New Packages from IDNet - Autumn 2014

[sparky]

So, basically, it's as post #1! 

Uh

[Steve]

The circle is complete!

[Simon]

Sparky, I was responding to Steve but you got in first. 

[Simon]

So, basically, if you don't have one of the new phone packages (Standard, Premium, Business), then you'll be paying the surcharge, but this is offset by the lower broadband charge. 

If you do have one of the new 'Standard', 'Premium', or 'Business Premium' phone packages, then you'll get the Broadband at the lower listed prices. 

Quite simple, really. 

[Steve]

 

[sparky]

Quite simple, really

Yes, but for those of us on legacy phone and broadband packages, specifically, the Lite packages, it's no change at all. I can not get any improved package without an increase in my costs. In fact, my Broadband package would be worse if I did night shift, as I currently get 15/65gb = 80gb total, whereas the new Lite package only gives me 50gb. The only gain would be that I get more allowance in Peak hours although a lower allowance overall.

To get ADSL Lite with Basic Line Rental and Caller ID is £33 a month inc Vat. That's what I pay now and I get evening and weekend calls free thrown in.

Actually, doing my maths again, that might be 34.80 which is more than I'm paying now!

[Bill]

Deleted- was reading the wrong page

[Technical Ben]

So, basically, if you don't have one of the new phone packages (Standard, Premium, Business), then you'll be paying the surcharge, but this is offset by the lower broadband charge. 

If you do have one of the new 'Standard', 'Premium', or 'Business Premium' phone packages, then you'll get the Broadband at the lower listed prices. 

Quite simple, really. 

So as clear as mud... do we need to call/email IDNet to get put on a new package? Or do we migrate automatically if we have both phone and BB?

I've Emailed customer services to ask how my specific account is effected (especially as I have diff account numbers for phone and BB).

[Simon]

I can not get any improved package without an increase in my costs.

That may be true, but if understand you correctly, you've already missed one upgrade, as the previous one (2012?) removed the peak / off peak split for those who upgraded.  Is a small uplift in cost for the additional 'daytime' allowance not worthwhile?

[Simon]

So as clear as mud... do we need to call/email IDNet to get put on a new package? Or do we migrate automatically if we have both phone and BB?

As I said before, IDNet have said they won't move anyone unless they ask.  So, yes, you need to call / email.

[delbois]

I emailed Idnet and got a response in about 5 minutes (which is the sort of customer service that makes me reluctant to move to another provider). 

To reiterate some recent posts:
1. If you are on a legacy phone package you will be paying the £6/mth surcharge whether or not you upgrade your broadband package. The £6 fee is exclusive of VAT = £7.20 incl VAT. 
Therefore, if you do nothing and remain on the same telephone and broadband package, you should be paying the same per month as you did prior to the introduction of the new deals, albeit with benefit of the higher monthly usage allowances. (I don't know how those on legacy broadband packages with on/off-peak allowances will be affected but others will no doubt clarify.)

2. If you are on a legacy phone package and do choose to upgrade your broadband package then you have the choice of either (i) retaining your existing legacy phone package and continue to pay the £6/mth+VAT surcharge or (ii) move to one of the new phone deals.

BTW my dashboard now reflects these revised costs and allowances so if your's doesn't I would recommend dropping an email to Idnet.

[Clive]

My dashboard still says:

Package:R Home Plus (ADSL2+)
Standard Package Price:£13.78 ex.vat. (excludes any discounts or surcharges that may apply)

Split rate packages were discontinued for new customers in October 2012. Upgrade Package

Peak Allowance:15GB
Off Peak Allowance:65GB
Total Allowance:80GB

Which means my peak allowance has been reduced which is just plain daft.  It's a total shambles.  I'll have to clarify the situation as I will probably go over my allowance every month now that Mrs Clive enjoys iPlayer so much.

[Steve]

Only if Mrs Clive watches iPlayer mainly between what is it 00.00 -08:00 or am I out of date with original timings. If you can get Mrs Clive to watch iPlayer outside those hours she'll be able to watch even more.

[Clive]

She can't stay awake that late!  I've e-mailed them to see what they have to say.   

