Cannot connect to my Idnet FTP

Noelle · Feb 24, 2015, 16:53:08

Hello,

I cannot connect to my Idnet FTP with FileZilla. Everything was fine last night. I get the message "Insecure server, it does not support FTP over TLS."
What could be the problem?
Thanks a lot!

Nathalie

zappaDPJ · Feb 24, 2015, 17:32:23

The last FileZilla update caused a lot of people to have similar issues. Open the Site Manager and see what's set for Encryption on the General tab. I'd suggest trying 'Only use plain FTP (insecure)'. I can't say for sure that'll fix your issue but I think it's worth a try.

Noelle · Feb 24, 2015, 17:38:31

I have not updated FileZilla in a while as I had noticed that their updates are more troubles than improvements. I tried what you suggested with no result.
Thanks!

Noelle · Feb 24, 2015, 17:42:02

I cannot connect with IE either. Something is wrong.

zappaDPJ · Feb 24, 2015, 17:53:28

Perhaps it's a problem with the server. It might be worth giving IDNet a call.

Noelle · Feb 24, 2015, 19:16:46

I'm going to try again tomorrow and give Idnet a call as it seems to be the server.

Technical Ben · Feb 25, 2015, 11:43:49

I also had it fall over. Not tried again...

... yep still down.

Noelle · Feb 25, 2015, 11:54:56

Still down too for me.

SimonM_IDNet · Feb 25, 2015, 13:06:52

Hi Guys,

Currently appears up and running we are seeing logins from a number of customers. If anyone is having any issues please contact Support directly so we can take a look (please include the FTP address and login used so we can check against our logs).

kind regards
Simon Mulliss
IDNet support

Technical Ben · Mar 23, 2015, 16:07:50

A little bit of an update...

Not sure if it was a Windows 7 update that did it, but the login screen (in default Windows Explorer) defaulted to username without the @gw7 etc etc. So simply clicking back on the proper username fixed it. Sorry I never noticed it first off...

(Now back to breaking things I'm suppose to be fixing.

)