New Packages from IDNet - Autumn 2014

[Simon]

What's the new one, Baz?  These are the packages, obviously subject to the conditions below, not copied here, but including the £6 surcharge for broadband only customers.

[delbois]

Well I thought the same but I was just going off my control panel that still says the old allowance of peak/off peak.

I noticed too that there is a new package on ADSL is that right

My control panel showed the new 50gb allowance on Friday so I would expect your details to be updated in due course.....

[J!ll]

Err... where are you seeing that, Clive?  There is no peak / off peak anymore.  The ADSL2+ Lite package has a 50Gb allowance to use whevever you like. 

Home Starter (ADSL2+)

Monthly Price:£12.76 (standard package retail price)

Peak Allowance:4GB

Off Peak Allowance:20GB

Total Allowance:24GB

Mine shows the same!  and paying more.

[Simon]

The price may be without the VAT.

[Steve]

Trying to recall when the off peak tariff was removed as an option to new subscibers it's certainly one year ago but could be much longer.

[J!ll]

Have this too! 18/11/2014     Extra peak bandwidth used 10/2014 (27 GB)    22.50    27.00    One Off

Son's reply "27gb I'd Alot, there is no way that is legit
That's about 27 film downloads in full HD, I've downloaded 2 films In the last month probably equalling 2GB
General Internet browsing doesn't rack up 25gb it's literally impossible"

[Technical Ben]

1 game or 5 HD films (depending on quality) could do that. PC updates etc can add to it.
My brother went through 100GB in a month just watching TV on his laptop all day (streaming). :/

[J!ll]

The price may be without the VAT.

£15.31 with VAT so paying more than new price for lite which is £12.60!

[J!ll]

1 game or 5 HD films (depending on quality) could do that. PC updates etc can add to it.
My brother went through 100GB in a month just watching TV on his laptop all day (streaming). :/

Well son away so will look at it when back, he will be paying extra! 

[Steve]

It's about 2Gb per hour on Netflix for a HD movie, iTunes quote 3-4.5Gb for a full HD movie.SD is about 1-1.5Gb per movie.

[Clive]

Oh 50 Gb is absolutely fine.  We watch iPlayer quite a lot these days and 15Gb would have been a backward step.  That's what was advertised on my portal. 

[J!ll]

Think I will have to phone them, as I don't understand how we will be paying more, unless they have not adjusted on portal. 

Will we not get our mail from them, or is this it?

[J!ll]

It's about 2Gb per hour on Netflix for a HD movie, iTunes quote 3-4.5Gb for a full HD movie.SD is about 1-1.5Gb per movie.

I will be having words with son, and both will be checking what has been used! Why are we being charged more when this new allowance says ""The bottom line is: no change to prices but bandwidth allowances have been doubled (and back-dated to 1st Nov)"   

[Simon]

Anyone with a peak / off peak split still showing on their account should contact Support and they will update. 

[Tacitus]

I've just looked at this as I'm on BB and phone.  If I upgrade my current BB Lite package, apparently I have to upgrade the phone package as well including the £16 Standard line rental. Note NOT the basic line rental at £12.  It is in the small print at the bottom of the page here:  https://www.idnet.net/data_products/adsl2plus.php

if you do not take IDNet Standard (or Premium) line rental a £6 per month surcharge will apply.

I'm currently on Lite BB (the old peak/off-peak) plus home phone Lite (3 hours total to anywhere) which adds up to £31.52/month

Assuming I went for the 200Gb package to offset the peak/off peak split and upgraded the phone to standard line rental with unlimited calls the cost would go to £42.60 an extra £11/month.  That goes up to £52.20 if I move to fibre once that appears.

This is not necessarily uncompetitive, since I think Zen's prices are much the same, but it does suggest that the idea of having the same prices but get more, is a little misleading once you read the small print.  It also makes you look a little harder at other offerings such as Plusnet, BT etc

@Simon:  It's not worth me upgrading until Fibre is up and running which should be within the next couple of months.  That will be the time to look at all the options.

[J!ll]

      Think I had better take another look as hub was thinking of changing phone to them, hardly use it anyway but still think we would be better off.

[Steve]

Am I correct in thinking the yearly payment no longer exists.

[Gary]

Am I correct in thinking the yearly payment no longer exists.

Still says one month free if you pay a year in advance, Steve.

[Baz]

What's the new one, Baz?  These are the packages, obviously subject to the conditions below, not copied here, but including the £6 surcharge for broadband only customers.

Could be my mistake sorry but they never used to have an unlimited deal did they?   have they just changed the names of each deal.

Why should we get in touch with IDNet about the peak/off peak system, surely they know who is on it and change them all accordingly. As you mentioned before Simon, they told you the ' old package ' people will also be upgraded to the new allowances

[Simon]

Is it that much of an effort to send them an email, Baz?  That would probably be the quickest way to get it sorted. 

I spoke to IDNet earlier and I'm told they won't be automatically moving people to the new phone packages, so, my reading of that is, if it looks like you're saving a bit on the Broadband, then you probably are. 

@Tacitus - I'm not sure you'd be forced onto the new phone packages, if you already have one, by upgrading your broadband package only.  An email to Support would clarify that.   

[Gary]

If you are on a 'special' package (im on the old unlimited) £17.35 inc Vat will I get hit by the £6 surcharge then? Arghh  I'm so confused

[Simon]

As you mentioned before Simon, they told you the ' old package ' people will also be upgraded to the new allowances

That was referring to the old ADSL Max packages.

[Simon]

No, my understanding is that you won't be automatically moved from the old phone packages, Gary.

[Tacitus]

No, my understanding is that you won't be automatically moved from the old phone packages, Gary.

There is a message on my Dashboard telling me the old Peak/Off-peak packages ceased in 2012 and that I should upgrade.  As I said earlier, if Fibre is imminent there's no point since I may as well wait and do it then.

My sister is not a big user and they've downgraded her to a cheaper package, presumably based on her usage.  To me that counts as good customer service.

[nowster]

Can anyone remind me what the discount rate is for prepaying phone for a year? It's difficult to work out whether the prices for those have changed.

It looks like we can go from 10GB/30GB split to 200GB by paying an extra £2.51 a year.