked support.

To go onto the lite Package with no standard line rental would be £10.50 + the £6 Monthly surcharge + VAT but comes with 50GB usage allowance. The £10.50 price would be if standard line rental was taken with us.

So need to get hub to ring up as he wanted to know if it would be cheaper to change to them.

[Simon]

You will obviously be taking out one of the new phone packages, so you can check those prices on the website.   The phone packages may not seem much cheaper than BT, but added to the broadband, may give a small saving. 

[Baz]

There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade.  As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.

Ive got that message too now deffinately wasnt there yesterday. So they do know who is on what package and what do they call an upgrade if the allowance is the same just not split.Why not just move people off the split package and take them onto the new price, surely its easier all round, for customers and them.

Am I missing something here 

[J!ll]

I agree! cos it is so complicated this way!

[J!ll]

You will obviously be taking out one of the new phone packages, so you can check those prices on the website.   The phone packages may not seem much cheaper than BT, but added to the broadband, may give a small saving. 

Well as he pays the bills he wanted to ring them, although he knows nothing about broadband and packages so he needs something simple   

I'm still trying to work it out too!

[Baz]

Or at least explain it to people and ask if they want to move....who wouldnt want to save money on their package?

[J!ll]

   Baz.  I'm getting very dizzy with this! 

[Baz]

    me too


Im gonna have a brew now 

[J!ll]

I will be on something stronger very soon! 

[Tacitus]

Or at least explain it to people and ask if they want to move....who wouldnt want to save money on their package?

As I said upthread, without asking they've moved my sister from the current Lite package (25Gb) to the new 50Gb Lite package with a saving of some £6/month. I can only assume they've looked at her usage and decided that the cheaper package would still suit her needs.

Other, less scrupulous businesses would have left it and waited for her to ask for an upgrade, so kudos to iDNet for doing the decent thing.  In my case it's more complicated because I'm on one of the legacy packages with peak/off-peak split as well as a legacy phone package.  Inevitably I'm going to end up paying more unless I get my MAC and move elsewhere.  Zen would be the most likely candidate on quality of service grounds but in practice their prices are little different.  Otherwise it's Plusnet, BT et al, something I'll need to consider once Fibre arrives here.  The RFS date is end of December, but I suppose they won't necessarily light all the new cabinets.  Still, we'll see.

[J!ll]

Yes agree, great news for your sister. 

BT are increasing their line rental so I think for me I may change to Idnet, will wait and see what the boss has to say.

[Baz]

@ Tacitus......this is what i'm not following yet, how are you going to be paying more.If you go for the same allowance based package isnt it a cheaper price.

[Tacitus]

@ Tacitus......this is what i'm not following yet, how are you going to be paying more.If you go for the same allowance based package isnt it a cheaper price.

Sorry didn't make it clear.   Even if I take the equivalent package, it will be more when I move to Fibre since I will have to take the new phone package as well.  That's only to be expected with Fibre, but take the revised phone package as well and it adds up.

[Simon]

If you're already on a phone package, Tac, then they've said they won't be forcing people to upgrade.   I hear what you're saying about upgrading to Fibre, but I'd check with them and see what they say about the phone line. 

[stevenrw]

I'm on a legacy phone package and have been on Fibre Lite for about a year. I notice that the new equivalent Fibre Lite package has an increased download allowance and the upload cap has been removed. They have also reduced the annual price from £247.50+vat to 181.50+vat.
But is that only if you are on a current (more expensive) phone plan?
Seems (for people in my situation at least) that they've given with one hand and taken back with the other.
Have they employed Gordon Brown in the accounts department perhaps?

[Steve]

I think the issue here is we don't know exactly, if current customers get the new allowances on the their old phone contracts that's great. Certainly for a new customer taking broadband with or without phone I think I can understand what the cost is.

[nowster]

On a side note, the RSS usage feeds have gone away.