[Technical Ben]

As I said before, IDNet have said they won't move anyone unless they ask.  So, yes, you need to call / email.

Thanks will do. I don't see any reason not to.

They've got me for as long as Fibre is not available here for certain (and even after then possibly). 

[Simon]

My dashboard still says:

Package:R Home Plus (ADSL2+)
Standard Package Price:£13.78 ex.vat. (excludes any discounts or surcharges that may apply)

Split rate packages were discontinued for new customers in October 2012. Upgrade Package

Peak Allowance:15GB
Off Peak Allowance:65GB
Total Allowance:80GB

Which means my peak allowance has been reduced which is just plain daft.  It's a total shambles.  I'll have to clarify the situation as I will probably go over my allowance every month now that Mrs Clive enjoys iPlayer so much.

I'm sure they'll sort it for you, Clive. 

[Clive]

I hope so!  After telling Mrs Clive she can now watch iPlayer as much as she wants!   

[nowster]

Current "historic" prices (ex VAT)

• Home Lite (ADSL MAX)   £15.31 pm
• Phone line £8.51 pm

Total £23.82 pm

New prices (ex VAT)

• Lite  £10.50 pm
• Basic £10.00 pm + £6.00 pm surcharge or
• Standard at £16.00 pm

Total £26.50 pm

No real point in switching, is there?

[Simon]

Other than the increased bandwidth allowance?  Are you still on Max for a reason, or might you benefit from higher speeds on ADSL2+?

[nowster]

Other than the increased bandwidth allowance?  Are you still on Max for a reason, or might you benefit from higher speeds on ADSL2+?

They're low users anyway. The line can only sustain 3.5Mbps on a good day and the exchange doesn't have ADSL2.

They're far enough out from the nearest village that FTTC isn't likely to ever happen even if the exchange is enabled for it.

[Tacitus]

OK check this:

Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat
Now check Fibre Lite only (50Gb) which gives a price of £19.80 when taken with line rental

That gives a total of £37.80/month

Now go to the combined Fibre plus phone page:
Fibre Lite unlimited calls is £43.80 which compared to the separate packages is an extra £6/month

Surely this is wrong since the £6 surcharge only applies if you aren't taking iDNet line rental which in the case of the combined packages surely doesn't apply. 

I know it's a bit early and I'm probably being dim, but it does look odd that the separate packages added together are cheaper than the combined one. 

[Gary]

OK check this:

Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat
Now check Fibre Lite only (50Gb) which gives a price of £19.80 when taken with line rental

That gives a total of £37.80/month

Now go to the combined Fibre plus phone page:
Fibre Lite unlimited calls is £43.80 which compared to the separate packages is an extra £6/month

Surely this is wrong since the £6 surcharge only applies if you aren't taking iDNet line rental which in the case of the combined packages surely doesn't apply. 

I know it's a bit early and I'm probably being dim, but it does look odd that the separate packages added together are cheaper than the combined one. 

If you take the standard basic (that's an oxymoron) at £19.20 (in vat) then add a calling package (£6 inc vat) then add fibre pro £28.20 (inc vat) it comes to £53.40 its more expensive than the combines package at £52.20, a grand saving of £1.20 a month

[Clive]

To be fair, I've received a very prompt reply.

Hi Clive,

Your current package is an old legacy package called Home Lite and is not a current package on the website. The allowance for this package has never been changed.

Kind regards,

Brian
IDNet


But I'm convinced that when I switched to ADSL2+ that I had a 25Gb allowance.  Am I really losing my marbles?  OK, don't answer that!      So what is this 50Gb you speak of Simon?   

[Gary]

OK check this:

Look at phone only with anytime calls which I assume includes line rental (basic or standard not specified) = £18.00/month inc vat

Phone line Standard is £19.20 + calling package of £6 (in vat) is £25.20 (inc Vat) not sure where you get the £18 from 

[Steve]

What I find confusing as Gary highlighted. If you add the sums for the two products together it's £1.20 more expensive than the listings for the combined packages, but I think probably not something to fret about as if you buy both products you have by default a combined package therefore you pay the lower fee.