A Windows Update fails

dudwell · Mar 02, 2015, 19:32:36

Update KB976932 repeatedly fails with Code 8024200D. I've downloaded the System Update Tool for Windows 7 for x64-based Systems (KB947821) as recommended and re-started Windows but it still fails. I've tried with free Avast! antivirus disabled too.

Does it matter much if this "important update" is left failing?

Glenn · Mar 02, 2015, 19:36:39

This may help get it installed http://www.thewindowsclub.com/windows-updates-fail-to-install

dudwell · Mar 02, 2015, 21:06:26

Thanks Glenn. That looks rather daunting. I may be gone for some time.....

Clive · Mar 02, 2015, 21:54:08

I think it's quite an old update but very important nevertheless as it's otherwise known as "service pack 1". Try a system restore and have another go at it.

dudwell · Mar 09, 2015, 20:52:52

Just to report on days of struggle:-

Having discovered a lengthening list of failed Windows Updates, I set System Restore to a date before the earliest failed update. It finished only to declare that System Restore did not complete successfully and that nothing had been changed. An "unspecified error" (0xc 0000022).

I then switched to Samsung Recovery solutions (it's a Samsung RC520 laptop). The first and mildest achieved nothing. The second wiped almost everything and restored Windows from the supplied recovery disc labelled Windows 7 Home Premium SP1 but it had installed only Windows 7, no SP1.

I tried the first 7 of the solutions suggested in the link Glenn provided – none worked. Thereafter the remedies became too high tech for me.

Then I found this suggestion from 2011 :-

start
type "cmd"
right click cmd and "run as administrator"
copy below.... left click in command window and paste

dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

and success at last!

Clive · Mar 09, 2015, 22:30:41

Phew! Perseverance paid off Dudwell. But it's a shame you had to go all the way back to Daisy Daisy before you managed to get it to install.

dudwell · Mar 10, 2015, 20:10:21

On shutting down Windows demanded to make 185 updates! Is this a record?

Simon · Mar 10, 2015, 20:34:22

nowster · Mar 10, 2015, 23:51:47

Quote from: dudwell on Mar 10, 2015, 20:10:21
On shutting down Windows demanded to make 185 updates! Is this a record?

No, it's a computer!

Technical Ben · Mar 11, 2015, 22:03:57

dudwell · Mar 12, 2015, 11:17:56

Quote from: nowster on Mar 10, 2015, 23:51:47
No, it's a computer!

.....and it's gone (important) update crazy, 19 more yesterday and another 5 so far today.

Simon · Mar 12, 2015, 11:21:13

It obviously felt deprived.

Glenn · Mar 12, 2015, 11:52:01

I had 44 Win 8.1 + Office 2010 updates yesterday.